As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Great customer service
I visited the store to buy four spice racks. They only had 3 in stock so quickly ordered me another and it was ordered and ready for collection the next business day. The girls in store were very friendly and they had great products, will definately be back.
Always an Exceptional Experience
Malaga store is always inviting, spotless, exceptional range of products on display, and the staff are fantastic! Their friendliness, product knowledge and overall customer service is second to none. It is always a wonderful experience walking into this store. I can’t go into this store just for what I am looking for, I have to browse, always.
The reviewer stated that an incentive was offered for this review
Great shopping experience
Went to the Malaga store the staff are very helpful and the range of products is fantastic . The quality of the stock is high and at a reasonable price. So much too choose from and staff knowledge is great
Exceptional Store experience
Customer service and going the extra mile, is a true reflection at this busy store in Malaga. To Bianca and her staff, theIr knowledge and advice is wonderful when selecting from a huge product range. Thank you girls, I always enjoy the experience in selecting new products.
I always find, even if I am going for a specific item I love browsing and seeing other items. I ended up buying a lemon press. When I got to the counter the sales person suggested I get the orange press as it is larger & sometimes lemons can be as large as oranges. Great advice! That's good service without feeling she was trying to upsell. It was logical to get the larger one for a couple of $$ extra.
They have great range of products and always friendly helpful staff. Easy to access with lots of parking available. Great in store layout which makes it easy to find what you are looking for.
Helping out a new baker
When the dough is too dry or the tart base cracks too much or really how many times can someone get eggshells in their bowl when cracking eggs!!!? Well this novice baker sure does appreciate that at least if my recipes don't always turn out well, I can always rely on my purchases from Kitchen warehouse to get me through! Thanks for all the free advice and top notch quality! Appreciate it!
I was looking for a plastic sieve to use for making Kefir in September 2018. I looked on line and saw that they had this item. I went to purchase and their were none in stock, so I went to Midland and they too had none in stock even though both stores were supposed to have the item. I asked when they would be back in stock and I was advised that I would be sent an email when they were available again. After 10 months away, I still hadn't received an email. My friend went to the store on Tuesday 27th August and saw that they were back in stock..., so purchased one for me. Unfortunately she bought one that was too big, and couldn't find the receipt in her bag when I asked her for it. ( She had bought numerous items). I returned to the store and tried to exchange it for a smaller cheaper one 2 days later explaining the circumstances and the staff point blank refused without proof of purchase. It was obvious that the item was from their store, but they were adamant that they could not help me. This made me feel like they thought I had stolen the sieve and was an example of staff not making poor decisions in relation to PR and showing goodwill. I will not be returning to Kitchen Warehouse
Not Click and collect
Put an order in this morning at 8.30 am at the store close to work online making sure all was in stock, spent $240, about 1pm one of my work colleagues was going down to the post office so i asked if on her way back she would collect my order, i called the store and they said it was not in yet and i explained that i made sure that the goods i wanted to purchase were in store, they proceeded to tell me that regardless if the goods are in store we have to wait for the order to come in. My colleague decided to go there anyway with the receipt and ...they decided to give her the goods. I checked my order and found that i had ordered 2 x thermos Insulated bottles that were for cold drinks. When i finish work at i thought i would take them back and change them for the hot thermos flask and the lady said, oh we did you a favour you will have to wait until your goods come in to change them. So now i have to wait until they call me when the goods come in and go back AGAIN. NOT CLICK AND COLLECT AT ALL IS IT.
Kitchen Wizz Pro
I was so excited to finally purchase a food processor after waiting a very long time. I was even more pleased when the salesperson at the Malaga store where I picked up my click and collect order was even more excited about it than I was! I am still learning to use my new product but am having a great time so far. It's doing everything it should. Only tip I would give is that it's probably not worth using it just to grate or chop one or two items. There is a fair bit of cleaning up after.
Consistently Excellent Service
Just want to say a massive THANK YOU to Rebecca at the Malaga Store! So helpful and knowledgeable and friendly. Excellent service and I had a very enjoyable shopping experience. Rebecca is an outstanding staff member and asset to The Kitchen Warehouse Company
- WA, Malaga
- Verified customer
Cruisinart Ice Cream Machine - Fantastic
I have this Ice Cream machine for a couple of weeks now. Upgraded from another Cruisinart Machine - this is fantastic, takes 40 - 50 minutes - no need to freeze bowl, love it. Was delivered by Kitchen Warehouse in a very time manner to my nearest store with Click & Collect - no delivery fee, great work.
Bought Thermos water bottle and it arrived in time and well wrapped, not damaged. Very happy with the online shopping.
I dont know why i waited so long to buy great product now my sisters have bought it too its great
One of the best online shopping experiences I have had. The store option to pick up the item worked perfectly and sooner than expected. The online information on the status and progress of the item was more than you could ask for.
The product I am entirely satisfied in terns of performance and price.
- WA, Malaga
- Verified customer
Wonderful service as well as supplying a wide range of products
I have had plenty of friendly and informative services from both in store and online. There is nothing I could fault as I have been shopping here for years. Highly recommended kitchen store.
Perfect Products and deliver
I recently purchased a few items via the internet during the sale and they were perfect and better than I expected. I was surprised how quickly I received them delivered to my door. Fantastic service every time I visit a store so keep up the fantastic work. No doubt that a lot of your customers feel the same way.
Exactly what I wanted does the job perfectly heaps better than non-stick
I live on an island in Moreton bay ordered the wok on a Tuesday had it on Friday delivered by Aust.post service and quality of product A1.
KW Malaga WA, service disappointing! A shop with great stuff, stuffed up by bad staff.
I shop regularly at the Kitchen Warehouse stores mainly Midland, Scarborough and Malaga.
i must say the service at most stores is good. I have now been to the Malaga store twice and both times were a big disappointment.
The first time was when it was just opened, and the store had many browsing customers and no one waiting at the till. i wanted to buy the Scanpan iq range and asked if the store did price matching. Whether or not this store price match did not matter any more, as the sales person was dismissive, and walked off and then asked a...
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