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Kitchen Warehouse
4.7 from 2,152 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (3)
  • Return Claim MadeYes (4) · No
  • Shipping
    3.0 (3)
  • Customer Service
    1.0 (1)
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Bad return policy

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Kim

KimSydney, NSW

  • 3 reviews

Horrible customer service from assistant manager Jody!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Dissatisfaction !

published

Ordered a Miyabi Knife, received the product, the box was damaged previous to receiving it, the knife blade had defects in it, It took over a month for kitchen warehouse to decide for me to send the knife back, They did not offer a replacement just a refund when I wanted a replacement. Not happy with the time it took to work it out and not happy with the end result.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
David Cauchi
David Cauchi

Yes. I would like the knife I ordered. Not the refund.

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Jpenny_m

Jpenny_mSydney Surrounds, NSW

Expensive Return Shipping

published

I purchased a griddle pan from this company and the return cost to ship it back to Perth for an exchange was $58 through Australia post. It is disappointing that this company doesn’t offer return assistance like other companies. Especially for large and heavy items. When I raised this with the company no assistance was offered. Not even to reduce the postage costs on the second item that was exchanged.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Questions & Answers

Margaret

Margaretasked

Kitchen Warehouse

I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Margaret!

Thank you for getting in touch. Kindly send us an email to customerservice@kitchenwarehouse.com.au or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.

Kind regards,
Kitchen Warehouse

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

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Kitchen Warehouse

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