??!
1 photo
Kleenheat

Kleenheat (page 2 of 10)

4.7 from 185 reviews

Reviews

4.7

185 reviews
5
(166)
4
(6)
3
(3)
2
(1)
1
(9)
  • Transparency
    4.7 (147)
  • Customer Service
    4.8 (161)
  • Rates and Fees
    4.6 (146)
Previous
Next
Lyn

LynMandurah

  • 2 reviews

Excellent Customer Service

published

Great Customer Service from Rachel. My request was sorted quickly and efficiently. I used the chat line and found it to be easy to navigate and the response time was very prompt.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for sharing your great feedback with us, Lyn! This is the kind of customer service we aim for :).

Chris

Chris

  • 2 reviews

Review of predicted monthly gas deduction

published

My monthly payment was adjusted up by a substantial amount as a result of a house move and the use of more gas than predicted. Jo and Rachael, responded quickly understood my perspective and adjusted my monthly payment as suggested.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Chris, it's great to hear we could help! This is the type of service we aim for :).

Excellent service of knowledge of Kleenheat staff.

published

Rachael was of great help today and answered all my questions to my satisfaction. She also offered advice. I am happy with Kleenheat customer service and their user-friendly website. Thank you.

Transparency
Customer Service
ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Luci, thanks for sharing your great feedback with us! This is what we love to hear :).

Energy Providers

Find out how Kleenheat compares to other Energy Providers

Know better, choose better.

Compare all
Pamila

PamilaPerth, WA

I appreciate the help I received from Bonnie.

published

I needed to extend my termination of connection notice as my shifting plans affected due to COVID-19 travel bans. They could fix it in minutes. Appreciate their efficiency. Good Luck team.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for your wonderful feedback, Pamila! Glad we could help during these tough times :).

Alisha

AlishaPerth, WA

Amazing help from Bonnie

published

I've just been speaking to Bonnie on the online chat, she was amazing to help with setting up a payment plan, due to me losing work, there was some technical problems which she was letting me know the whole conversation with what was happening, she really made this easy to do! thanks Bonnie !

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the kind words, Alisha :). We're so glad to hear we could help during these tough times! Please let us know if we can ever help with anything else!

Nicole

NicolePerth, WA

  • 2 reviews

10/10 Customer Service

published

Have just switched over to Kleenheat. A big thank you to Bonnie for all her help in answering my questions and working out account comparison. Prompt replys to my messages with accurate, easy to follow information. Outstanding customer service by her. Great work Bonnie you're a real Customer Service Superstar :)

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Welcome to team Kleenheat, Nicole :). Thank so much for your wonderful feedback, this is the kind of service we strive for!

WJB

WJBPerth, WA

Customer Service Par Excellence!

published

Bonnie is on fire - she obviously operates on Kleenheat Gas! Rachel is equally good - I have dealt with both of them recently for account activation and moving queries.
I signed a lease, and just before moving in, the owners sold the house. These 2 ladies were absolutely excellent in understanding the requirements, cancelling the connection, and getting me set up into a new house. Thanks Ladies!

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

We're absolutely loving this feedback, WJB! Thanks for sharing such a great experience with us, we appreciate such valuable feedback :). This is the type of service we aim for.

Wonderful customer service

published

Bonnie helped us over online chat to set up our new reticulated gas account. She was extremely helpful and friendly. Really lovely to deal with and in no time at all it was done!

Excellent service and so easy to arrange. She made this part of our move a breeze!

Thank you so much for helping us, Bonnie.

Customer Service
ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

We're so happy to hear about your excellent experience and thanks for sharing this wonderful feedback with us :). Good luck with the move!

Deidre Watson

Deidre WatsonPerth, WA

Thank you to Bonnie for assisting with linking two accounts together

published

Thank you to Bonnie who was fantastic in walking me through linking two accounts and ensuring I am getting the maximum discounts. Bonnie responded to my questions on "Chat" promptly and efficiently. Fantastic work Bonnie :)

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Deidre, we're loving this feedback! Thanks for taking the time to share your experience with us :).

Energy Providers

Find out how Kleenheat compares to other Energy Providers

Know better, choose better.

Compare all
nick

nickPerth, WA

  • 2 reviews

Quick response

published

I had a query about the new account set up. The online chat worked really well and the assistance came within 10 seconds being online - super quick response from their team.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the great feedback, Nick! We're glad to hear your experience was super quick and we were able to help :).

Eleanor

EleanorPerth, WA

Awesome service

published

Been with Keanheat for years now. They are so easy to be with. I direct debit our bill so I never forget to pay which saves me a fortune in late payment fees just moving house so had to cancel my account. It was as easy as going on line and chatting with Bonnie who was very professional. I’ll definitely use them again and highly recommend.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Eleanor, thank you for sharing this wonderful feedback with us, this is definitely what we love to hear! If we can ever help, please don't hesitate to get in touch :).

M Gh

M GhWestern Australia

Too good to be true

published

Bonnie: I greatly appreciate your service..... thank you so much for such a positive experience. You were so detailed in your responses and put up with so many of my questions!!

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thank so much for the wonderful feedback, M Gh! We're so glad you had such a great experience, this is what we love to hear. We're always happy to help, so ask as many questions as you need :)

Rick U.

