It was a long journey with kitchen connection to have my kitchen complete. There was miscommunications among providers and kitchen connection eg my bench top was delayed and actually it was poorly installed by bench top contractor. door was delayed and wrongly ordered and water filter was faulty and they had to change a new one. panel at the island is one longer than the other one. I can't even ask for fixing since it is such a huge job and I can't live without kitchen after I live without it nearly 3 weeks due to the delay. honestly, I am not happy with the whole process.

Unfortunately we are so disappointed with our kitchen connection kitchen. We got it installed just over a year ago on our newly built home.

We went a classic white and simple kitchen with clean lines throughout. It still cost us a small fortune (roughly $24k) but looks lovely...from far.

We have already had the trades come out once to fix issues but again the finishes are looking tacky. People are actually noticing and commenting which is pretty embarrassing considering we thought we were buying a premium product. I regret not using our loc...

Happy with the end result however Kitchen Connection did very little to co-ordinate trades once the project commenced.. Also didn’t see anyone from Kitchen Connection once the work had started. Small details were also not advised to us when we booked the kitchen like the fact that we would need a join in our bench top and in our glass splash back!

MY experience with Kitchen Connection was not 100% bad. The guys in the showroom are helpful. When it came down to installation they subcontract all trades which I don't think is great. [name removed] was my project manager and he was great. very professional, attentive and had exceptional communication skills. Now comes the not so great feedback. My cabinet Installer was completely unprofessional and lacked communication skills. Second day of install he turned up 3 hours late. No call no text to let me know. He had obviously gone surfi...

We are very happy with our kitchen, the installation schedule was on point and happy with everything that has been done. Kitchen connections communication and customer care unfortunately was not. We spoke to our kitchen designer once, never heard from her again ( this is over 2-3 months and no replies to emails that we sent) even though she stated she would be working with us the entire process to ensure we were happy, our customer consultant who did our final check measure had to fix alot of mistakes she had made.

The installation and delive...

Sales team were excellent but once money was paid it went downhill from there!! The walk in pantry is not walk in and a waste of valuable space not what I was promised. The tiler was terrible not only was it a poor job it took us 2 hours to clean up after he left !! I have attempted to call the project manager [name removed] to get someone back as some adjustments need to be made but no response. Very poor as this was not a cheap project !

Happy with the cost and happy with the quality. Not happy about the back and forth and delays over the say reason. Three times to get the pantry doors correct. Waiting weeks and multiple requests to get overhead cupboard doors fitted. Biggest issue is that the pantry doors do not open inwards as requested and as promised. I guess I may recommend Kitchen Connection.

Great initial engagement and design phase. Not clear during contract phase that the price ONLY included the cabinets....all trades including cabinets install was an additional cost and only an estimate is provided by KC. You need to finalise or negotiate the trades cost yourself. Didn't help our negotiation position that the trades were also given the KC estimate. A number of the trades would not accept credit card payment - direct deposit only. We used all of KC recommended trades and found them very good. Flexible in their approach and more than happy to accommodate our needs. Kitchen looks great and we are happy with the end result.

We have had a number of issues with our kitchen install which are now in the process of being resolved. I have agreed to remove my initial comments and update with new information when the install work is completed.

The actual kitchen itself is lovely and the installers were fantastic and friendly. The service however from Kitchen Connection themselves was average at best. Minor changes to the design were not made for a period of 2-3 weeks and had to be followed up repeatedly to ensure we had the appropriate signed paperwork in time for their own imposed deadlines. The client service manager was hard to pin down for a few minor issues we had post install that we ended up addressing ourselves in the end. Overall the service seemed to stop once we had signed on the dotted line. Wouldn't recommend Kitchen Connection based on our overall experience.

We went with kitchen kitchens from a recommendation, we really enjoy the process in the lead up the communication was great, however once it was all finalised we did not receive a follow up call or a visit to see the final result. For the amount of money you spend, you would expect this kind of service. Although it did not deter our happiness for our new kitchen, i do think that the final stage would involve a visit/ follow up call from both the designer and CSM. I wasn't going to leave a review but another friend I recommended who used a different branch had the same issue.

I store staff helpful when visiting. Installer great - punctual, efficient, friendly and tidy. Check measure staff arrived on time and efficient while providing answers to my questions. Was not completely happy with design as I requested high cupboards which designer advised could not be done. Considering height of bulkhead put in, there would have been plenty of room to include the low cupboards which I will have done later by own carpenter.

We are happy with the finished product and love the extra cupboard space. There were a few issues with the design and placement of the island bench during the installation period which had to be re-adjusted.
The customer service management team have helped us rectify the outstanding issues.

Kitchen installed, great job, workmen great. HOWEVER had a bad experience with the flooring company they go through. I wouldn't suggest you order your floor through Kitchen Connection.

We had mixed experiences with Kitchen Connection.
The Mt Gravatt instore and at home designer experience was great. Once we signed the contract to purchase a new kitchen we had to go through a different section of KC to arrange for a final measure etc before construction. This seemed to be a drama in itself. We did contact the customer service about these issues and they did sort everything out for us and fast tracked our order so it would arrive when originally planned - which was good.
The installer was great. There were a few things he ha...

The kitchen is amazing, the layout is great and the product is worth the money we spent.

However ... the sales rep at Rutherford was painful to deal with and needed persistent reminders to let us know the answers to a number of questions! His design in home took NINE HOURS 2-11pm and 3 bottles of wine later!!! Sorry but it was far too long and we would’ve much rathered come back to the shop a few days after and make our commitment, rather than kind of being guilted into signing up, just to get 25% off the kitchen!

We were then informed th...

They are really nice and helpful right up until you pay the deposit. The minute you pay the deposit they will ignore your phone calls messages and emails and your left in the dark wondering if you have mad a huge mistake forking out a tonne of money to a company that wont get back to you!
Before you sign keep in mind that you will have to pay for the kitchen in full before its even delivered (most other company's you would pay a deposit and pay the remainder upon completion when your satisfied with the finished product) also keep in mind that ...

I previously left a 1 star review but am now editing. In brief we requested a $2250 deposit refund post not agreeing to or signing any contract and promised said within 10 days. We had to wait in excess of 30 days and were not contacted until I left a poor review. It disappoints me that our requests were, imo, ignored until we went public. Experience outside this was above average and I cannot comment on product or workmanship.

We chose to go with Kitchen Connection (KC) due to the great service of the design team and comparative pricing at the Kotara NSW store but unfortunately, once the deposit was paid for the kitchen and the process handed over to the install team, the project became quite frustrating. Despite originally agreeing with KC to liaise directly with our builder for payment and install scheduling, multiple parties from KC continued to try to communicate with us and were again politely reminded of the requirements. Also during the process, the quality of...

Good product, ok design but had an AMAZING cabinet maker - Steve! He went above and beyond and had the most amazing attention to detail! He even noticed the smallest imperfections and made changes to them! He works very hard and his workmanship is so rare. He went so far above and beyond, therefore my experience perfect!! Thank you Steve!!