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Kitchen Warehouse
4.7 from 2,154 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (663)
  • Return Claim MadeYes (33) · No (656)
  • Shipping
    4.8 (385)
  • Customer Service
    4.9 (154)
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Excellent

published

Products came really quickly and were in perfect condition. Absolutely love my plates and I am really happy with my experience.

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1 comment
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Excellent friendly service

published

Danni was incredibly helpful and enthusiastic with my exchange. New store looks amazing! Will absolutely be returning here more often!

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Kris Kim

Kris KimGreater Melbourne (Metropolitan), VIC

Our other home and family ground.

published

If there are going to be a second home for just feeling at least, Kitchen Warehouse in Preston is the one. I feel more home and feel always rich when I get there and all the staffs treat us like a family from home like our mum and aunt treating us when we are all living together back in old times.

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Christine S.

Christine S.Illawarra, NSW

Fruit & Veg Refills for Frig

published

I have searched everywhere for these refills for my frig fruit and vegetable drawers. They are the best product for helping to give long life to your fresh food.

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Return Claim MadeNo
1 comment
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Papasita

Papasita

  • 4 reviews
  • 7 likes

Perfect service

published

recently purchase some items and couldn't fault service or customer service .
Products were better than retails shops, will definitely shop again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Frances

FrancesCentral Highlands and Goldfields, VIC

  • 2 reviews

SOOO HAPPY

published

I just received my kitchenAid today. From the point of sale the customer service team were amazing keeping me updated. All communications were excellent right down to today’s delivery. I will continue to shop with you. I’m a very happy customer

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Tamara

TamaraGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Great online customer service

published

Purchased the pestle and mortar from online store. Only used once to grind herbs yet the granite chipped so I called the online store up to discuss replacement/refund. They assisted me in processing the refund promptly without hesitation! I really appreciate their understanding and helpfulness. (Store staff wasn't quite as understanding in this case, even though they were helpful in general). Their other products I've purchased from them have been of great quality!

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Jdub

Jdub

  • 2 reviews

Great in-store service.

published

After wandering around the store for a few aimless minutes on a busy day, an engaging older Lady asked if I needed assistance.
She introduced herself as Maria.
As a newly separated Man not knowing what to buy, I’ll say that she was something of a saviour.
She was friendly, empathetic, and honest about what I should buy just starting out ‘again’.
Thank-you again Maria.
Will be back to buy more items soon.
le creuset all the way.

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Amy M

Amy MPerth, WA

  • 2 reviews

Gorgeous Products and fast delivery!

published

Easy website to navigate, fast delivery and amazing products. Kitchen Warehouse is the best place to shop and highly recommended to everyone.

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1 comment
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David W

David WGreater Melbourne (Inner), VIC

Excellent service and quick response

published

Recently purchased crockery/cutlery/glassware and the assorted items for my house. The service team clarified my order before it was commuted to, and when item arrived broken in transit, replaced it immediately and quickly. The product quality is excellent and commitment to service the same. Expect to see me back soon.

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1 comment
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beno

benoSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Tefal good quality

published

My purchase of tefal frypans was easy and fast.

I would recommend kitchen warehouse on line as my go to store.

My frypans are terrific to use. Non stick means a wipe out is all i need to clean up.

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Evie

EviePerth

  • 13 reviews
  • 1 like

Great Company, excellent customer service

published

I purchase several beautiful items from this store. One of the items arrived damaged. After one call to them and providing photographic evidence, the replacement was sent out promptly. They are a pleasure to deal with and have great customer service Thoroughly recommend them.

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Ursula Huls

Ursula HulsSouth-Eastern Region, NSW

  • 8 reviews

Fantastic

published

I love it so much easier to use told my friends about it the like it to
So thank you for that

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Jill McIntyre

Jill McIntyreMetropolitan Adelaide, SA

Setting up for new house.

published

I've really enjoyed dealing with your company on a few occasions now.
Great website and easy to follow.
The many goods I have purchased have been very true to the photos.
Delivery was quick and I was kept informed through out the process.

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Gfc

Gfc

  • 2 reviews

Kitchen Warehouse delivers once again

published

have used them a number of times and cannot fault their service. Product delivered with a couple of days and has been put to good use. It is everything I expected, have used it a number of times the past weeks and am very happy with it.

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Rossie

RossieBendigo Victoria Australia

  • 2 reviews

Love my new cake tins

published

Product good quality . Website easy to navigate . Delivery was quick . Communication was good. I will use this site again for my kitchen purposes.

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ilovereviews

ilovereviewsMelbourne

  • 4 reviews
  • 2 likes

Good range, great prices

published

Recently purchased a number of items online and opted to Click and Collect from a Victorian store. Great items and prices, but the attitude of the staff upon arriving to collect left a bit to be desired. I was ignored for a while at the front counter, then it seemed an effort to fulfil my order collection. Shame as all my previous interactions with that store have been great. Maybe she was just having a bad day.

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Return Claim MadeNo
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Linda

LindaSydney, NSW

  • 2 reviews

Great product & service

published

Purchased a gorgeous set of plates - best price we could find for the specific set. One plate arrived with a minor chip but Kitchen Warehouse replaced it with no problems. Very happy, will buy from them again.

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PamRuth

PamRuthSouth West, WA

Great Online Shopping Experience

published

I ordered Oxo Good Grips Garlic Press. The price was good and I received the item within a few days so couldn't be happier.

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Peter

PeterVictoria

  • 2 reviews

Excellent Service

published

I have bought online from Kitchen Warehouse a number of times now. goods come quickly and are packaged well. The goods I ordered and received were the original manufacturer and not some cheap generic copy . I will continue to buy from Kitchen Warehouse.

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Peter
Peter

Thank you . I don’t write anything that’s not true . Kitchen Wharehouse deserves to be recognised for their efforts .

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Questions & Answers

Margaret

Margaretasked

Kitchen Warehouse

I am still waiting delivery of my purchase, a Christmas gift for my grandson who loves cooking. You wrote and told me it had been taken to Australia Post on 11th December. When am I likely to receive it please. Very disappointed.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Margaret!

Thank you for getting in touch. Kindly send us an email to customerservice@kitchenwarehouse.com.au or call us on 1800 332 934 from 9-5 Mon-Fri AWST so we can assist you further, please.

Kind regards,
Kitchen Warehouse

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

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