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Kitchen Connection

Kitchen Connection (page 2 of 76)

4.4 from 1,501 reviews

Reviews

Review distribution

5 star
1,103
4 star
171
3 star
49
2 star
46
1 star
132

Gina Smith

Gina SmithSouth East Queensland, QLD

  • Verified customer

Perfect new kitchen. Perfect team.

published
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Katy B.

Katy B.South East Queensland, QLD

  • Verified customer

What an exciting and stress free experience!!

published

From the wonderful Emma in the show room to the end product, I didn't know how seamless and stress free a kitchen renovation could be! The team at Kitchen Connection have been delightful, thank you

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Steve Toni Blakey

Steve Toni BlakeySouth East Queensland, QLD

  • Verified customer

Love our new kitchen

published

From the moment we walked into the showroom to the very last visit from Greg the installer nothing but helpful people to deal with . Appreciate all the follow up , timing with all of the tradies and the quality of their work. We love our new kitchen and will recommend Kitchen Connection to all of our friends
Regards
Steve & Toni Blakey

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Haley

HaleyQueensland

  • Verified customer

Unreliable and Disorganised

published

I am extremely disappointed with the number of times numerous staff made errors, were no-shows to confirmed appointments or turned up with the wrong parts - still no apology to date!

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The reviewer stated that an incentive was offered for this review


Liz V

Liz VSouth East Queensland, QLD

  • Verified customer

Love my new Kitchen

published

I love our new kitchen. The design process went smoothly and Nathan was helpful and professional. I received excellent service at the Robina showroom. Our co-ordinator Tom was helpful, extremely knowledgeable about kitchen installation and was more than happy to go the extra mile to make sure our installation went well. All tradesmen arrived when scheduled and we were kept up to date on the progress of the installation process.

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The reviewer stated that an incentive was offered for this review


Joanna S.

Joanna S.South East Queensland, QLD

  • Verified customer

Love our kitchen so practical but looks amazing

published

Kitchen installed in April, tradesman organised by Kitchen Connections arrived on time, and did a great job. Looks fantastic. Had a small problem with builder, however Kitchen Connections addressed the issue quickly.

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The reviewer stated that an incentive was offered for this review


Jake MT03201-01

Jake MT03201-01South East Queensland, QLD

  • Verified customer

Our Kitchen Turned Out Great

published

Our kitchen renovations turned out great. Matt did a great job organising everything for us and making sure that everything ran smoothly and was finished properly. Michael the installer was clean, professional and efficient and did a great job.

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The reviewer stated that an incentive was offered for this review


Noelle

NoelleSouth East Queensland, QLD

  • Verified customer

Made it all so easy

published

As soon as we walked into the Kawana Showroom we were made to feel welcome. When our Designer came to visit our home she was very professional but also very friendly. She kept asking questions until we were sure that she understood what we wanted. The Installer was fantastic and couldn't be faulted with the care and attention to detail he used. There was a mix-up with the Lazy Susan which we ordered but that was dealt with very quickly and to our satisfaction. We are extremely happy with the product and the overall experience.

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The reviewer stated that an incentive was offered for this review

Bridie

BridieSouth East Queensland, QLD

  • Verified customer

Bad Customer Service, no contact and unfinished kitchen

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Steve Bodman

Steve Bodman

  • 2 reviews
  • Verified customer

Professional service

published

From the time we were greeted at the Rutherford Showroom we felt at ease. Showed all advantages of the product then a great selection process . Having a designer helped us greatly . We found Customer support Michael Gooding helpful with our queries and full job schedule supplied . Very happy with end result we love our kitchen

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Peter Goldman

Peter GoldmanSouth East Queensland, QLD

  • Verified customer

Happiness is a Kitchen Connection new kitchen Job No JE02781-01

published

The Kitchen Connection staff and contractors were simply on the ball. They listened to us and made minor alterations either by their suggestion or by our request. They were helpful at all times and their trade skills could not be faulted. A wonderful experience and all that we had hoped for.

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The reviewer stated that an incentive was offered for this review


Amii Neumann

Amii NeumannHunter Region, NSW

  • Verified customer

I just LOVE my new kitchen and flooring

published

This is the first time I have ever done renovations and the experience and the service from when I walk in the showroom at Rutherford to the finished product has been so easy and I absolutely love it!! I would recommend Kitchen Connections to anyone.

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Lorena P.

Lorena P.

  • 2 reviews
  • Verified customer

Great team work

published
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  • Verified customer

The Perfect Kitchen

published

We have just been through the process of replacing our Kitchen through Kitchen Connection, this has been accomplished without any fuss. The staff we met along the way were always polite, knowledgeable and listened to our needs and thoughts. The overseer of the operation was extremely careful, and very proficient, special mention to Chris from the Plumbing Service. He had a problem as we wanted him to reuse our faucet, it was difficult to fit and there was trouble with leaking, but he preserved until he had corrected the problem.

