Sales talk by the owner prior to signing was that the kitchen would be installed in 3 to 4 weeks. The job finished today and it took 20.5 weeks of which 3 weeks delay was caused by me. Once they have your money they move on to the next sucker. Customer satisfaction is not in their vocabulary. I spent over $50K with them and it's one of my greatest regrets. The owner is a "gunna". His word is not worth two nobbles. Should you get sucked in with the sales talk, make sure that you hold back 10% of the contract until the job is complete and you are satisfied.
Very disappointing experience
Beware! The owner's policy is that you must pay in full before your install takes place. You will be assured that any problem would be rectified, however in our case we had to fight for almost six months, involving government departments, before we achieved the result of 'getting what we paid for'. We found the owner's attitude and behavior extremely unprofessional, to the point of him trying to be a bully. Be very, very careful if you decide to deal with this man.
Complete disaster from the very start...........
I had a similar experience to the bad reviews. Our kitchen was promised to be finished in between 4-6 weeks but actually took 17.5 weeks! Owner tried to rip us off an extra $1000.00 at the contract signing that I luckily picked up on immediately. Everything was all go to start with but as soon as they got the second and final payment everything was reduced to a very slow crawl. (Yes we were fools to agree to the contract conditions). Made to measure microwave cupboard is way too small, so rather than pull out my overhead cupboards to make it bi...gger I agreed to them buying me a smaller microwave which I had to source myself. Semi-integrated dishwasher panel took three goes to get right, paint chips, granite has not been finished properly, no cutlery trays (I had to provide my own after foolishly thinking they are a necessity!) I could go on and on. Got the owner to reluctantly come out to see my issues and he said he doesn't normally see the final product?! This was supposed to be my dream kitchen and quite frankly I have been traumatised by the whole experience. I don't even like being in there as I can still see things wrong with it. Do not do business with this company or you will so regret it............
As the other reviews have stated, this conman comes across all helpful and everything is not a problem but once he has your money you are stuck with a shocking, unfinished, terrible mess. Do not go there, do not even think of walking in to his showroom.
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Awful service, rude owner
I totally agree with the above review. We had our kitchen done by them a few years ago - were promised it would be finished in two weeks - actually took two months! they have the rudest person I have ever dealt with - all friendly and agreeable at the beginning, then when taken to task about shoddy workmanship and continual mistakes and delays, became verbally abusive and extremely unpleasant to deal with. In the end, we just accepted the second-grade, sloppy workmanship because we just wanted them gone and we were afraid they would walk off t...he job,leaving us with a half-finished kitchen. We reported him to the magazine he advertised in as well as to the cabinet makers' association, but nothing appears to have been done as this con-artist is still in business apparently, ripping people off. Shoddy workmanship, continual delays and mistakes - extremely rude and verbally abusive
Extremely poor service.....Do not ever go there! ...They are all nice and helpful to get you to buy their kitchen...but as soon as they have your money all service is out the window...so umprofessional.....our kitchen arrived with NO handles...I rang them straight away and they said "we hadn't ordered them" even though we have the paperwork that proves that we did...and why would they send out a kitchen if everything hadn't been finalised in the first place!!! ...what company sends out a half finished kitchen??....It has taken us 7 weeks to get...someone out to drill the holes for the handles...and when they arrive they only have "3" handles...because the rest are on "backorder" - ...7 weeks and they still can't be organised....half the paint is dripping on the cabinet...when I told them about it the first day it arrived they said "don't worry about it - we'll come out to fix it"...now he says "tough luck - you have to bring in the whole thing back to us"...even though it's now attached to the wall.....also....they haven't drilled holes in one of the cabinets so we have no way to attach one of the side panels....all his response is "you bought a DIY kitchen - you DIY"...even though he told us all we would have to do is attach the cabinets with screws....we weren't told we'd have to drill the holes too!!!! they can't take responsibility for their own mistakes....the most unprofessional I know....Do not buy from them! nothing...did not even want to give them one star...this was the minimum I could give them
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