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KLM Royal Dutch Airlines

KLM Royal Dutch Airlines

1.8 from 33 reviews

Reviews

1.8

33 reviews
5
(3)
4
(1)
3
(2)
2
(8)
1
(19)
  • Value for Money
    2.3 (4)
  • Transparency
    1.7 (3)
  • Seat Room
    2.3 (3)
  • Food
    3.0 (2)
  • In-Flight Service
    1.3 (3)
  • In-Flight Entertainment
    3.0 (2)
  • Wi-Fi
    1.0 (1)
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Florian a.

Florian a.Sydney, NSW

Never Again

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureBali, Indonesia
DestinationCork, Ireland
ClassEconomy
Booking Through Airline
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slideman

slidemanAU

  • 3 reviews

very ordinary in flight service, flight freezing for 12 hours

published

KLM needs to train their staff to be more caring and learn how to actually look after people with a show of happiness. They need to look at respective Asian airlines and learn a thing or two from them.
The flight I experienced from Amsterdam to Kuala Lumpur was bad in the way it was so cold people were literally freezing! 12 hours of freezing!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAmsterdam, Netherlands
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Third Party
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  • Verified customer

Worst flight of my life!

published
Transparency
Value for Money
Seat Room
In-Flight Service
DestinationAmsterdam Airport Schiphol, Netherlands
Booking Third Party
See all answers
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Subject Verb Object

Subject Verb ObjectGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 10 likes

Woeful. The customer is always to blame, even if KLM systems fault causes the problem.

published
Value for Money
ClassEconomy
Booking Through Airline
1 comment

Just one more edit, now that online check-in has opened, it's not possible to check in online... for unknown reasons... seriously KLM, an utter scumbag airline in every sense. I will never fly with them again.

Blacky

BlackyHanover

  • 3 reviews
  • Verified customer

Impossible to Upgrade and impossible for seat reservation

published
Agnieszka

AgnieszkaSwitzerland

  • Verified customer

KLM hates weddings!

published
  • Verified customer

Don’t do it

published

No online check-in, No connecting boarding passes, oversold flights, poor, robotic customer service.

published
  • Verified customer

Bad flight

published

Bad flight with lots of turbulence more than 1 hour,
The worst the KLM airplane staff ever experienced, after the flight the KLM airplane staff apologized.
KLM support people were waiting at arrival.
Meaning something went very bad during the flight.
Customer care did not make any gesture to make it good again.
An immediate negative responsive to my partial reimbursement of the flight.
Be warned about the bad customer care if you fly KLM.

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Need to vent or complime

Need to vent or complimeKillara

  • 27 reviews
  • 29 likes

Double Trouble with KLM

published
Mel

MelLake Macquarie

Poor Pricing & Luggage Allowances for International Travellers on-flying in Europe

published

Very disappointing Customer Service

published
Diana

DianaMelbourne

bad customer service

published
WEI FANG

WEI FANGShanghai

  • 3 reviews
  • 1 like
  • Verified customer

Worst Airline Company Ever.

published

I was flying from London to Shanghai via Amsterdam, first flight KL1010 from LHR to AMS was good, polite cabin crew, nice small meal and plenty of drinks. But the second flight KL895 was a nightmare, horrible aircraft setting 777-300ER (2-2-2), bad food, not well chilled drinks, cabin crews and keep forgot what I was asking for, so everything I had to ask twice, and before landed in PVG, the morning breakfast was horrible. After landed my luggages supposed be Priority, after all economy passenger's luggages delivered, then I finally got mine, it was took me 45 mins. I will NEVER flying with KLM again, KLM Royal Dutch Crap Airlines. bye!!!

  • Verified customer

Legitimately the worst airline I have ever flown.

published
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  • Verified customer

Terrible customer service better to choose another airline, or walk

published
  • Verified customer

Do not be stupid - do not fly with KLM!

published

Very briefly put - if you have possibility to fly with somebody else go for it. KLM may look cheaper but this is only because the pure fact that you have to pay for checked luggage extra. Today we missed our flight because of delay of first flight. This could definitely happen. But if it happens any civilized air company will make anything it can to somehow make the incident bearable. I was said by the employee of KLM that I get new boarding pass and 2* hotel and this is the great favor she is doing for me. There was absolutely no sign of human approach. For them you only are figures no humans but what can you await of Dutch? So thank you KLM and never more.

Ahmad

AhmadAuburn

  • 4 reviews
  • 3 likes

One the best Airlines

published

KLM dosn't have new and fancy air planes, but still operates very well. I had a return trip from Sydney to EU with KLM. Although KLM didn't operate the whole rout, but still the portion which it did, was the best. Comfortable seats with good space.

gregbee

gregbeeSouth East Queensland, QLD

  • 12 reviews
  • 8 likes

I would never fly with them again.

published

Singapore - Amsterdam - London - Amsterdam - Munich, then Vienna - Amsterdam - London -Singapore in Economy. The onboard service, especially after connecting from Singapore Airlines, was dreadful in comparison. Cabin crew never answered call bells, were abrupt and unsmiling, and the ubiquitous bread rolls were always stale.
when offered a choice of fish or meat, I asked what meat it was, only to be told, "I don't know".

But the plane on the Vienna - Amsterdam flight, in late December, was festooned with Christmas decorations, which was a nice touch.

CptJ

CptJAbu Dhabi

No customer service and horrible treatment of their Platinum Elite

published
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Questions & Answers

Baby girl

Baby girlasked

I'm not sure if anyone one knows but I saw a show showing a klm areoplane fly over the ocean to land, the unique thing is that the flight plane is over a road and the plane goes 10meters above the road to land at the airport.
My partner and I want to visit and see it for ourselves but don't know where this happens, please help?

2 answers
ANGRY RICKY
ANGRY RICKY

it will be Gibraltar for sure the runway goes east to west across the land and they shut the main road to let planes land TRULY CRAZY AIRPORT

Chris Slotomania
Chris Slotomania

Princess Juliana International Airport, Saint Martin.

Jonno

Jonnoasked

Dearklm is it possible to ask for a wheelchair to be available at kl and schiphol? My wife will travel from adelaide (aust.) to amsterdan in two weeks.she has trouble with her hips,and walks with pain!.as i know the distances in kl and schiphol can be very far.and will be a problem.any answere please!!

2 answers
CptJ
CptJ

But of course, KLM can and wants to supply a wheel chair for anyone in need. At Schiphol, the airport in Amsterdam, they even have people movers that are large carts to help. You can request one at the counter when you check in; however, if you feel that will be too close to your departure give KLM reservations a call, and they will set it up (recommended). There may be on line ways; however, their on line coordination with departments is weak and I can't recommend that route.

Blousey
Blousey

Dear Jonno,

You are correct in saying that the distances are a long way in those airports. The KLM webiste has the following .
What kinds of services does KLM offer passengers with a mobility impairment?

KLM offers the following facilities to disabled passengers free of charge:

• Special dietary meals
• Assistance with transport between halls and piers
• Assistance with boarding and disembarking
• Transport of your wheelchair or walker
• Transport of a guide dog for the blind or other certified service animal
• Wheelchair to take you to your seat inside the plane

They may arrange for a wheelchair but quite often put people on a golf cart style carrier that transports them to where they need to go. Just arrange it beforehand. Good luck - hope the trip goes well

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