2Klook Travel

Klook Travel

 Verified🏆 2024 Award
2Klook Travel
4.4

1,883 reviews

PositivevsNegative
88% · 1,659190 · 10%

Reviews

1,883 reviews
1,883 reviews
DavidL
DavidL2 posts
  Fair Incentive

Klook travel website booking

Easy to use website, able to find many activities and attractions Show reply
Sass & M.
Sass & M.Greater Melbourne (Metropolitan), VIC
  Fair Incentive

Easy to book!

Booked our transfers from airport to hotel through klook, website is easy to navigate and informative on options Show reply
John-Paul P.
John-Paul P.Greater Melbourne (Outer), VIC2 posts
  Fair Incentive

User Experience

Easy to use website. No issues and a good wide range of experiences for everyone to look at. Show reply
Peterm
Peterm
 

Easy to use

easy to use and good value - and good instructions on how to redeem Show reply
Transparency
Bianca
BiancaSouth West, WA5 posts
  Fair Incentive

Great booking experience

Super easy to book - quick process and received the confirmation within seconds Show reply
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George
GeorgeSydney, NSW
  Fair Incentive

Review

Everything is good except for in cases when you forget to activate your pass. Then your entire money gets wasted. otherwise, it is very good Show reply
Tony
Tony
  Fair Incentive

Nice app

Nice and easy to use and good discount easy to navigate Show reply
jo7th
jo7thSouth East Queensland, QLD
  Verified

decluttered travel planning

straight forward and clear - one less thing to create a hurdle between us and our holiday! Show reply
Walid S.
Walid S.5 posts
  Verified

BEWARE!! Do not use KLOOK!!

Just made a booking and wanted to make a simple amendment, a simple add-on to my package. You would think that it wouldn't be a big deal as im willing to pay extra for it and the booking is still 8 weeks away. Tried talking to support, had to wait 2 hours!! Just to hear that it's not possible to make changes to the booking. It's not that i want to cancel or so, i just wanted to add stuff. There only solution was to get an Express Pass (which costs an extra 100 per person), which is ridiculous. Tried talking to support but they simply point to the fine print in their terms, completely unwilling to help. You would expect some more service... Will not use Klook again!!
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Anthony A.
Anthony A.Canberra 2600, ACT
  Fair Incentive

Easy Purchase

We used Klook to purchase Disneyland California tickets. The process was quick and easy and the pricing was good. The purchase is flexible and we can cancel anytime up to a year later. Very happy with this process Show reply
Bevan C
Bevan CSouth East Queensland, QLD3 posts
 

Don’t use Klook

Booked a car to hire in New Zealand through Klook and paid $580 for a week, thought (and misled) that this covered all our hire / insurance costs. In arriving at the car hire company (Auto Union) had to pay another $540 to get the appropriate insurance, complained and got nowhere, could have got the same car through competition for less than $500. Don’t use either company, are unprofessional and unethical.
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Susana K
Susana K
 

Good products and services

Klook have so many good products easy to book, the customer service support were very helpful and quick response to my problem. Show reply
Sarah Sinnamon
Sarah Sinnamon2 posts
  Fair Incentive

Best Website!

Best website to book internationally. So easy and secure! Love it! Show reply
Kristen
KristenSydney, NSW3 posts
  Fair Incentive

Excellent

Have bought JR passes and attraction/tour tickets with no issue. Can use promo codes which makes their prices competitive compared to elsewhere. Show reply
Gavin C.
Gavin C.Perth, WA2 posts
  Fair Incentive

So easy to use

Extremely easy to use platform and convenient for travel! We booked our switzerland and bali activities through here, perfect thats its in AUD Show reply
Anne Wendy
Anne Wendy2 posts
  Fair Incentive

Great

Love it - It is very easy to use and functionality is great as well. Show reply
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Victor
VictorGreater Melbourne (Inner), VIC
  Fair Incentive

Easy navigation, even easier checkout!

Booked tickets for Universal Studios Osaka for the 2nd time in a couple years. Easy to navigate and even easier to purchase. Klook’s always reliable for my booking needs when travelling! Show reply
Anamaría R.
Anamaría R.South East Queensland, QLD
  Fair Incentive

Universal Tickets

I wasn't able to buy tickets for Universal Japan on the official website so I decided to try on Klook and it was a fast and easy process Show reply
Jess P
Jess PIllawarra, NSW
 

Big discounts

Best discounted sale I have ever seen, 20% off Disneyland passes!! Show reply
Shad
Shad
  Fair Incentive

Fast and easy service!

