- Magnetic Drive 5KSB5085AFP (Frosted Pearl)
- Verified purchase
Sent for repair for 3rd time in just 2 months of purchase
Within a week of purchase, noticed the rubber at the bottom of funnel chute is coming loose, had to send for repair. All fixed within few days with no problem. One and a half month later, the blender started making extremely loud squeaky noise and burning smell. Again, had to send for repair. Repair guy told us at 1st that he had to order a new belt, it would take a few days to get it fixed. He called us up the next day and said that it had been fixed. The belt just merely been installed on the wrong side, he merely had to turn it around and th...at will fix it. Hubby noticed bits of black rubber coming off the belt on prior day when repair guy was examining the machine but repairman ensured him he had examined the belt and there was no damage to the belt. Merely 10 days after we had the machine back, it started to make an even louder noise plus burning smell, it was so loud I thought the machine is about to explode. Another call to KitchenAid customer service and they want me to send the machine back to their main service centre with their courier, but I had to make sure that I packed the machine nice and securely that they are not liable for any damaged on transit. Nice, now I had to go round finding a big enough box and a sturdy one too as the machine is pretty heavy as I had thrown away the original box that it came in. And will I get a new machine? They wouldn't tell, well not until they have a thorough look at the machine they said. Who would have guess this to happen to a blender with this price tag. Absolutely annoyed and complete waste of time.
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