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Kmart Online Store

Kmart Online Store

1.8 from 458 reviews · View Statistics
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Reviews

  • Product Quality
    2.5 (255)
  • Return Claim MadeYes (42) · No (317)
  • Shipping
    2.0 (225)
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Basia 19
Basia 19Perth, WA

Perfect Shopping Experience

published

Shopping online with KMart online is a breeze,especially if one is looking for a product that is sold out in the local KMart stores. Easy to see online exactly what you are buying/paying for. Delivery is usually very prompt. Updates on status of order,delivery, are very speedy.
Love shopping with KMart.
Barbara (LYNWOOD)

Product Quality
Return Claim MadeNo
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Amberly H.
Amberly H.Greater Melbourne (Inner), VIC
  • 3 reviews

Sent a damaged item + failed to provide a refund.

published

I recently bought 2 items from kmart. Both boxes arrived sopping wet from Australia post and one bookshelf was heavily damaged. It literally looked like a display item or a return from another customer. There were chips all along the separate parts alongside rust stains and other weird imperfections. The item wasnt usable at all.

I sent a complaint to kmart and was told id receive a refund within 5 business days. Of course this didnt happen. I contacted them again and was advised they're experiencing delays with refunds and to wait another 5-7 business days.

I literally feel like i was scammed. And i doubt i will ever see this refund. After this experience i wont trust kmarts online store again.

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Product Quality
Shipping
No Falsehoods
No FalsehoodsSydney, NSW
  • 2 reviews
  • 1 like

No Customer Service from Kmart

published
Shipping
Incentivised Review No
Return Claim MadeNo
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Lack of refund and slow shipping

published

I ordered a few small items and a rug. The small items were over $65 and would have been free delivery. The rug delivery was $36 as it's a big item, which is fair enough. The rug was apparently out of stock so got refunded but the shipping didn't. It's been over 3 weeks and still haven't received anything! So I paid $36 delivery for a few small items that I'm not sure I'm even going to receive. The only reason I ordered online was because the rug was not available in store.

Also to add, I'm not in a remote area!

Product Quality
Shipping

Cant even get back on to the shopping site

published

Online jumps about everywhere trying to put mt email and password... dosent work.. tried to change password. Wont key me see what I'm typing then wont let me fix my password. Only will keep trying cause I want one thing... and no click and collect at narellan... you will lose lots of customers...

Incentivised Review No
zenal4me
zenal4meMetropolitan Adelaide, SA
  • 2 reviews

Worst website ever

published

Sluggish , slow website tried on numerous occasions , will not bother anymore, I have used many others so it's not lack of experience .

Incentivised Review No
Return Claim MadeNo
John
John
  • 12 reviews
  • 5 likes

Website doesn't change

published

Why don't the manager's of all stores change the Description on covid9 restrictions on all kmart websites so people know your closed" it's bloody confusing when it's saying some stores are open some are not but your all closed but says open idiots of management. And to click and collect your been tight [Word Removed] saying it has to be more than $20 or you charge a fee

Product Quality
Shipping
Incentivised Review No
Anna S
Anna S
  • 3 reviews
  • 1 like

Can't redeem coles gift card online...?

published

You know how long it takes to get through a kmart online purchase...so imagine the fun of realising you can't use a gift card in the checkout process. How, during this pandemic, would this be considered good customer service or even smart business?

Incentivised Review No
Return Claim MadeNo
Homeyra B.
Homeyra B.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Frustrating

published
Shipping
Incentivised Review No
Return Claim MadeYes
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Janaya B.
Janaya B.Perth, WA

Without a doubt, one of the worst online shopping experiences out there.

published

For a company making billions a year, you'd think they, at the very least, would make their website decently functional. Not to mention the fact that it is very much a lucky draw when it comes to products, as you'll find out at checkout. They are not willing to ship products from multiple stores to provide the entire order to the customers. And if you try to remove these items from your cart...well, good luck. You may want to spare a couple hours for this part.

Product Quality
Shipping
savvychic
savvychicMELBOURNE
  • 2 reviews

No stock at check out

published
Product Quality
Shipping
smok
smokCentral Queensland, QLD
  • 99 reviews
  • 89 likes

Used to love Kmart. Now $(&+!!

published
Shipping
Incentivised Review No
Rebecca M.
Rebecca M.
  • 4 reviews
  • 5 likes

Items in cart available until you get to checkout

published

So so so frustrating. I can't believe this website problem is still happening?
Maybe it's some kind of marketing strategy they use, get the customer to spend ages filling up their cart with available items and then suddenly mark the only item they really needed as NOT AVAILABLE ONLINE once they're at checkout?
Is this an IT problem or a sneaky strategy to get more sales? Either way, it's bloody frustrating, a massive waste of my time. Surely consumer watchdog should look into this.

Incentivised Review No
Return Claim MadeNo
KingBrew
KingBrew
  • 3 reviews

Fairly poor online service

published
Product Quality
Shipping

Stupidest online ordering system every

published

Kmart doesn't have a warehouse where it packs and dispatches online orders from. They are picked, packed and sent from individual stores. Sometimes an order with multiple items, will come from multiple different stores. So why the hell are things 'SOLD OUT ONLINE' but when I check if they are in store, multiple stores have the item??!! Just ship it like any other product!!
Also, it allows you to add things to your cart for click and collect, claiming that a particular store has it in stock, but once you get to the check out 'Out of stock'... so frustrating!

Incentivised Review No
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Questions & Answers

Wasan A.
Wasan A.asked
Kmart Online Store

Hi, do you have vacuum bags at the stor??

1 answer
Angel
Angel

At my store

Gail Cook
Gail Cookasked
Kmart Online Store

I placed an order for double bed sheets but have not received a confirmation email yet money has been paid but nothing has been confirmed Gail Cook

No answers
Rek
Rekasked
Kmart Online Store

Did not receive my order
This is the mail reference- we've received your Delivery order #64158516.

1 answer
Rek
Rek

Did not receive order
#64158516

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Kmart Online Store

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