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As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Kitchen Warehouse WA, Malaga
Colleen RPerth, WA
- 3 reviews
Robotic Staff.
I was looking for a plastic sieve to use for making Kefir in September 2018. I looked on line and saw that they had this item. I went to purchase and their were none in stock, so I went to Midland and they too had none in stock even though both stores were supposed to have the item. I asked when they would be back in stock and I was advised that I would be sent an email when they were available again. After 10 months away, I still hadn't received an email. My friend went to the store on Tuesday 27th August and saw that they were back in stock...Read more
, so purchased one for me. Unfortunately she bought one that was too big, and couldn't find the receipt in her bag when I asked her for it. ( She had bought numerous items). I returned to the store and tried to exchange it for a smaller cheaper one 2 days later explaining the circumstances and the staff point blank refused without proof of purchase. It was obvious that the item was from their store, but they were adamant that they could not help me. This made me feel like they thought I had stolen the sieve and was an example of staff not making poor decisions in relation to PR and showing goodwill. I will not be returning to Kitchen Warehouse1 comment
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Customer Service T.Kitchen Warehouse
Hi, Collen.
Thank you for feedback. We are sorry to hear that you have not received the best service that time. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be... Read more
happy to assist. We’d greatly appreciate the opportunity to improve our services.