TL;DR
Overall, we got a kitchen that we are happy with BUT, had to pay considerably more than originally quoted, and required considerably more input and effort from us than we were originally informed.
For a company that says "we take care of everything from inspiration to installation", we were left very disappointed by the service.
Would not try again.

The kitchen we designed is great and we're happy with the end result but for a service that markets itself on being "seamless and stress free", it was anything but.
After working through mul...Read more

Kitchen selected and 2 x check measures performed by the company. A trade schedule with dates provided for each step of the process.

Installer arrives and realises one of the cupboards missing . It was never actually ordered from the check measure. Now have to wait for its production and the installer will need to visit again.

Cooktop doesn’t arrive . I chase and am told it’s not available, so to go and purchase my own to be ready for Install. I ask for a refund on the cooktop I have prepaid - still waiting .

The schedule informs me that t...Read more

not very happy with how our kitchen turned out. We designed and bought all our new appliances through KC and when our new Electrolux fridge was installed, not only did it have a dent, but also stuck out into the space between the kitchen island and the fridge making it impossible to walk easilt through this space.
When we pointed out the design flaw, we were informed that it was our fault and should have read the fine print of what we had signed. In none in the 3D images or check measures were we told this would be the case, and with minor adju...Read more

If you want a stress free and seamless process, avoid Kitchen Connections. A promised 3-4 week project became 2 months of stress! It's a big company with too many 'cooks'. The product is reasonable, but you are dependent on different trades to complete their part of the process, and if one is less than professional, the project stalls. Where as most of the trades were professional, 'Flooring Inspirations', who lay down the new floor, were also responsible for the kitchen rip out.....big mistake! As well as creating a huge mess, walls, skirting ...Read more

Job No: KA08330

We had plans to refit our existing kitchen, laundry and two storage cabinets. Finding Kitchen Connection Kotara, it looked good. To be frank, I was impressed by what they say they can do. The sales lady knew what she was selling, she said they do everything.

BUT they don’t do everything and it was shock to find extra bills.

Kitchen Connection is only selling the individual boxes and they just drop it at your house. Then the sub-contractors put it together and who then invoice you. Kitchen Connection doesn’t do every...Read more

The day our wardrobe was to be installed was the day we found out there were no side panels included. We had discussed the back wall and agreed to paint that but at no time had anyone mentioned the side panels. The computerised drawings, the advertising brochures and the displays in the showroom all had side panels but our wardrobe did not. I rang the North Lakes store 3 times in an effort to discuss this and 3 times I was told my message would be handed on to the manager as he was the only person who could help. He managed to find time to ring...Read more

To date kitchen is still unfinished awaiting parts that were not originally delivered...
Poor organisation starting from CSM (customer service manager) being on annual leave during kitchen install leading to ourselves having to organise all trades and resolving arising issues (being many) with tradesman directly, so this was a big fail given the primary reason you choose to build using a company such as this (not to mention the extra cost) is to have someone look after these issues for you...
Benchtop was delivered with scratches leading to ...Read more

We ordered our kitchen through the Ashmore branch. The initial consultation was very good however but that is where it ended. We requested that the kitchen be made slightly bigger but without moving the waste drain. We were told this was possible by putting a dogleg pipe under the base of the unit. The designer failed to allow for the recessed kick board under the cabinet door and the customer service manager (CSM) failed to pick up the error when he came to do the check measure. The CSM attended our house, placed a set of plans on the tab...Read more

Everything started so well. Our showroom consultant [name removed] and designer [name removed] were fantastic. Both were extremely knowledgeable and helpful in their respective roles to secure our business. That is where the good times stopped. Our customer support manager [name removed] was away at the time of installation and failed to provide a contact to inform us of the delivery and installation logistics in his absence. Very stressful when just days before your $15,000 kitchen is due to be installed, no one knows anything about it. Furthe...Read more

I am very disappointed with Kitchen Connection Kotara. It is now almost six months since the start of my kitchen and still isn’t finished. Signed up in July and was informed that it would be finished before Christmas. Once I signed the paper work and paid full amount the service ended there. What I was shown in the showroom is not what I got. Incorrect tiles delivered twice, the tiler suggesting that I would have to accept the incorrect tiles and after much discussion he left saying that I would not get the tiling done for at least another ...Read more

Reference - AY0774603 - Unfortunately this was not a happy experience for us. Installation took over 2 months. One section of bench top cut to wrong size 3 times, spec was not followed. Had to take time off work multiple times for no result. When finally cut to right size and installed, damage occurred when a small piece of laminate top on adjoining section of bench came away. Installer told us to take it up with the manager, however we just couldn't be bothered, as it would have meant even more wait time, additional sections of bench top to co...Read more

Customers service was appalling and at times unprofessional at the store level. We tried email, phone, text and face to face to have someone come to assess all of our outstanding issues. Only after we escalated to the state level did we get visit. If not for the State Customer Service Manager we would still be waiting for a response. Nothing went to plan with the exception of the tradespeople/contractors.

We had: tradespeople booked at incorrect times, power points omitted from plan, missing cupboard parts, 12 from 23 door/drawer/panels repl...Read more

Our kitchen was dated, small and there was next to no cupboard or bench space. So, we knew what we wanted but how to go about it? Shane, the Windsor store manager came out to the house and spent a couple of hours with us and designed a beautiful kitchen. He was great. That was 12 November, 2014.
The next thing was colours, so because the Aspley store was closer to us than the Windsor store he arranged to meet us there the Saturday after, everyone at Aspley were wonderful and Shane spent as long as it took with us, no rush. It was fun but over...Read more