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Kitchen Connection
4.5 from 1,937 reviews · View Statistics

Reviews

  • Customer Service
    4.3 (41)
  • Timeliness
    4.2 (42)
  • Job Satisfaction
    4.5 (40)
  • Rates and Fees
    4.0 (41)
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  • Verified

Lived up to expectations

published

Job number CL-00105-01. A great result and a learning curve as well. We went with Kitchen Connection as they are well supported and resourced. A massive range to suit a variety of budgets. Advice is to spend plenty of time in the showroom to familiarise yourself with depths of draws, functionality, and take particular note of your existing plumbing and electrical as this will impact on your kitchen. We had a project manager Anthony Jackson from Castle Hill who has a lot of experience to utilise.

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Derek Brown

Derek BrownSouth East Queensland, QLD

  • Verified

New Kitchen at my Straddie Apartment

published

I am very happy with the service and the finished product however having to find trades on the Island created additional stress that I did not expect. Regardless of the location Kitchen Connection should take care of all trades involved.

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Fantastic Walk In Robe

published

After a challenging customer service experience with Kitchen Connection for a new kitchen installation we decided to change our order (after assistance from the Manager) to a new wardrobe installation. It was a completely different experience and a great result with the installer successfully tackling the variety of angles in our walk in robe. He did a fantastic job and asked us the important questions or made changes we asked during the installation - we all up took about a day. The quality of the robe is great - we're really happy with it!

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Sherwin

SherwinSouth East Queensland, QLD

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Out with the Old, In with the New.

published

We engaged Kitchen Connection after having a few others Quote and offer Design Options.
The Designer was extremely pleasant and helpful, working with us to make sure we were making the best use of the space.
Process, Service, and Quality is Great! Can not fault that part of it.

Only downside was due to it being completed during COVID Disruptions, the timeline for completion was blown out by a month due to waiting on Kitchen Connection Suppliers to deliver Products.

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Amanda C.

Amanda C.

  • 2 reviews
  • 1 like
  • Verified

Warranty claim complete

published

Although we didn’t have a great experience with the customer service manager during the process of the me warranty - the end result was great. The General Manager that took the time to visit our home and run through the issues was a personal touch that made all the difference. Within 24 hours our kitchen was complete and we are happy with the results.

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Nicole

NicoleSouth East Queensland, QLD

  • 2 reviews
  • Verified

Great looking and functional kitchen

published

I am happy with my new kitchen and impressed with the ease of the process. They know what they are doing and delivered what was promised and in the timeframe which i was happy about.

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Richard Geipel

Richard Geipel Hunter Region, NSW

  • Verified

Great new kitchen

published

Very helpful staff, from the first visit to the showroom through the planning, measure and the installation, nothing was a problem. The tradesmen were professional, even making sure everything lined up as our kitchen walls and floors were uneven. I would recommend them.

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Annete payne

Annete payne South East Queensland, QLD

  • Verified

New Kitchen install

published

CA 03474-01 Overall pretty good experience. The tiles we picked had been deleted and handles unavail, but ended up being happier with our second choice anyway. Our installer 'Kane Thorn' was brilliant, he communicated each step, meticulous in detail and even tidied up as he went! The only downside was the sink arriving later then anticipated. Happy with the end result.

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Kaye

Kaye

  • 2 reviews
  • 1 like
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Wardrobe renovation

published

I recently had a wardrobe renovation completed by Kitchen Connection. The design process was good and the installation by Andrew was hassle free. Highly commend Andrew for his professionalism and attention to detail. I love the updated wardrobe look and it is so much for practical to use.

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Clare 0417671532

Clare 0417671532South East Queensland, QLD

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Professional service, great result

published

Our wardrobe selection process was very easy- Rebecca was extremely knowledgeable about what options we had and what would suit our spaces. There was a longer than expected instal date available that was not communicated well at the time of locking it in however being this time of year it is understandable and it seems.to have just been a miscommunication between the showroom and booking team. Day if instal went went, Steve was prompt and professional and we love the end result. Very study and well made. There was confusion on the plan that a few things were missed or had to be confirmed on the day which I've been told is due to the planning system used having a few kinks.

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Rae

RaeSouth East Queensland, QLD

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A great team!

published

Right from the start with Jane (Designer), Matt Craft (CS Mgr) Dave (rip-out man), Matt (electrical), Clayton (plumbing) and most important Daniel Mag (Installer with offsider Cody) who did a very professional job with lots of attention to detail. The whole team were a pleasure to have in our home and we are very pleased with the result.