Rick U.Perth, WA

Pretty good

published

Never had a problem, the one time I had to contact them they got back to me quick, and on webchat the operator was courteous and efficient and solved my issue quickly and explained clearly the situation and what I needed to do.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Rick, thanks for sharing your wonderful feedback with us. We're so glad to hear it was quick and efficient, we aim to please :).

U.K. Traveller

U.K. TravellerPeel, WA

  • 3 reviews

First class service

published

Messaged with account query. Very pleased with the speed of the reply and chat with lovely operator. Query sorted without straight away. Have been a Kleenheat customer since last year and never had any problem with the service.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for sharing your experience with us, we're glad to hear you haven't experienced any issues so far :).

Alyce M.

Alyce M.Perth, WA

Quick and easy

published

The waiting time to speak to someone via the online chat was less than 30 seconds, and my entire enquiry was completed and updated with 5 minutes. Absolutely recommend this service over calling (especially whilst homeschooling multiple young kids and parenting a toddler with a broken leg!!). Thank you Rachel for your prompt and friendly assistance, you went above and beyond what I requested and it is truly appreciated.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the amazing feedback, Alyce! This is the kind of customer service we strive for :). We hope the leg heals up soon and if we can do anything to help, please don't hesitate to get in touch.

Energy Providers

Find out how Kleenheat compares to other Energy Providers

Know better, choose better.

Compare all
Liz

LizPerth, WA

Best Chat service I've ever used.

published

Online chats mostly ends up a mind numbing, pointless effort, but this was quick efficient and straightforward. Very happy to use it next time. I love being a Kleenheat customer.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Wow, thanks for the great feedback, Liz! We're so glad to hear it's the best chat service, you've ever used :)!

WesternWinner

WesternWinnerHillarys

  • 3 reviews

Good Job Rachel

published

We have been with Kleenheat for a number of years. Rachel on the chat line was very helpful and efficient and her investigation into competitive pricing for us made sure we remained with Kleenheat.

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

This is the kind of service we aim for! Thank you for choosing team Kleenheat :).

Susie H.

Susie H.Western Australia

Exceptional Service & Knowledge

published

Hi, we requested assistance from Kleenheat and they were informative, knowledgeable and prompt. We appreciated their pro-active approach and effective communication to work towards providing solutions and support. Thank you!

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the amazing feedback, Susie! This is the kind of service we aim for :).

Elena

ElenaPerth, WA

Further discount of home gas usage charges

published

Rang Kleenheat requesting a further discount as I received a leaflet from another provider offering 50% discount. We are trying to cut down bills as we are pensioners, and Rachel from Kleenheat online chat was very helpful and efficient. Within 2 minutes of the chat, we received a similar discount on our rate. Any small savings count. We can't be happier. Would highly recommend Kleenheat! Regards

Customer Service
ServicesGas
1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Elena, thanks for sharing your wonderful feedback with us. This is the kind of experience we strive for :).

Yvonne

YvonnePerth, WA

Updating account details

published

I spoke to the lovely Bonnie on the help chat who made the whole process of updating card details and reward cards very easy. Only took 10 minutes to fix my issues. I have always been happy with Kleenheat and will remain a loyal customer because of the great customer service

Transparency
Customer Service
Rates and Fees
ServicesGas
See all answers
1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for sharing your wonderful feedback and experience with us, Yvonne :). This is what we love to hear! If we can help with anything else, please don't hesitate to get in touch.

Page 2 of 10
See all Kleenheat reviews

Questions & Answers

John I.

John I.asked

Are you an all AUS Company business?

1 answer
Kleenheat
Bonnie L.Kleenheat

Hi John, thanks for getting in touch. Kleenheat, born and bred right here in WA, is part of the Australian owned Wesfarmers group of companies. Wesfarmers is a 100-year-old company born from a WA farmer's co-operative and since then has grown into the company we are today, where Kleenheat continues to provide hundreds of thousands of homes and businesses with better value energy across Western Australia and the Northern Territory :). If you'd like more info, feel free to send us a direct message.

Jack L.

Jack L.asked

Have you supply gas for NSW 2007,ULTIMO?

1 answer
Kleenheat
Bonnie L.Kleenheat

Hi Jack! Thanks for reaching out. We currently only supply natural gas to WA, and LPG cylinders to WA and NT.

Gayle Elgin

Gayle Elginasked

Hello, I was just looking at the remarks that people have put on the Origin page which looks to be very very negative and so then I looked at your reviews from customers, exactly the opposite which is lovely. We have been with alinta energy forever, so I thought maybe its time to compare with what you supply to customers. I have an account in front of me so I will just put in the information that is on that account.

Daily Supply Charge. 21.29 cents per day for 92 days
Account Service Fee 6.92 cents per day for 92 days
Residential Gas Usage. First 5.98 Units per day @ 14.70 cents per unit for 92 Days
Fair Go Discount 30%

Have a look what do you think.
thank you Gayle Elgin

1 answer
Kleenheat
Bonnie L.Kleenheat

Thanks for your message, Gayle! Please feel free to reach out to our team here and we'll be happy to help: www.kleenheat.com.au. Alternatively, you can also give us a call on 13 21 80 and we'd be more than happy to help compare for you!

Get an answer from our members and Kleenheat representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.