As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Product photo didn't correctly depict item at all - wasted drive
I went to Kitchen Warehouse to buy a Davis Waddell acacia end grain cutting board. I sent the photo to my daughter as this was going to be a birthday present for her, and she liked the board very much. The photo depiction suggested it was brightly coloured with attractive wood grain features. When I drove up to Kitchen Warehouse to buy the board the actual board appeared quite drab and a dull, brown colour - completely missing all colour and wood grain features. The sales clerk was adamant the 2 items were the same, but the photo clearly was of a different board, or perhaps photoshopped. I was disappointed, not only with the wasted drive but with the misrepresentation of the product. I won't be misled like this again.
Very disappointed customer
I purchased a pyrolux frying pan and kitchen warehouse will not replace this defective item. They referred to suppliers who incorrectly stated I have used this pan on high heat ( I have not ever) pan is less than 12 months old and so called non stick surface is rippling and broken.
I will not ever buy from kitchen warehouse again
Will deny warranty claims. Not recommended.
We purchased a Scanpan approximately 1 year ago, and it has lost its coating and gone rusty. The warranty claim was denied based on how the pan was washed, even though we have various other older and significantly cheaper pans that been used and cleaned the same way and even a 5+ year old Scanpan which is still in excellent condition.
Don't trust them to honor warranty claims. Very disappointed.
Will not help with logistic
Liaising with Australia Post to arrange a delivery was too much trouble for support. Disappointed in their lack of support.
- Online Store
They don't post negative product reviews.
I tried posting a genuine negative review on a product a couple of times but it still hasn't been published. I didn't have a problem with the store before this but I hate this sort of dishonesty, especially when they claim a high level of trustworthiness because of their reviews! I believe that others should know about the flaws in the item I bought before buying it themselves.
Good range, great prices
Recently purchased a number of items online and opted to Click and Collect from a Victorian store. Great items and prices, but the attitude of the staff upon arriving to collect left a bit to be desired. I was ignored for a while at the front counter, then it seemed an effort to fulfil my order collection. Shame as all my previous interactions with that store have been great. Maybe she was just having a bad day.
I ordered the small moka pot it said 1 cup
I assume like most people it would be 1 cup. 250ml
i received a tiny coffee pot of half the size
so i requested to return it .
but later realised before returning it- i actually shouldn't pay for the postage since it was not my error.
it was their incorrect listing information!
If it was specific and clear - saying 120ml i would not have purchased it.
now they wont send me item i ordered nor will they give me free postage to return it.
my order was a total of 120.00 so this was not my only item.
very very petty company to deal with.
I have bought online from Kitchen Warehouse a number of times now. goods come quickly and are packaged well. The goods I ordered and received were the original manufacturer and not some cheap generic copy . I will continue to buy from Kitchen Warehouse.
First Sauerkraut effort Kilner Fermentation Set
I have just made my first batch, it seemed easy to use and clean. not sure how it will turn out but I have nothing to compare it to.
Stopped working after 2 uses
Bought one for myself and one for a gift for a friend. Mine stopped working after 2 uses. Hope the second one lasts longer.
Trashy product, no instructions, doesn't work, customer service fails too
After waiting for a week for an Australian delivery of a milk frother for lotion making, it arrived with no instructions for fitting batteries and use, batteries would not fit under sliding cap, product would not work. Four phone calls to idiots later, still no resolution. Kitchen warehouse sell cheap garbage, don't know anything about the products, and will waste your time with idiots in customer service trying to get some assistance. Finally got a call back, no-one has any instructions. The chinese manufacturer doesn't print any (sound familiar?) Finally managed to fit batteries ands lid and got it to work. No thanks to Kitchen Warehouse. Wasted time and annoyance. Why bother with people who do this?
They are cute and useful. My son loves using them for dip and biscuits. I bought some for a friend as well who also loves them and uses them for her grandchildren's lunches.
Safe, clear and seals well
These storage containers are an important aspect to my pantry organisation. The variety of sizes makes them extremely useful. Being BPA free ensures safer storage and the air tight function promotes freshness. Very pleased with this purchase.