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  • Verified customer

Great service from start to finish

published

Kitchen Connections/Mt Gravatt have been absolutely wonderful from start to finish. As you walk in you are greeted with warm smiles and wonderful service. They are well organised in every respect, we just relaxed and enjoyed the ride. We also want to give excellent praise to Neil the cabinet maker, who did a fantastic job on our kitchen and would recommend him highly. All the other tradesman too were organised and on time. Thank you so much Kitchen Connection for an excellent job done. R and R Heath.

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Paulette M.

Paulette M.South East Queensland, QLD

  • Verified customer

Great service and could not have gone better

published

We are overall pleased with our experience with Kitchen Connection from the first time we walked into the shop to the final installation of our new Kitchen. We really love our splash back and super thrilled that we chose to go with a image and not just a plain color, mirror or tiles.

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The reviewer stated that an incentive was offered for this review


Alan S

Alan SSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Great job from start to finish !!

published

Good experience from when we entered the shop at Jindalee. Design was good; the guys knew what they were talking about; had the latest information on availability of products, no stress in organising and timing for removal of old kitchen and installation of new. Tradesmen were great, arrived on time, well organised between themselves, knew their job, helped each other if necessary which meant everything went to plan. Would recommend to anyone requiring a kitchen makeover.

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Adam and Lauren.

Adam and Lauren.South East Queensland, QLD

  • Verified customer

What a seamless process!

published

Well organised and seamless work schedule. Kane did an awesome job on the install with good communication and first class work. Right from the start a consult with Sophie at kawana and Natasha then onto Matthew and Kane. Terrific work team thank you!

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janette d.

janette d.South East Queensland, QLD

  • Verified customer

Perfect kitchen

published

Excellent quality kitchen and excellent customer service provided. Professional design service with creative ideas from the design consultant. We were given a timetable which was followed exactly. High quality installation.

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The reviewer stated that an incentive was offered for this review


Mel M.

Mel M.South East Queensland, QLD

  • Verified customer

Love Our New Kitchen

published

Absolutely beautiful kitchen and we love it. Everything was made hassle free and easy for us as kitchen connection handled everything. Tom and all the tradesman were great. Our new kitchen looks amazing. Can not praise Kitchen Connection enough.

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Page 2 of 76

Questions & Answers

Dave H

Dave Hasked

We are thinking about a new kitchen, our kitchen will need a wall taken out , new plugs and position of Vent etc, being new to the procedures, time lines, trades etc. Are Kitchen Connection a turn key solution as in plan, arrange trades to remove wall, gib, plaster paint from start to finish with the one invoice?

2 answers
Erika and Antony
Erika and Antony

In our experience, Kichen Connection arranged most of the trades. We arranged our own electrician and painter as we had other work to be done. Each quote from the trades came in as quoted. We had no surprises.

Dave H
Dave H

thank you !!


Wondering

Wonderingasked

In Qld., what are the guidelines for the amount of deposit payable before work is carried out. I have paid $3,840 up front (which is almost half). They are asking for $4007 before work will be started. Now they have also added a 10% on completion fee. Does this sound correct ?

1 answer
Kitchen Connection
Customer ServiceKitchen Connection

There are different business models operating in Queensland. We would suggest to contact the QBCC and they will be able to provide you assistance with this matter.


Judi

Judiasked

Hello,
We recently had a new kitchen installed, and while we are generally happy with the outcome, the microwave has been installed in an awkward place. It is too high from me (I am 5'2'') and on a strange angle, which I believe is unsafe, especially the risk of spilling boiling hot liquid all over myself. We have tried and tried and tried to get someone in to move the microwave down just a little, and while there have been promises, nothing has eventuated and we are still waiting. I feel like once the contract is signed and the money is paid, we have been dropped like a hot potato. Where to from here?

6 answers
A Smith
A Smith

Hi Judi I’m not sure. Kitchen connection came to you and helped you design the kitchen you wanted and discussed such things prior to the signing of any contract or paying any money. They showed you all the plans so you knew exactly where things would be and what they would look like so I’m not sure what happened for you.

Judi
Judi

Yes that's true. It's not until the Microwave was installed that it was obvious that it was too high for me. In our defence, it is difficult to read plans and understand how a new kitchen design will function when the old one is still in place. At that stage, I could not even get to where the microwave would be as the old pantry was there. Kitchen Connection have been wonderful on the whole, but we are finding the follow up service a little frustrating. We have discussed with the staff a very simple solution to the problem, which they say is an easy fix, but are still having no success getting anyone to help us.

Kitchen Connection
Customer ServiceKitchen Connection

Judi
Apologies for the lack of communication. Can you provide your contract no. And we will ensure someone contacts you on Monday to discuss.
Regards
Kitchen Connection Customer Service


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