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Kitchen Warehouse
4.7 from 2,154 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (62)
  • Return Claim MadeYes (6) · No (57)
  • Shipping
    4.0 (25)
  • Customer Service
    4.2 (22)
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ilovereviews

ilovereviewsMelbourne

  • 4 reviews
  • 2 likes

Good range, great prices

published

Recently purchased a number of items online and opted to Click and Collect from a Victorian store. Great items and prices, but the attitude of the staff upon arriving to collect left a bit to be desired. I was ignored for a while at the front counter, then it seemed an effort to fulfil my order collection. Shame as all my previous interactions with that store have been great. Maybe she was just having a bad day.

Product Quality
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Return Claim MadeNo
1 comment
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Peter

PeterVictoria

  • 2 reviews

Excellent Service

published

I have bought online from Kitchen Warehouse a number of times now. goods come quickly and are packaged well. The goods I ordered and received were the original manufacturer and not some cheap generic copy . I will continue to buy from Kitchen Warehouse.

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Peter
Peter

Thank you . I don’t write anything that’s not true . Kitchen Wharehouse deserves to be recognised for their efforts .

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trees

treesGreater Melbourne (Outer), VIC

  • 4 reviews

First Sauerkraut effort Kilner Fermentation Set

published

I have just made my first batch, it seemed easy to use and clean. not sure how it will turn out but I have nothing to compare it to.

Incentivised ReviewNo
1 comment
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David

DavidPerth, WA

Love them.

published

They are cute and useful. My son loves using them for dip and biscuits. I bought some for a friend as well who also loves them and uses them for her grandchildren's lunches.

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Anamary

Anamary

  • 3 reviews

Safe, clear and seals well

published

These storage containers are an important aspect to my pantry organisation. The variety of sizes makes them extremely useful. Being BPA free ensures safer storage and the air tight function promotes freshness. Very pleased with this purchase.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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nkyc

nkycAU

  • 4 reviews
  • 3 likes

Falcon Enamelware

published

The enamelware looks vintage and can be used in dishwasher. Love the different colours and the "texture" of the enamelware. Great for picnics too.

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min40fc

min40fcPerth, WA

  • 63 reviews
  • 40 likes

Good store but pricey

published
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Return Claim MadeNo
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Jo and Matt

Jo and MattPerth, WA

  • 3 reviews
  • 1 like

Very happy with my purchase: Avanti wrap dispenser-bought 3, but should have bought more as gifts-thank you

published

Bought 3 Avanti cling wrap dispensers-very happy with purchase-should have bought more as kitchen gifts. Used one for cling and other for Alfoil.

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Ritu Bala

Ritu BalaGreater Melbourne (Inner), VIC

Good customer service

published

I ordered online 4 sets of containers. I received 7 of them are broken but when I get back to customer service they send me new 7 with bubble wrap as I requested. Really appreciate good customer service

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Bad return policy

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LJay

LJay

  • 4 reviews
  • 3 likes

Beautifully packed

published

I ordered all glass objects. A dozen flip top bottles and a large glass jug. It came so well packed that there wasn't a single breakage.
The only reason I haven't given 5 stars is the delivery itself. Kitchen Warehouse used Border Express. Surprisingly the parcel arrived in WA in 1 business day. And then stayed in their warehouse. After 3 days I rang and the parcel was delivered the same day. But I shouldn't have to ring the courier company to do their job.
Kitchen Warehouse, your choice of courier company directly impacts my experience with you.

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Kay

KaySouth East Queensland, QLD

  • 2 reviews

Great Value!

published

This crockery set is an excellent everyday set and is quite stylish. I just wish the bowls were a tad bit bigger. The colour and quality are just as described on the website.

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Janet

JanetGreater Melbourne (Inner), VIC

Cheese making equipment

published

I was so excited to get my cheese making accessories and cultures. I have started making cheese after a few years off and oh new saucepans. I have a wish list for my next purchase. Fabulous!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Ryan

RyanGreater Melbourne (Metropolitan), VIC

Disappointed the initial $15 promo only applies to fully marked up products.

published

The Welcome15 Promo is not worth the effort, doesn't disclose it can't be used on anything with a slight discount until you're at the checkout.

Deceptive marketing behavior like this leaves a bad taste.

Only redeeming feature was the free postage.

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Ryan
Ryan

When I did call I received attitude from the call centre operator. Hardly worth the exercise. I just hope the product arrives in a timely manner and works as described.

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Kim

KimSydney, NSW

  • 3 reviews

Horrible customer service from assistant manager Jody!

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elle49

elle49perth

  • 29 reviews
  • 20 likes

Love being ignored

published
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1 comment
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Great shopping Experience

published

My order was shipped and received promptly after ordering. The prices were the best I could find both in physical shops and online. The products have been excellent. I will definitely use again in the future.

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Melinda

MelindaHunter Region, NSW

Tefal fryer

published

This is the first fryer I’ve owned, it’s quite big when set up. I’ve used it twice and it’s given chicken and chips the best crunch ever! It holds enough to feed a family of four. I like that it pulls apart for cleaning. It didn’t spit oil everywhere, you can fry with the lid on. Definitely a good buy.

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Jessica

JessicaGreater Melbourne (Metropolitan), VIC

Great store and super handy location

published

Good service. Great store. Lots of products to look at and excellent price when sales are on.
Excellent location and parking. Not too busy. Staff were helpful when I needed to return and product.

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It is a haven for home cooks

published

It is a great store with great products. I purchased a Westinghouse slow cooker as my first -purchase on their first day of opening had a very pleasant experience. And keep visiting.

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Questions & Answers

Margaret

Margaretasked

Kitchen Warehouse

I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Margaret!

Thank you for getting in touch. Kindly send us an email to customerservice@kitchenwarehouse.com.au or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.

Kind regards,
Kitchen Warehouse

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

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