Problems with the lid not opening
Purchased Jan 1 2020. Problems with lid not opening within weeks despite pushing the release button repeatedly. A friend had the same problem. This is a potential scalding injury waiting to happen. Kitchenaid has a helpline but they have been "in training" for weeks when you call and will not allow phone contact with staff. Had to submit a warranty claim online and have waited weeks and weeks with no reply. Disappointed to say the least. A helpline should genuinely be there to help, but it seems to be there to deflect. Was asked to submit a rev...iew on their website but as I complained about the lid, received an email reply stating the review did not meet Kitchenaid's guidelines and it would not be published. What would be the point of a review if it is filtered to reflect what the company wants the public to hear rather than the truth? The truth is the lid does not work as promised and it seems to be a common problem.
Purchased in January 2020 at Peter's of Kensington for $179.00.
Questions & Answers
This is the second one of these (Almond Cream) kettles we have bought in 3 years!! At $229 each, (bought to match our 4 slice toaster, stand mixer, food processor and nespresso machine) I am fed up with replacing it. I have been a KitchenAid girl for years and my previous to that kettle was the silver one of the same brand. The lid has not opened, ever on these 2!!! On any of them. As kids are grown I didn't worry about this design feature of it playing up (you put up with things for aesthetics sometimes when older) Although grandkids now old enough to make a cuppa but I am so concerned with one of them scalding themselves I won't let them. But again, the electronics of my kettle has stuffed itself on the second Almond Cream (as I said 3 years) . Seriously... not good enough.. both Almond creams were bought from Peters of Kensington who have said I must deal with KitcheAide direct so haven't bothered as you are online and I am a tea drinker and in need of kettle quick so just replaced myself. Please contact me regarding this, i am happy to provide you with proof of my purchases through Peters. Please contact me on Doug_teune@hotmail.com.
Hi, my wife would like to buy this kettle as it matches the Kitchenaid toaster we are about to buy however it looks very similar in both appearance and specifications to the KEK1722 (https://www.productreview.com.au/listings/kitchenaid-artisan-kek1722) which apparently had some serious issues (including a recall).
Between this model the KEK1835 and the KEK1722 has anything been done to address the problems mentioned in reviews for the KEK1722 (such as with the lid)?
Many thanks in advance
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|Features||360° Swivel Base, Keep Warm Option and Water Gauge|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Empire Red, Almond Cream, Contour Silver, Onyx Black, Stainless Steel, Gloss, Pistachio|
- MPN: 5KEK1835AAC, 5KEK1835ACU, 5KEK1835AER, 5KEK1835AOB, 5KEK1835APT, 5KEK1835ASX and 5KEK1835AWH
- GTIN12: 883049365633
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