Klook is a fast and convenient way of booking Shinkansen travel in Japan. Just booked for my family and it was a seamless and pain-free experience! Show reply
Bree
Bree
  Fair Incentive

Easy process

Easy process to purchase tickets to Disneyland through the website. Show reply
Carrisa Spiteri
Carrisa SpiteriLaunceston, TAS
  Fair Incentive

Great deals on Klook

Heaps of great deals on so many attractions for
our upcoming holiday Show reply
Dharmesh P.
Dharmesh P.
 

Overall it was a good experience to book individual tickets

The attraction booking in Hongkong was very descriptive, easy to read and complete booking. Thank you Klook. Just the attraction pass total was coming out to be more then individual booking of the attractions, i dont know why? Show reply
Jodie S.
Jodie S.South East Queensland, QLD
  Fair Incentive Verified

Shinkansen Tix

Always the best value tickets for international travellers, I bought tickets for my family to get the Shinkansen from Kyoto to Tokyo and it was the best value after reviewing a number of sites. Show reply
lim.mingze
lim.mingzeCanberra 2600, ACT
  Fair Incentive

Easy booking experience

Good booking experience and quick comfirmation. Will date once the trip is over. Show reply
Amir
AmirPerth, WA
  Fair Incentive Verified

East Booking

A++ easy purchase and good refund policy. I would recommend. Show reply
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MaxG
MaxGSydney, NSW
  Fair Incentive

Transfer booked on Klook

Great value and easy to book, I always use Klook to book my airport transfers. Show reply
PaulyR
PaulyRSydney, NSW7 posts
  Fair Incentive

Great value tickets

Great value. The price I got for Disneyland Hong Kong tickets and fast pass was $50 less than buying direct from Disney. Very happy. My credit card wasn't working on the disney website so Klook came to the rescue Show reply
Aqsa S.
Aqsa S.
  Fair Incentive

The booking experience

Easy to use plus providing discounted rate. Highly recommend to everyone! Show reply
Rebecca E.
Rebecca E.
 

Super easy app to use

Super easy to use and helpful that’s its Australian currency. Show reply
Simon
Simon
  Fair Incentive

Great service

Had to cancel because airline changed flight and refund was next day, very impressed Show reply
DLE
DLE
  Fair Incentive

Great experience!

Really love the options provided. Real easy to order the package we needed. Thanks! Show reply
Son Nguyen
Son Nguyen2 posts
  Fair Incentive

Good price

Good price and good service. I’ve been using klook for all my recent travel plans Show reply
VCC
VCCGreater Melbourne (Metropolitan), VIC
  Fair Incentive

Klook App

Very easy to book and good options and discounts available Show reply
Minh Kha N.
Minh Kha N.
  Fair Incentive

good and easy app

good and easy website to book stuff on, really enjoyed it.
hope there was no international fees.. Show reply
Wenjue L.
Wenjue L.Western Australia
  Fair Incentive

good for booking

nice and easy to book activities. glad i was able to select time slots Show reply
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Felipe
Felipe
  Fair Incentive

Skyliner

Purchased skyliner tickets, havent used yet. So far so good Show reply
D Ne
D Ne
  Verified
Klook Travel
Klook Travel   DM   
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Hi D Ne, We are currently investigating this and will reach out to you once we have concluded with our investigations. We have also just responded to your email. Yours truly - Iki P.

Danielle
Danielle
  Fair Incentive

Unsure

First time using Klook, website is a bit confusing and clunky. I guess we'll see. Show reply
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Rhia Anne M.
Rhia Anne M.Greater Melbourne (Inner), VIC
 

NO REFUND AVAILABLE!

NO REFUND AVAILABLE! Please be careful when booking. Very unhelpful customer service does not consider multiple bookings. VERY DISAPPOINTED
Klook Travel
Klook Travel   DM   
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Dear Rhia, Sorry to hear about your experience. We're taking note of this instance and looking to improve our services. Yours truly - Iki P.

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