Happy with the end result however Kitchen Connection did very little to co-ordinate trades once the project commenced.. Also didn’t see anyone from Kitchen Connection once the work had started. Small details were also not advised to us when we booked the kitchen like the fact that we would need a join in our bench top and in our glass splash back!

Sales team were excellent but once money was paid it went downhill from there!! The walk in pantry is not walk in and a waste of valuable space not what I was promised. The tiler was terrible not only was it a poor job it took us 2 hours to clean up after he left !! I have attempted to call the project manager [name removed] to get someone back as some adjustments need to be made but no response. Very poor as this was not a cheap project !

Happy with the cost and happy with the quality. Not happy about the back and forth and delays over the say reason. Three times to get the pantry doors correct. Waiting weeks and multiple requests to get overhead cupboard doors fitted. Biggest issue is that the pantry doors do not open inwards as requested and as promised. I guess I may recommend Kitchen Connection.

Great initial engagement and design phase. Not clear during contract phase that the price ONLY included the cabinets....all trades including cabinets install was an additional cost and only an estimate is provided by KC. You need to finalise or negotiate the trades cost yourself. Didn't help our negotiation position that the trades were also given the KC estimate. A number of the trades would not accept credit card payment - direct deposit only. We used all of KC recommended trades and found them very good. Flexible in their approach and more than happy to accommodate our needs. Kitchen looks great and we are happy with the end result.

We have had a number of issues with our kitchen install which are now in the process of being resolved. I have agreed to remove my initial comments and update with new information when the install work is completed.

The actual kitchen itself is lovely and the installers were fantastic and friendly. The service however from Kitchen Connection themselves was average at best. Minor changes to the design were not made for a period of 2-3 weeks and had to be followed up repeatedly to ensure we had the appropriate signed paperwork in time for their own imposed deadlines. The client service manager was hard to pin down for a few minor issues we had post install that we ended up addressing ourselves in the end. Overall the service seemed to stop once we had signed on the dotted line. Wouldn't recommend Kitchen Connection based on our overall experience.

We went with kitchen kitchens from a recommendation, we really enjoy the process in the lead up the communication was great, however once it was all finalised we did not receive a follow up call or a visit to see the final result. For the amount of money you spend, you would expect this kind of service. Although it did not deter our happiness for our new kitchen, i do think that the final stage would involve a visit/ follow up call from both the designer and CSM. I wasn't going to leave a review but another friend I recommended who used a different branch had the same issue.

I store staff helpful when visiting. Installer great - punctual, efficient, friendly and tidy. Check measure staff arrived on time and efficient while providing answers to my questions. Was not completely happy with design as I requested high cupboards which designer advised could not be done. Considering height of bulkhead put in, there would have been plenty of room to include the low cupboards which I will have done later by own carpenter.

We are happy with the finished product and love the extra cupboard space. There were a few issues with the design and placement of the island bench during the installation period which had to be re-adjusted.
The customer service management team have helped us rectify the outstanding issues.

Kitchen installed, great job, workmen great. HOWEVER had a bad experience with the flooring company they go through. I wouldn't suggest you order your floor through Kitchen Connection.

I previously left a 1 star review but am now editing. In brief we requested a $2250 deposit refund post not agreeing to or signing any contract and promised said within 10 days. We had to wait in excess of 30 days and were not contacted until I left a poor review. It disappoints me that our requests were, imo, ignored until we went public. Experience outside this was above average and I cannot comment on product or workmanship.

Good product, ok design but had an AMAZING cabinet maker - Steve! He went above and beyond and had the most amazing attention to detail! He even noticed the smallest imperfections and made changes to them! He works very hard and his workmanship is so rare. He went so far above and beyond, therefore my experience perfect!! Thank you Steve!!

Original discussions at Aspley with designer [name removed] and with support from [name removed] were very positive - happy with the design and the process.
Communication not the best as we approached delivery, but [name removed] did a smooth, professional job with installation. I'm not convinced that [name removed] is the greatest value for money around, but the non-standard space we were working with ruled out an off-the-shelf solution - the outcome is a good looking, very functional laundry which will be a big improvement.