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Kitchen Warehouse
4.8 from 2,141 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (34)
  • Return Claim MadeYes (45) · No
  • Shipping
    4.4 (23)
  • Customer Service
    2.9 (7)
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Evie

EviePerth

  • 13 reviews
  • 1 like

Great Company, excellent customer service

published

I purchase several beautiful items from this store. One of the items arrived damaged. After one call to them and providing photographic evidence, the replacement was sent out promptly. They are a pleasure to deal with and have great customer service Thoroughly recommend them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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maiseymia

maiseymia

  • 5 reviews

Wont replace/exchange

published

I ordered the small moka pot it said 1 cup
I assume like most people it would be 1 cup. 250ml
i received a tiny coffee pot of half the size
so i requested to return it .
but later realised before returning it- i actually shouldn't pay for the postage since it was not my error.
it was their incorrect listing information!
If it was specific and clear - saying 120ml i would not have purchased it.
now they wont send me item i ordered nor will they give me free postage to return it.
my order was a total of 120.00 so this was not my only item.
very very petty company to deal with.

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Georgia Thymianos

Georgia ThymianosSydney Surrounds, NSW

Excellent customer service

published

I am extremely happy with instore customer service. I made an online purchase and went it to discuss product purchased with Manager who took time out of her busy day (store full of customers) to assist me with my question about my purchase. She provided me with her full attention and went out of her way. Customer service at its very best. Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith NSW
1 comment
Kitchen Warehouse
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Mab

MabGreater Melbourne (Metropolitan), VIC

Great follow up customer service

published

One of the ramekins broke and the customer service team were really helpful in a quick resolution for all parties. Thank you I do recommend just for peace of mind.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Dawn T.

Dawn T.Sydney, NSW

  • 2 reviews

Satisfied customer

published

Products I ordered were exactly as described online and were shipped very quickly with excellent communication throughout. An item was damaged in transit and the customer service I received was best ever. Item was replaced very quickly with minimal fuss. Very pleased with the outcome.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Salt and Pepper Winston Jug $24.95 Do Not Buy.

published

Bought four of these jugs for Christmas presents, great price, great looking jug. Problem is when you pour out- the liquid spills everywhere. So if you want a jug don't buy this one. Two of the jugs went to sisters in the country, due to the cost of return postage they decided to keep the jug and use as a vase. Took other 2 back to Kitchen Warehouse, lady was reluctant to give full refund until I informed her of my consumer rights.
Advised her to take the product off the shelve and inform head office of the design fault.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCannington W.A
1 comment
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Christina

ChristinaHobart, TAS

Excellent customer service, products and price

published

My hotwater urn broke down, no fuss rma issued and returned with an offer of refund/replacement or voucher. It's so rare to find this level of customer service now, I found some new items and a replacement and no fuss it was done. Whoever is running this business choosing product/pricing and hiring staff is doing an excellent job. They've got my customer loyalty and recommendations to others. Christina

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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BEWARE. Product description said Made in Germany but actually was CHINA then NO REPLACEMENT offered.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Bodum Milk Frother Works a treat

published

Even though problem with the my first frother I want to thank staff for their quick no fuss replacement of my faulty milk frother.
The replacement unit works a treat wether just heating milk for a flat white/hot chocolate or generating a plenty of froth for a cappuccino.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Ritu Bala

Ritu BalaGreater Melbourne (Inner), VIC

Good customer service

published

I ordered online 4 sets of containers. I received 7 of them are broken but when I get back to customer service they send me new 7 with bubble wrap as I requested. Really appreciate good customer service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Bad return policy

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Helen

HelenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This Is My 'Go To" Kitchenware Shop

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Russell

Russell

  • 2 reviews

Faulty product, still no replacement, no refund 2 months later.

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Jennie

JennieDarling Downs, QLD

First class range of merchandise coupled with first class service

published

Had a problem of my own making, selecting an item which was not suitable. Return service was fast and efficient, can't fault them. Will continue to shop with this quality company.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Sarbjit kaur

Sarbjit kaurPerth, WA

Excellent products

published

I always buy my kitchen stuff from them. Products are so reliable. I got Insulated water bottle, toaster, a dinner set, mugs almost everything and their products speaks for themselves. So good... would recommend everyone.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationWA
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Ecology dinnerware

Ecology dinnerwareMetropolitan Adelaide, SA

Disappointed

published

I fell in love with Ecology Speckled duck egg dinner set and ordered, this was my first ever online purchase. Was disappointed that 3 out of 8 bowls were broken. I cannot have them replaced - not in stock - and when I requested a refund for both sets ( happy to return them) was advised that they were refunding only 1 set. I now have a dinner set I probably will never use as I require 8 settings for my family

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Kim

KimSydney, NSW

  • 3 reviews

Horrible customer service from assistant manager Jody!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith
1 comment
Kitchen Warehouse
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product returned

published

purchased 30cm cast iron saute pan. it had a very ill fitting lid and does not suit my requirements. i once owned a retail kitchen shop and stocked classica from the first time richard started his business so i was very dissapointed with the quality of this item.

Product Quality
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Toby

TobyGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Highly recommended

published

I placed an order with Kitchen Warehouse recently after a bad experience with another well-known retailer. I was able to find everything I was after at a really reasonable price, and I received my order promptly. I did have one issue (a broken mug) that was dealt with and replaced swiftly. Their customer service is great and I will definitely be back!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Mel

MelGreater Melbourne (Outer), VIC

Awesome product range

published

Awesome range of products at a great price. Love all my new kitchen items. Easy website to use and understand. Fast delivery. Great service. Would highly recommend shopping with them.

Product Quality
Return Claim MadeYes
1 comment
Kitchen Warehouse
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Questions & Answers

Margaret

Margaretasked

Kitchen Warehouse

I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Margaret!

Thank you for getting in touch. Kindly send us an email to customerservice@kitchenwarehouse.com.au or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.

Kind regards,
Kitchen Warehouse

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

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