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Kitchen Warehouse
4.8 from 2,141 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (687)
  • Return Claim MadeYes (45) · No (682)
  • Shipping
    4.7 (402)
  • Customer Service
    4.7 (160)
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So many wonderful items

published

Every time I visit the store the staff members are so helpful and friendly. I recently purchased and redid my whole pantry as I was so impressed with all of the storage containers and items this store has. Thank you kitchen warehouse Cannington

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Bruce H.

Bruce H.

  • 6 reviews
  • 3 likes

Trashy product, no instructions, doesn't work, customer service fails too

published

After waiting for a week for an Australian delivery of a milk frother for lotion making, it arrived with no instructions for fitting batteries and use, batteries would not fit under sliding cap, product would not work. Four phone calls to idiots later, still no resolution. Kitchen warehouse sell cheap garbage, don't know anything about the products, and will waste your time with idiots in customer service trying to get some assistance. Finally got a call back, no-one has any instructions. The chinese manufacturer doesn't print any (sound familiar?) Finally managed to fit batteries ands lid and got it to work. No thanks to Kitchen Warehouse. Wasted time and annoyance. Why bother with people who do this?

Product Quality
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Return Claim MadeNo
1 comment
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Tina S.

Tina S.Perth, WA

Great customer service

published

I visited the store to buy four spice racks. They only had 3 in stock so quickly ordered me another and it was ordered and ready for collection the next business day. The girls in store were very friendly and they had great products, will definately be back.

Incentivised ReviewNo
1 comment
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Perfect experience

published

My order arrived super quick and packaged very well for delivery. Excellent quality products. Will definitely shop here again and again

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David

DavidPerth, WA

Love them.

published

They are cute and useful. My son loves using them for dip and biscuits. I bought some for a friend as well who also loves them and uses them for her grandchildren's lunches.

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Happy!!

published

Very happy with the purchase. The knives set is what I’ve been looking for. Not to mention the quality. Oh and the handle is super comfortable.

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Perfect! Exactly what I wanted

published

Great product, best price against competitors and fast shipping. I am very happy with my purchase. Will definitely shop here again.

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1 comment
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Rozza

RozzaMelbourne

Prompt service

published

Great service, great communication, my order was delivered promptly, a great variety of products
Thank you
Will happily purchase from again

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1 comment
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Tina J

Tina J

  • 6 reviews
  • 2 likes

Excellent Quality Exceptional Serivce

published

The Marcato Pasta Machine is of exceptionally high quality and the service from Kitchen Warehouse makes them the preferred supplier of any Kitchen equipment as they always provide swiftly and with no issues

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James

James

  • 2 reviews

Where Is It?

published

If I had known online orders (well at least mine) came from WA, I would ordered elsewhere. Still sitting at original deposit point. By now i would have my items if I had purchased at any other kitchen store. Which I will be doing in future.

To save kitchen warehouse the trouble of a reply, I will use their stock standard reply, to any problems on here:

Hi,

Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.

Kind regards,
Kitchen Warehouse

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Return Claim MadeNo
1 comment
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Adeline

AdelineSouth East Queensland, QLD

Good choice and prices but a bit unethical

published
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1 comment
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Anamary

Anamary

  • 3 reviews

Safe, clear and seals well

published

These storage containers are an important aspect to my pantry organisation. The variety of sizes makes them extremely useful. Being BPA free ensures safer storage and the air tight function promotes freshness. Very pleased with this purchase.

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Return Claim MadeNo
1 comment
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Mab

MabGreater Melbourne (Metropolitan), VIC

Great follow up customer service

published

One of the ramekins broke and the customer service team were really helpful in a quick resolution for all parties. Thank you I do recommend just for peace of mind.

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didee

dideeThe Mallee, VIC

  • 8 reviews
  • 3 likes

Sunbeam bakehouse bread maker

published

Great site to buy from and very quick delivery. Breadmaker is easy to use although I am still working on getting the mix right for a Lauke breadmix loaf

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didee
didee

Have now mastered the ingredients on the Laucke breadmix so now breadmaker is even better. It is producing a perfect loaf everytime and so easy to clean.

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Brad the foodie

Brad the foodieAlice Springs, NT

Clean!!!!!!@ So easy to use!

published

I threw the last two deep dryers out because they were smelly and hard to clean.
This one is easy to use and clean with every cook.
Also keeps heat real good, and such a wide basket for max surface area cooking of your meal.
Wow!

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Great customer service

published

The lid of the frying pan broke before I could use it. The staff tried to get it replaced but manufacturer couldn’t do it. So they gave me a full refund and let me keep the frying pan. So nice and polite and great selection in store

Incentivised ReviewNo
Store LocationBox Hill
1 comment
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Heather

HeatherEyre Peninsula, SA

  • 2 reviews
  • 1 like

Elegance with simplicity

published

We bought two Maxwell Williams Diamonds dinner sets.
There were two different ones to choose from either with or without mug options.
We chose without mugs as that was what was required.
They are quite a heavy dinner set but still with the elegance of a fine bone china.
There were a couple of faults on the underside of a couple of the plates when we checked them.
We took photos and sent them to Kitchen Warehouse. They had absolutely no hesitations in sending replacements for the pieces that were faulty.
The dinner sets and the replacements arrived very quickly and packaging was amazing. I would have no hesitation in purchasing again from this company.
They are great to deal with.
Thank you.

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Leanne

LeanneSydney, NSW

Perfect, Simple and Efficient

published

Order extra saucepans to add to my collection, they arrived in perfect packaging conditions so no damage, arrived on time and in a timely manner. Would highly recommend purchasing again via online and will do so again.

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Dawn T.

Dawn T.Sydney, NSW

  • 2 reviews

Satisfied customer

published

Products I ordered were exactly as described online and were shipped very quickly with excellent communication throughout. An item was damaged in transit and the customer service I received was best ever. Item was replaced very quickly with minimal fuss. Very pleased with the outcome.

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Junaid

JunaidSouth East Queensland, QLD

Scanning 6 piece pot set

published

Online store was amazing.very informative. Was sent an email confirming my order. Also got an email when it was shipped. Got a tracking number which helped me to track and be home when it was arriving.

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Page 2 of 108
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Questions & Answers

Margaret

Margaretasked

Kitchen Warehouse

I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Margaret!

Thank you for getting in touch. Kindly send us an email to customerservice@kitchenwarehouse.com.au or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.

Kind regards,
Kitchen Warehouse

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

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