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I have a few from Kleva. There were two products that were not good. one was Sumo slicer, was cheap and nasty, plastic, not worth looking at. The other, coated fry pans. The coating peeling off without trouble.
Pans are rubbish
I wish I had read the reviews before purchasing. Like others mine are less than 12 months old and all insides and rims peeling away. I Purchased to replace my 30 year old beloved set. My so called scratch resistan, non stick set as they are getting worse by the day. I have contacted Kleva and provided photos etc but have yet to hear back, it's only been a week so hopefully they will honour their warranty.
Fry Pans Not so Kleva
I have purchased a number of products from the Kleva Range. I contacted the Company about their fry pans as the internal coating has started to peel off. I sent them the order number details and explained the problem but as yet waiting for a resolution. This was 3 months ago..maybe the warranty is not what they are indicating on their TV advertising. You get what you pay for But don't expect any after sales service. Will dump the pans as I deem them unsafe to use. Using a gas cooktop..in case this helps other potential customers.
Product quality and service
I ordered the set of knives and the other items as advertised on TV, Was not happy with one item but they soon sent me a replacement. So far the can opener works fine. As long as they are willing to assist customers short comings, I think they are doing a great job. Hope the prices can come down a bit. After all you service the Australian communities.
Terrible customer service
I ordered the Kleeva bbq heat mats online. While updating my billing address I couldn’t seem to update the delivery address & the payment went through. I contacted customer service by email(they only had an email) immediately. It took 4 business days to get a reply, which was ‘it’s been dispatched already, there’s nothing we can do’. (It was dispatched on the day they replied). I asked them to recall it, no reply. I contacted the courier & they said they couldn’t do anything. After contacting fair trade all they would offer is 1/2 price on my next purchase!
Useless products and even worse customer service
Magnetic dusters arrived and regardless on what we tried they had absolutely no magnetic attraction.
Contacted customer care dept and was made to jump through hoops only to be told every excuse in the book until suddenly no reply. Do yourself a favour and save your money.
Saucepans non stick surface peeling off after just over 3 months! ....Now resolved!
Non stick surface is bubbling off and customer service to date has been appalling. Still waiting for a phone call from customer service after an email response offered $30 compensation for a set of pans that were well over $200.
Left them a comment on Instagram that has been deleted and I have been blocked from them online.
Will be interested to see if my review on their website is published! I doubt it.
Will amend my review if the company comes up with a resolution.
KlevaRange sent a new pan that so far has been ok. I will put it down to a faulty item. Review adjusted to 4 stars.
Not happy at all.
Large pan defective flaw on edge which is sharp. Never used yet.
Large fry pan scratched where I store one inside the other indicating Teflon diamond not quality. Never been in a dishwasher due to a wooden handles. Never had a scourer on them. Hence scratches can only be from storing inside each other.
Large knife with offer is blunt.
I ordered a few months ago but started using these items 4 weeks ago.
Was told knife sharpener could be sent at my cost for postage. No replacement offered on pans. Shocking service.
No customer service after giving them the chance to fix!
Still no response from customer service since sending in photos of bubbling non stick pans. Now I have ripped the surface off (easily) to stop my family using them. Next step..consumer affairs!
Ordered a product by mistake, tried to contact to cancel the order but without success. Finally heard back and was told I'd have to refuse delivery or send back at my own expense. When I tried to refuse delivery the courier said that was not possible. Ended up spending $71 to ship the product back, only to have the company pretend that they hadn't received the product (I had proof that they had signed for the product weeks earlier) Absolutely horrendous customer service.
Deceitful and misleading
Ordered a product. Received email from courier stating delivery refused. Delivery address was wrong. Left a number of messages with Kleva. Only after several days and eventually leaving a message I would report transaction as fraudulent did they respond. I cancelled my order, had it confirmed would receive full refund & received email with the full price (product & del) in red and bold. Only received product price. I contacted them again and I received T&Cs. They failed to provide correct address to courier, failed to provide T&C at time of or...der, failed to provide T&C at time of cancellation. Also, subsequent to my contact with Couriers Please and the refused delivery, I received 2 emails from Couriers Please stating delivery had occurred! After both emails I contacted Couriers Please to be verbally advised product was not delivered. Don't waste your time or money.
Hi there I received my kleverrange knife set ref number ..1136420-KR-#KR359556 . It was supposed to come with 3 knives plus 2bonus knives but the stand that you put the knives came broken and the can opener box was all squashed so due to the fact it came damaged please replace or refund money in full..Please call me 0412450558 as to what you are going to do.
By the way my house number is 22 /51not 32/51
Terrible customer service - don’t bother
Horrible company to deal with. I ordered the duster was delivered to the wrong address. Only realised as they asked me to review product which I hadn’t received. They will not resend unless you pay then shipping fees again - what a joke. Needless to say they have lost me as a customer and probably many more. Buyer beware!
beware of refunds
ordered the sumo slicer on a friday and tried to cancel the order on monday morning and sent a email on the weekend ,spoke to a sales man and he said dont accept the package but it was left on my doorstep with out knowing,then i emailed 3 imes and rang 5 times to sort this out, got nowhere $16 to return it at my cost ,still thinking what to do
This is a blunt and useless product - do not get caught
I ordered a Sumo Slicer about 2 months ago.
My order number is : KR_#KR132118This is regarding the sumo slicer I ordered from you about 1 1/2 months ago. After a long delay I received the slicer 2 days ago. I thoroughly disappointed with the performance and the quality of your slicer. The blades are blunt and can be slices only hard items such as carrots with an efforts. I tried to cut capsicum, eggplants and cabbages and they not sliced but smashed as the cutters are not sharpen enough. They have mislead us and all customers by providing misle...
Questions & Answers
Can this range be used on a Induction hot plate or Gas only
Thank you Linda
Cook wear pots and frypans can they be used on a induction hot plate
Thank you Linda
I hope you are well.
I can confirm that we can use these items on a variety of different Induction Hot Plate or Gas Hot Plate. Please see a link to our Kleva Range Diamond Earth Website: https://klevarange.com.au/pages/search-results-page?q=diamond+earth
Thank you, Kleva Range :)
How do I change the heads on my remedial massage gun?
Just be firm with it, hehe
Pull straight out, plug straight in, no twist required
Thank you for reaching out! Please note in order to remove the Massage Gun attachment head you are to just grip the attachment and just pull it out in the away direction and then to place it back in you are just you are to push the chosen attachment head into the Massage Gun where the attachment heads are to be inserted.
Thank you, Kleva Range
Can your casserole pot be put in the oven?
Thank you for reaching out! Please note our Casserole Stew Pot which is in the Diamond Earth Range in unable to go into the oven due to the handles being made out of bakelite.
I have attached a link to the website if you would like to learn further information: https://klevarange.com.au/pages/search-results-page?q=diamond+earth
Thank you, Kleva Range :)
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