- Online Store
The enamelware looks vintage and can be used in dishwasher. Love the different colours and the "texture" of the enamelware. Great for picnics too.
Salt and Pepper Winston Jug $24.95 Do Not Buy.
Bought four of these jugs for Christmas presents, great price, great looking jug. Problem is when you pour out- the liquid spills everywhere. So if you want a jug don't buy this one. Two of the jugs went to sisters in the country, due to the cost of return postage they decided to keep the jug and use as a vase. Took other 2 back to Kitchen Warehouse, lady was reluctant to give full refund until I informed her of my consumer rights.
Advised her to take the product off the shelve and inform head office of the design fault.
Online store used to sell items with manufacturing defects
I have ordered fry pans multiple times and the items have always been received with manufacturing defects (damaged/dented).
Because this has happened multiple times, it is clear that the quality of the items is not inspected during the picking process. Is the online store being used to dispatch defective items?
The defects are evident, but they don't seem to care, they dispatch the item anyway. This shows mediocrity and poor levels of customer service.
The online customers pay in advance including shipping fees. We trust the item will be delivered in a good condition. The service is truly disappointing. Picking and packing a fry pan should be a very simple thing to do. Sad to see so much mediocrity.
- Online Store
Zero Customer Service + they use dodgy delivery partners that take 20+ days from despatch
I would avoid shopping online with these guys and be aware the in-store experience at Fortitude Valley isn't much better either (smells like a sweaty change room with crap everywhere & lots of staff doing 'not much'). I recently spent almost $1k online only to receive part of the order with the other part 'missing' and randomly turning up a week later after countless phone calls/emails to the courier that went unanswered (Border Express - https://www.productreview.com.au/listings/border-express). Kitchenwarehouse were equally as unhelpful, unab...le to do anything that I hadn't already tried. Either way, I would have expected some level of accountability from Kitchenwarehouse. I think they forget that they are the ones that chose to use a delivery partner with a reputation right up there with the integrity of Donald Trump! In regard to two of the items received. One was incredibly poor quality and looks NOTHING like the photos and the other was so dirty and dusty I will be contacting the manufacturer to inform them this is how Kitchenwarehouse is delivering their items. Bottom line, shop elsewhere.
Drive by and throw
My kitchen appliance I had been sitting at my door waiting for all day was just thrown over my fence at 3pm
- Online Store
Good store but pricey
A great store with a huge selection. Im giving it 4 stars because it deserves that...
However , l lot of the products are plastic made , same manufacturer and pricey. I have bought many items , yet I choose to be be a bit more aware of what costs what. So this store is great for all the small things your looking for... I dont mind those being a bit over the price edge..
I get cheaper prices fron DFO stores, althought they don't stock the range that KW does, so to be fair, I cant compare that evenly.
A lot of the useful kitchen gadgets ...come with a heavy price tag compared to DFO or other stores. I dont see the value, so I don't buy it. $23 for an ice cream scoop I bought today , seems OTT... I bought it , as it was the type and style im looking for. So I just wear the price.
BEWARE. Product description said Made in Germany but actually was CHINA then NO REPLACEMENT offered.
It's four days to Christmas and I open the box from Kitchen Warehouse to wrap gifts when I discover that the knife block set is actually made in CHINA not Germany as it said on the Kitchen Warehouse website. I write an email and am told they'll offer me 25% refund or I should just return the product. It's four days to Christmas and I'm stuck in a lurch with no gift. No, I do not want to pay for Chinese knives at all and I also don't want to be stuck without a gift. So over the weekend I wrote back and said they should make it right, just send t...he next knife block set up - it doesn't need to look the same though that would be nice - it just needs to be made somewhere besides China. No answer. Call three times. On the third call the customer service person laughs at me. This company will be swallowed whole by Amazon and the like.
Questions & Answers
I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.
Thank you for getting in touch. Kindly send us an email to firstname.lastname@example.org or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.
I am interested on precision kitchen scales with bluetooth
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