As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Good range, great prices
Recently purchased a number of items online and opted to Click and Collect from a Victorian store. Great items and prices, but the attitude of the staff upon arriving to collect left a bit to be desired. I was ignored for a while at the front counter, then it seemed an effort to fulfil my order collection. Shame as all my previous interactions with that store have been great. Maybe she was just having a bad day.
I have bought online from Kitchen Warehouse a number of times now. goods come quickly and are packaged well. The goods I ordered and received were the original manufacturer and not some cheap generic copy . I will continue to buy from Kitchen Warehouse.
First Sauerkraut effort Kilner Fermentation Set
I have just made my first batch, it seemed easy to use and clean. not sure how it will turn out but I have nothing to compare it to.
They are cute and useful. My son loves using them for dip and biscuits. I bought some for a friend as well who also loves them and uses them for her grandchildren's lunches.
Safe, clear and seals well
These storage containers are an important aspect to my pantry organisation. The variety of sizes makes them extremely useful. Being BPA free ensures safer storage and the air tight function promotes freshness. Very pleased with this purchase.
- Online Store
The enamelware looks vintage and can be used in dishwasher. Love the different colours and the "texture" of the enamelware. Great for picnics too.
- Online Store
Good store but pricey
A great store with a huge selection. Im giving it 4 stars because it deserves that...
However , l lot of the products are plastic made , same manufacturer and pricey. I have bought many items , yet I choose to be be a bit more aware of what costs what. So this store is great for all the small things your looking for... I dont mind those being a bit over the price edge..
I get cheaper prices fron DFO stores, althought they don't stock the range that KW does, so to be fair, I cant compare that evenly.
A lot of the useful kitchen gadgets ...come with a heavy price tag compared to DFO or other stores. I dont see the value, so I don't buy it. $23 for an ice cream scoop I bought today , seems OTT... I bought it , as it was the type and style im looking for. So I just wear the price.
Very happy with my purchase: Avanti wrap dispenser-bought 3, but should have bought more as gifts-thank you
Bought 3 Avanti cling wrap dispensers-very happy with purchase-should have bought more as kitchen gifts. Used one for cling and other for Alfoil.
Good customer service
I ordered online 4 sets of containers. I received 7 of them are broken but when I get back to customer service they send me new 7 with bubble wrap as I requested. Really appreciate good customer service
Bad return policy
I was near 5* as they price match (after adding shipping even if you pick up in store) but I just spent a good amount of money on a product that was poorly designed (I noticed after using it just one time), and it seems if you use the product, the satisfaction guarantee turns into a measly manufactrer's warranty. Any other shop would take the item back if you don't like it, especially if you have to pay for return shipping but not Kitchenwarehouse. Didn't save any money using them instead of Kogan or Amazon so next time I will shop elsewhere.
I ordered all glass objects. A dozen flip top bottles and a large glass jug. It came so well packed that there wasn't a single breakage.
The only reason I haven't given 5 stars is the delivery itself. Kitchen Warehouse used Border Express. Surprisingly the parcel arrived in WA in 1 business day. And then stayed in their warehouse. After 3 days I rang and the parcel was delivered the same day. But I shouldn't have to ring the courier company to do their job.
Kitchen Warehouse, your choice of courier company directly impacts my experience with you.
This crockery set is an excellent everyday set and is quite stylish. I just wish the bowls were a tad bit bigger. The colour and quality are just as described on the website.
The reviewer stated that an incentive was offered for this review
Cheese making equipment
I was so excited to get my cheese making accessories and cultures. I have started making cheese after a few years off and oh new saucepans. I have a wish list for my next purchase. Fabulous!
Disappointed the initial $15 promo only applies to fully marked up products.
The Welcome15 Promo is not worth the effort, doesn't disclose it can't be used on anything with a slight discount until you're at the checkout.
Deceptive marketing behavior like this leaves a bad taste.
Only redeeming feature was the free postage.
- NSW, Penrith
Horrible customer service from assistant manager Jody!
Shopped online a couple of times and been in store and bought things and always had a good experience until today.
We bought a mechanical ice cream scoop only two days ago, washed it and then went to use it and it broke straight away.
We went in just to swap it over and the assistant manager [name removed] made us feel awful! We were nice and just said we wanted to swap it and in a very rude tone she said “ warranty normally doesn’t cover this, you didn’t follow the instructions”
It’s an ice cream scoop! My parents have had a similar one for ...
Love being ignored
bought the Staub pumpkin black cocotte and after first use the handle discoloured badly , the colour coming off in my hand. Emailed customer service and they were going to contact Staub regarding warranty. Waited a few weeks and after no response I emailed again asking what is happening , Got a rely saying they would contact Staub again as they had not been able to get in touch with them. Waited another few weeks so I emailed again and they said they would do me the favour of a refund as the Black pumpkin is now not produced anymore. Emaile...d back that i did not want a refund I just wanted a new handle which is the same colour on any of the pumpkin cocotte. Six months later still no handle or response. Not happy I really want to keep the black one i just wanted a new handle for it.
Great shopping Experience
My order was shipped and received promptly after ordering. The prices were the best I could find both in physical shops and online. The products have been excellent. I will definitely use again in the future.
This is the first fryer I’ve owned, it’s quite big when set up. I’ve used it twice and it’s given chicken and chips the best crunch ever! It holds enough to feed a family of four. I like that it pulls apart for cleaning. It didn’t spit oil everywhere, you can fry with the lid on. Definitely a good buy.
Great store and super handy location
Good service. Great store. Lots of products to look at and excellent price when sales are on.
Excellent location and parking. Not too busy. Staff were helpful when I needed to return and product.
It is a haven for home cooks
It is a great store with great products. I purchased a Westinghouse slow cooker as my first -purchase on their first day of opening had a very pleasant experience. And keep visiting.
The reviewer stated that an incentive was offered for this review
Questions & Answers
I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.
Thank you for getting in touch. Kindly send us an email to firstname.lastname@example.org or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.
I am interested on precision kitchen scales with bluetooth
Thank you for getting in touch. You can send us email to email@example.com or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.
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