As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Love our charcoal grill!
We purchased the Heston cube and have used it twice so far... and we love it! The meat is so tender and the service from kitchen warehouse was impeccable
Needed a new Meat Thermometer
I wanted a new Meat Thermometer that would alert me when the meat was ready and this product looked good and has performed well for perfectly cooked meat of the BBQ or oven. Kitchen Warehouse price matched this product and in store pickup had it in my hand sooner.
I love shopping on line with kitchen warehouse they have what i want and shipping is super fast weldone team Kitchen Warehouse
January 23rd 2019 Update: Salad spinner
This is the second salad spinner bought the 2nd one to put in our camping kit it drys salad very fast the service I received was great with good communication on shipping and arrival of my order well done Kitchen Warehouse
- WA, Osborne Park
- Verified customer
Great customer service is not dead!
I recently purchased a pizza maker from Osborne Park Kitchen Warehouse. It wasn't the one I went into buy but the one I wanted was an online product only, and whilst the lady did offer to order it in for me, I decided to buy the instore product as I thought it was just an upmarket version of the same brand I wanted (they looked exactly the same). The assistant encouraged me to phone back and let her know if it was as good as my previous pizza maker (which I had raved about) as she was considering buying one herself. Two weeks later I phoned...back to let her know how disappointed I was. It was not a patch on the one I wanted and my pizza's burnt and stuck to the stone no matter what I tried, I think the heating element was faulty. I actually was not asking to return it as I don't usually return things, but just wanted her to know not to buy this model as it was terrible. The lady who answered the phone was wonderful. I explained the reason for my call and she was so sorry about me being disappointed with the product, she immediately ordered the pizza maker I originally wanted online and said to bring this one back and she would do a refund on it. When I went into the shop the next day, the ladies were so lovely and efficient, and the new pizza maker had already arrived in that morning's deliveries. I am one very happy customer, and will go out of my way to visit this shop in future. This was a fabulous shopping experience!
Hoping it will be great
Very difficult to give a product review when I purchased a ticket to a future event. I feel I’d be able to give a more accurate review once I’ve attended?
- WA, Cannington
- Verified customer
scan pan twin pack
ordered online and was ready to be collected from selected store the next day and item was checked and still in original box and as advertised. Great special
Had to return an ice-crusher which I purchases on-line. Delivery time very good but within three weeks the ice-crusher was rusting from the screws. Took it back to Osborne Park for replacement which I received. The response I got was not very good. When I said the screws should be stainless steel. Was told depended on how "stainless" the steel was. Really! I work in the steel business and know if a product is to be in contact with water it has to be 316 grade at the least. After being given the replacement the woman just turned her back. Not very good people skills if you can't take the good with the bad. Won't go back to this store.
Great customer service
Bought a set of 6 martini glasses, one was broken, emailed customer service and they sent me out a replacement glass super quick, very happy, great service would recommend!
- WA, Osborne Park
- Verified customer
Anolon quick delivery
I love the Anolon brand ! I bought a sautese pan and frypan set which was amazing value at Kitchen Warehouse . Loved it so much I bought one for my son. Delivery was 2 days, fantastic!
Not Click and collect
Put an order in this morning at 8.30 am at the store close to work online making sure all was in stock, spent $240, about 1pm one of my work colleagues was going down to the post office so i asked if on her way back she would collect my order, i called the store and they said it was not in yet and i explained that i made sure that the goods i wanted to purchase were in store, they proceeded to tell me that regardless if the goods are in store we have to wait for the order to come in. My colleague decided to go there anyway with the receipt and ...they decided to give her the goods. I checked my order and found that i had ordered 2 x thermos Insulated bottles that were for cold drinks. When i finish work at i thought i would take them back and change them for the hot thermos flask and the lady said, oh we did you a favour you will have to wait until your goods come in to change them. So now i have to wait until they call me when the goods come in and go back AGAIN. NOT CLICK AND COLLECT AT ALL IS IT.
Great class. Great teacher. Great tasting pies!! Thoroughly enjoyed it and very informative. Made pastry making look easy and I can’t wait to try at home
Fantstic Service - My primary focus when shopping!
I have shopped recently online and instore and have received excellent customer service in both areas.
I was particularly impressed with the handling of an online error, follow up call, email and a refund to my card.
Well done! Outstanding!
Kitchen Wizz Pro
I was so excited to finally purchase a food processor after waiting a very long time. I was even more pleased when the salesperson at the Malaga store where I picked up my click and collect order was even more excited about it than I was! I am still learning to use my new product but am having a great time so far. It's doing everything it should. Only tip I would give is that it's probably not worth using it just to grate or chop one or two items. There is a fair bit of cleaning up after.
Stainless steel rusty in two weeks!
I bought a stainless steel dish rack two weeks ago.
Had to return it due to getting rusty in such a short time.Got a refund.
The salesperson said that all of their stainless steel products get rusty and need to be dried immediately.
First time I heard this ever!
Love my new Noritake Dinner Set
So happy with my Noritake Dinner Set and the discounted price meant that not only did I purchase two sets, but I also bought the pasta bowls to complete the set for a more informal dining experience. I also bought a cutlery set which was price matched so a win-win. Very happy to share this to all.
A pleasure everytime
I recently purchased items online, and in store, and as always, product selection was great online, and arrived quickly. I rarely buy anything for the kitchen unless I look online at Kitchen Warehouse, or instore due to quality collection, and prices.
Great cooking class
Loved the Indian cooking demonstration last Sunday at Melville. Thank you so much to Kitchen Warehouse for putting on these cooking demonstrations & how to use some of their products eg pressure cookers. They are so informative & the cooking ones are fun & you get to taste them.
- WA, Joondalup
- Verified customer
Love Click and Collect!
Click and collect is safe and easy to use. The goods are always in perfect condition and arrive promptly. Great alternative to paying for postage.
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