As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
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Kitchen Warehouse has such a wide range of products for the professional. The staff are always helpful and I look forward to my visits!
Good customer service
I ordered online 4 sets of containers. I received 7 of them are broken but when I get back to customer service they send me new 7 with bubble wrap as I requested. Really appreciate good customer service
Bad return policy
I was near 5* as they price match (after adding shipping even if you pick up in store) but I just spent a good amount of money on a product that was poorly designed (I noticed after using it just one time), and it seems if you use the product, the satisfaction guarantee turns into a measly manufactrer's warranty. Any other shop would take the item back if you don't like it, especially if you have to pay for return shipping but not Kitchenwarehouse. Didn't save any money using them instead of Kogan or Amazon so next time I will shop elsewhere.
- Online Store
- Verified customer
Mums really happy with her purchases we have always purchased from this store with no problems what’s so ever ,delivery is away prompt and packed well.
I highly recommend this place to go for all your needs.
I can handle this Easily !
First up delivery was faster than just on time. The product induction cookware, pots and pans with the removable handles and or easy to attach, space saving and convenient. (cooks well). Best of all ! a dam good bargain ... (Really Good). Impressed Yes, so much so, that I continued to buy more from this company.
What do you get a lady who has everything? A blush wine cooler bag of course!
This is a perfect accessory for the wine lover, being both stylish and practical. Such a great gift for Christmas.
Simply the best
My first online experience and it was fantastic. The delivery was prompt and packed superbly the website was easy to negotiate and the product an AirFryer oven is fantastic, The food cooks better than I could have hoped there is very little limited on what I can cook
Total let down, appalling customer service
I ordered over $700 of kitchen equipment over 6 weeks ago, it still hasn’t arrived and despite weekly phone calls to the customer service team I’m no clearer on when it will arrive and they will not provide a refund. Never experienced such a poor level of customer service, I would not recommend this company to anyone.
Tefal Multi Cooker
Great product and price.
Efficient online service and delivered to person safely.
Kept informed of order status as delays were happening around the time of order.
I ordered all glass objects. A dozen flip top bottles and a large glass jug. It came so well packed that there wasn't a single breakage.
The only reason I haven't given 5 stars is the delivery itself. Kitchen Warehouse used Border Express. Surprisingly the parcel arrived in WA in 1 business day. And then stayed in their warehouse. After 3 days I rang and the parcel was delivered the same day. But I shouldn't have to ring the courier company to do their job.
Kitchen Warehouse, your choice of courier company directly impacts my experience with you.
Haven’t used it but checked it out looks good I am sure it will be great gift. I might even buy myself a set
Just adored what I ordered thank you. Beautiful bowl for my daughter for Xmas and mug for myself. Thank you so much
Convenient, Compact & Stylish!
I love my new Tefal Ingenio stainless steel saucepan set. The compact styling and functionality of their design is fantastic. I love that I can use metal utensils while cooking, and the detachable handle is AMAZING! My pots and pans drawer is no longer a mess!
However, I found one drawback with my new set. Because of the removable handle design feature, it is impossible to have a sealed lid for doing absorption method rice, or simmering food with the lid on...trapping steam in is not possible. There is a gap in the rim of the lid to accommodate the clasp function of the handle and this cannot be avoided. Glad I kept one of my old, regular saucepans hey!
This Is My 'Go To" Kitchenware Shop
I've been purchasing from Kitchenware Warehouse/Kitchenware Direct for years and they don't disappoint. Their prices are great and the variety of stock is just marvellous. A couple of times I've had to return things - first time as it wasn't the correct item which was absolutely no-one's fault and the second time was only a week or two ago, when a number of cannisters in a large delivery were cracked or broken. Again - this was not their fault as the item was appropriately packed with large 'fragile' tape across the box, however it was clear...from the corners of the box that it had been dropped somewhere in transit. Everything was replaced with no issues at all - and I've even ordered more. Some time ago, I ordered a couple of items for an engagement gift which were a bit delayed in getting to Kitchenware Warehouse/Kitchenware Direct. The effort which was made by the wonderful customer service staff to get the purchases to me in time was incredible - I just couldn't have asked for more. I don't shop for kitchen things anywhere else.
Order missplaced or not activated
I palced an order 2 weeks ago and heard nothing back about dispatch, I decided to phone as it should have arrived by now. Discovered that the warehouse was never given the order and now I will have to wait for up to another 2 weeks for delivery. The lady on the phone was polite and said she will put the order through again for me, but could not expediate delivery, even though it was their fault.
Faulty product, still no replacement, no refund 2 months later.
I have purchased a $120 sodastream from kitchenwarehouse. The one that arrived is faulty. No worries, it happens.
However it's proving impossible to return the faulty item. I have called about getting a replacement, wait on hold... finally get through and they said to email and that they would send me instructions for return.
I emailed they ask for a video of 'proof' that it is faulty.
I email the video but it bounces back because their server will not accept a video file!
Online retail = make returns simple guys. This is a waste of my time.
Update on 24 / 11.
AFTER I posted this review kitchenwarehouse contacted me and sent me a reply paid pdf. ...
Stainless steel dish drying rack
The only thing that is good is it won’t mark my sink.It’s to big for the sink size and trying to stack it is terrible.The cheap plastic one I have had for years stacks well,this one is the worse thing in my kitchen.If it wasn’t so expensive I would throw it in the bin.Every thing even the chopping boards fall over no matter what way you put them.
Best service ever!
Reasonable prices, super speedy shipping and arrived with a handwritten thank you card with a free sample. You don't get service like that any more! Will happily purchase from again.
Fantastic service, great communication
I happened upon the physical store between Melbourne COVID lockdowns. When the 2nd hard lockdown occurred I turned to purchasing online as like many, I had more time to cook in general and especially bake. They have a range of biscuit/cookie/pastry cutting wheels; preserving jars of varying sizes and options. Ordering on line was easy, communication as to the status of the order was spot on, delivery timely even with one batch coming from Perth WA. The range of other products for the kitchen and table is extensive along with the price points. No hesitation in suggesting this a go to site to shop.
I have ordered many items online and I used the pick and collect service. I have got everything I bought on time.
Questions & Answers
I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.
Thank you for getting in touch. Kindly send us an email to firstname.lastname@example.org or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.
I am interested on precision kitchen scales with bluetooth
Thank you for getting in touch. You can send us email to email@example.com or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.
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