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Kitchen Warehouse
4.7 from 2,152 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (6)
  • Return Claim MadeYes (11) · No
  • Shipping
    1.5 (4)
  • Customer Service
    1.3 (3)
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Jenny Owens

Jenny OwensGreater Melbourne (Outer), VIC

  • 3 reviews

Very disappointed customer

published

I purchased a pyrolux frying pan and kitchen warehouse will not replace this defective item. They referred to suppliers who incorrectly stated I have used this pan on high heat ( I have not ever) pan is less than 12 months old and so called non stick surface is rippling and broken.
I will not ever buy from kitchen warehouse again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Anthony

AnthonySydney, NSW

Will deny warranty claims. Not recommended.

published

We purchased a Scanpan approximately 1 year ago, and it has lost its coating and gone rusty. The warranty claim was denied based on how the pan was washed, even though we have various other older and significantly cheaper pans that been used and cleaned the same way and even a 5+ year old Scanpan which is still in excellent condition.

Don't trust them to honor warranty claims. Very disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Charlie B

Charlie BSydney, NSW

Will not help with logistic

published

Liaising with Australia Post to arrange a delivery was too much trouble for support. Disappointed in their lack of support.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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maiseymia

maiseymia

  • 5 reviews
  • 1 like

Wont replace/exchange

published

I ordered the small moka pot it said 1 cup
I assume like most people it would be 1 cup. 250ml
i received a tiny coffee pot of half the size
so i requested to return it .
but later realised before returning it- i actually shouldn't pay for the postage since it was not my error.
it was their incorrect listing information!
If it was specific and clear - saying 120ml i would not have purchased it.
now they wont send me item i ordered nor will they give me free postage to return it.
my order was a total of 120.00 so this was not my only item.
very very petty company to deal with.

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Salt and Pepper Winston Jug $24.95 Do Not Buy.

published

Bought four of these jugs for Christmas presents, great price, great looking jug. Problem is when you pour out- the liquid spills everywhere. So if you want a jug don't buy this one. Two of the jugs went to sisters in the country, due to the cost of return postage they decided to keep the jug and use as a vase. Took other 2 back to Kitchen Warehouse, lady was reluctant to give full refund until I informed her of my consumer rights.
Advised her to take the product off the shelve and inform head office of the design fault.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCannington W.A
1 comment
Kitchen Warehouse
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BEWARE. Product description said Made in Germany but actually was CHINA then NO REPLACEMENT offered.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Russell

Russell

  • 2 reviews

Faulty product, still no replacement, no refund 2 months later.

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Shocking customer service!

published

Received Pyrochef cast iron pot with lid that did not fit, had to send It back and was not even credited $ 44 dollars return shipping, shocking customer service! Would never use again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Silvana

SilvanaGreater Melbourne (Metropolitan), VIC

Bad customer service

published

Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMiddleborough Rd
1 comment
Kitchen Warehouse
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Julie

JulieIllawarra, NSW

Terrible customer service

published

Requested return on purchased products and advised out of pocket expenses of $80postage fee for $80 worth of products was at my own expense. Customer service addresses issue by recommending I travel 90 min to c loser store to return products to save on postage?????

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Colleen R

Colleen RPerth, WA

  • 3 reviews

Robotic Staff.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMalaga
1 comment
Kitchen Warehouse
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Questions & Answers

Margaret

Margaretasked

Kitchen Warehouse

I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Margaret!

Thank you for getting in touch. Kindly send us an email to customerservice@kitchenwarehouse.com.au or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.

Kind regards,
Kitchen Warehouse

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

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Kitchen Warehouse

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