As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Reviewer Photos & Videos
Good range, great prices
Recently purchased a number of items online and opted to Click and Collect from a Victorian store. Great items and prices, but the attitude of the staff upon arriving to collect left a bit to be desired. I was ignored for a while at the front counter, then it seemed an effort to fulfil my order collection. Shame as all my previous interactions with that store have been great. Maybe she was just having a bad day.
I have bought online from Kitchen Warehouse a number of times now. goods come quickly and are packaged well. The goods I ordered and received were the original manufacturer and not some cheap generic copy . I will continue to buy from Kitchen Warehouse.
First Sauerkraut effort Kilner Fermentation Set
I have just made my first batch, it seemed easy to use and clean. not sure how it will turn out but I have nothing to compare it to.
They are cute and useful. My son loves using them for dip and biscuits. I bought some for a friend as well who also loves them and uses them for her grandchildren's lunches.
Where Is It?
If I had known online orders (well at least mine) came from WA, I would ordered elsewhere. Still sitting at original deposit point. By now i would have my items if I had purchased at any other kitchen store. Which I will be doing in future.
To save kitchen warehouse the trouble of a reply, I will use their stock standard reply, to any problems on here:
Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.
Good choice and prices but a bit unethical
I bought an item on a hot deal, which therefore did not qualify for the $15 off sign-up coupon. Fair enough, it is mentioned in the email. I went to add a toaster but given that appliances do not qualify decided to go somewhere local to get our preferred colour. Thought I'd make the most of the coupon and ended up at nearly $300 and it would not apply. What was annoying is that the only reason given was that you need to spend over $75 to apply the coupon... Wasted time signing up and filling my cart - I ended up finding some items cheaper on an...other website and spent over $75 there anyway! I am guessing it needs to be a total of $75 of absolutely not discounted items, which is not mentioned - the other items were not excluded from the offer. A bit of a shame as it did not give me a great first experience, will stick to the website I usually use where everything is clear and straight forward. Hope everything else will go fine with the order!
Safe, clear and seals well
These storage containers are an important aspect to my pantry organisation. The variety of sizes makes them extremely useful. Being BPA free ensures safer storage and the air tight function promotes freshness. Very pleased with this purchase.
- Online Store
The enamelware looks vintage and can be used in dishwasher. Love the different colours and the "texture" of the enamelware. Great for picnics too.
- Online Store
Good store but pricey
A great store with a huge selection. Im giving it 4 stars because it deserves that...
However , l lot of the products are plastic made , same manufacturer and pricey. I have bought many items , yet I choose to be be a bit more aware of what costs what. So this store is great for all the small things your looking for... I dont mind those being a bit over the price edge..
I get cheaper prices fron DFO stores, althought they don't stock the range that KW does, so to be fair, I cant compare that evenly.
A lot of the useful kitchen gadgets ...come with a heavy price tag compared to DFO or other stores. I dont see the value, so I don't buy it. $23 for an ice cream scoop I bought today , seems OTT... I bought it , as it was the type and style im looking for. So I just wear the price.
Very happy with my purchase: Avanti wrap dispenser-bought 3, but should have bought more as gifts-thank you
Bought 3 Avanti cling wrap dispensers-very happy with purchase-should have bought more as kitchen gifts. Used one for cling and other for Alfoil.
Good customer service
I ordered online 4 sets of containers. I received 7 of them are broken but when I get back to customer service they send me new 7 with bubble wrap as I requested. Really appreciate good customer service
I ordered all glass objects. A dozen flip top bottles and a large glass jug. It came so well packed that there wasn't a single breakage.
The only reason I haven't given 5 stars is the delivery itself. Kitchen Warehouse used Border Express. Surprisingly the parcel arrived in WA in 1 business day. And then stayed in their warehouse. After 3 days I rang and the parcel was delivered the same day. But I shouldn't have to ring the courier company to do their job.
Kitchen Warehouse, your choice of courier company directly impacts my experience with you.
This crockery set is an excellent everyday set and is quite stylish. I just wish the bowls were a tad bit bigger. The colour and quality are just as described on the website.
The reviewer stated that an incentive was offered for this review
Cheese making equipment
I was so excited to get my cheese making accessories and cultures. I have started making cheese after a few years off and oh new saucepans. I have a wish list for my next purchase. Fabulous!
I fell in love with Ecology Speckled duck egg dinner set and ordered, this was my first ever online purchase. Was disappointed that 3 out of 8 bowls were broken. I cannot have them replaced - not in stock - and when I requested a refund for both sets ( happy to return them) was advised that they were refunding only 1 set. I now have a dinner set I probably will never use as I require 8 settings for my family
purchased 30cm cast iron saute pan. it had a very ill fitting lid and does not suit my requirements. i once owned a retail kitchen shop and stocked classica from the first time richard started his business so i was very dissapointed with the quality of this item.
The reviewer stated that an incentive was offered for this review
Great shopping Experience
My order was shipped and received promptly after ordering. The prices were the best I could find both in physical shops and online. The products have been excellent. I will definitely use again in the future.
THEIR DESCRIPTION IS NOT ALWAYS ACCURATE
Bought a IconChef Universal Knife Block Rectangle Black online. The online advertising states in Description, Key Features & Specifications that the product is Made in Japan, which is one of the reasons why I chose this product. Wrong, the box says “Made in PRC” (Made in China). I sent them a Review 2 weeks ago about their mistake and no acknowledgement, not posted on their web site and no change.
This is the first fryer I’ve owned, it’s quite big when set up. I’ve used it twice and it’s given chicken and chips the best crunch ever! It holds enough to feed a family of four. I like that it pulls apart for cleaning. It didn’t spit oil everywhere, you can fry with the lid on. Definitely a good buy.
Great store and super handy location
Good service. Great store. Lots of products to look at and excellent price when sales are on.
Excellent location and parking. Not too busy. Staff were helpful when I needed to return and product.
Questions & Answers
I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.
Thank you for getting in touch. Kindly send us an email to email@example.com or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.
I am interested on precision kitchen scales with bluetooth
Thank you for getting in touch. You can send us email to firstname.lastname@example.org or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.
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