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John

JohnRichmond-Tweed, NSW

  • 10 reviews
  • 10 likes
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The Early Stages

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BFA

BFASouth East Queensland, QLD

  • Verified

Great kitchen with a few hurdles

published

The end result looks fantastic but there were a few errors along the way eg. A few cabinet doors were made the incorrect size, caeasersne bench was incorrectly cut, incorrect door handles were supplie but all was rectified quite quickly.

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Jade

JadeSouth East Queensland, QLD

  • 3 reviews
  • 2 likes
  • Verified

Loving my kitchen.

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Love my new kitchen

published

Kitchen connect are very professional. We found the staff amazing and easy to communicate with and very courtesy.
Kane was our kitchen installer and did an amazing job above and beyond
Matt did an amazing job and help us lot thx you
We are so happy with our new kitchen
Would totally recommend kitchen connect for any kitchen renovations

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Hannah OConnell

Hannah OConnellHunter Region, NSW

  • Verified

We love our kitchen - it's perfect!

published

We're so pleased with our kitchen, every aspect of it is perfect right down to the last detail. Kitchen Connection made the experience really enjoyable, answered every question and helped us create the ideal layout and design to suit our needs!

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Aut

AutSouth East Queensland, QLD

  • Verified

New kitchen after 15 years-NL01224-01 job

published

Thanks for my kitchen the quality of the kitchen is very good. Only thing I would change is the laminate gloss does scratch very easy. Kitchen went in quickly although there were some hiccups along the way missing parts werent ordered for cupboard and dishwasher was damaged by warehouse at jb Hi fi. Also just look over work of the trades and check your happy first to sign off. Took 3 weeks to get there as there were some jobs had be fixed.But overall it got there in the end and I'm happy with new kitchen as old was quite outdated. They will help and work with you. Thanks

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Andrea

AndreaSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
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The journey was stressful at times, but the outcome was good.

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Kent

KentBrisbane

  • 2 reviews
  • Verified

Wardrobe installation

published

The installer was excellent, very polite and professional. Unfortunately the end panels for both of my wardrobes were not supplied at the time of install and I am waiting for this installation to be completed.

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Christine

ChristineSouth East Queensland, QLD

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Feedback on of your Contrators

published

Workman was undertaken in a timely manner, and also very professional his approah to the task at hand!

Well done Alex, you a credit to your company.

Regards

Christine & Rob Sellers
Ashmore. Gold Coast

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Page 1 of 11
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Questions & Answers

Susan

Susanasked

What is the cooling off period after signing the contract for a new kitchen?

No answers
Ricky

Rickyasked

Are there any clients of 'Kitchen Connection' who had purchased the Blum Soft Close Blue Motion Drawers and are experiencing issues with the draws not always closing properly despite numerous attempts with adjustments by 'Kitchen Connection'? 'Kitchen Connection' installed the 30kg version of the drawer slide, we think they should have installed the 65kg version Blum Soft Close Blue Motion Drawer-slide for the size of the draws that we had purchased. We believe that the weight of the items [steel pots and heavy glassware], may require a stronger drawer slide. We have 17 draws... 11 of the 17 are working fine, 6 of the 17 are problematic.

This question is aimed simply to gauge how many other clients are having similar problems.

1 answer
Ricky
Ricky

Hi David. Thanks for your prompt response. Fortunately, or unfortunately, it is not the Blum Draw Slider per se that is at fault. If the 6 drawers were empty or half-full, the mechanism works as it should. The issue with the loaded drawers had been reported to Kitchen Connection almost straight after the kitchen was installed and twice thereafter following 2 x site service visits. I've also gone in personally to the branch in Maroochydore, was promised in vain that someone would come out. You may go back to your records to concur. Even then, we suggested that Kitchen Connection consider the 65kg version in place of the 30kg of Blum's product. I will admit that I am not an expert, it just seems logical to deduce that it appears to be a weight problem as the drawers work when empty. I must stress, I am not in any way looking for a hand-out or freebee. Even now, I am willing to pay the difference between the 30kg and 65kg versions if that is what is required. All I am after is a working solution. These drawers never worked as they should from get-go.

David, to recall. We have 17 draws. 11 are working as it should. 6 are not. The 11 all have lengths between 85cm to 93cm. The 6 problematic draws are all approximately 120cm in length.

Lisa J.

Lisa J.asked

Hi Kitchen connection,
I signed up for a new kitchen last week. I would like to change the sink and rangehood, I have emailed the showroom over a week ago but no response. Is it possible to change these appliances and how can I get this changed in the contract?

1 answer
Kitchen Connection
David C.Kitchen Connection

Hi Lisa
If you contact your designer they will be assist in any changes you wish to make
Regards
Kitchen Connection Customer Service

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