As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
I always buy my kitchen stuff from them. Products are so reliable. I got Insulated water bottle, toaster, a dinner set, mugs almost everything and their products speaks for themselves. So good... would recommend everyone.
The reviewer stated that an incentive was offered for this review
- NSW, Penrith
- Verified customer
Horrible customer service from assistant manager Jody!
Shopped online a couple of times and been in store and bought things and always had a good experience until today.
We bought a mechanical ice cream scoop only two days ago, washed it and then went to use it and it broke straight away.
We went in just to swap it over and the assistant manager [name removed] made us feel awful! We were nice and just said we wanted to swap it and in a very rude tone she said “ warranty normally doesn’t cover this, you didn’t follow the instructions”
It’s an ice cream scoop! My parents have had a similar one for ...
I bought a Thermocafe by Thermos travel mug and had to exchange twice within a month due to a faulty mouthpiece that wouldn't stay closed.
Each time the staff were really wonderful with how they treated me during the return process.
In the end I gave up on the product and paid the difference to get a more expensive Thermos and could not have been happier with the process.
Bad customer service
Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.
I was looking for a plastic sieve to use for making Kefir in September 2018. I looked on line and saw that they had this item. I went to purchase and their were none in stock, so I went to Midland and they too had none in stock even though both stores were supposed to have the item. I asked when they would be back in stock and I was advised that I would be sent an email when they were available again. After 10 months away, I still hadn't received an email. My friend went to the store on Tuesday 27th August and saw that they were back in stock..., so purchased one for me. Unfortunately she bought one that was too big, and couldn't find the receipt in her bag when I asked her for it. ( She had bought numerous items). I returned to the store and tried to exchange it for a smaller cheaper one 2 days later explaining the circumstances and the staff point blank refused without proof of purchase. It was obvious that the item was from their store, but they were adamant that they could not help me. This made me feel like they thought I had stolen the sieve and was an example of staff not making poor decisions in relation to PR and showing goodwill. I will not be returning to Kitchen Warehouse
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