Reviewer Photos & Videos
Bad Online Services
FIRST ISSUE: I went to place an order online for delivery. It was mainly back to school stuff - nothing big and bulky at all.
Even though Kmart advertise their delivery at a flat rate of $10, unless its big and bulky items, I noticed my delivery fee was increasing with every item I was adding to my basket.
During checkout, the delivery fee crept from the initial $10, which was fine, to well over $20!!! Now I don't know what Kmart class as "Big and Bulky" but I do not believe that basic school wear would be classed as that.
I ended up...getting a friend to pick up the order in store for me instead as I wasn't going to let Kmart get away with robbing me of my money. SECOND ISSUE: Serious lack of product availability online - too many times I have put items into my shopping basket only to find that during checkout, there is only one or a couple of items available.
Do not use their click and collect service if you don’t have endless time to waste on the phone being passed around from person to person trying to understand what has happened to your order. I received an email stating my order had arrived and was ready for pick up in store.
Thought I’d call the store before going in to make sure the order is there for certain as the email was from their head office and not the actual store. No one in store could track down where the order was. They don’t seem to have an effective system for their click and collect service. Days later i received an email from their courier company asking me where I wanted to my order delivered as it was still in their hands. I’m yet to receive my order!
Kmart took the money, did not deliver the goods then only refunded the delivery charge
I ordered an item with Kmart and the money plus delivery charge was debited from my account. I received a notification say that my order was being processed. After 5 days I went online to try and find out when it would be delivered, only to get a message saying it was out of stock and my money was being refunded.
They only refunded the $10 delivery charge and not the total amount ($79).
I emailed customer service and complained. I have now received a generic impersonal letter saying they were out of stock and money would be refunded.
Kmart has such a great range of home decor that is not only stylish but good quality & great value for money. I’m Never disappointed with my regular online purchases and delivery time is super quick! Featured in my picture is the Kmart tee-pee play tent, koala comforter, table and chair set and the bamboo pot holder.
Able Bodied Customers Only!!
I am truly devastated with my attempt to make some purchases with Kmart online as so many things in my shopping bag all of a sudden after being there on their own, I'd come back to them and then they're 'no longer available online'!!!
I have to use Coles online delivery whether I want to or not because I am physically unable to go into a supermarket and do my own shopping and the same goes for any other shop whether it's Kmart, Target, Big W, Myer, well anywhere because the pain of walking is just too great and the joy of strolling around a st...
My order 39866019 was duly despatched on 30th January with the accompanying text message telling me it was on its way. Tracking shows delivered but it wasn't. Rang Kmart to enquire but all they could tell me was that it was in the hands of the courier. Courier also obviates responsibility. Be wary of Kmart and their inefficient couriers. Beware of Kmart and its poor service recovery. Their Courier is a company called "Couriers Please." Believe me when I tell you there is nothing pleasing about this courier company. I rang them to enquire ...why my order was showing delivered when it wasn't. They had no response. I asked for other options now I had waited in all day for a delivery that didn't show. Nothing could be confirmed as to where is the packages might go and what my responsibility would then be to retrieve it should I not be home when they turned up. Again, no confirmation could be given. Plainly, Kmart has never heard or DHL or Fedex. An important component of the on-line service is the timely and competent delivery, others online merchants do it well - Kmart doesn't!! Once a problem develops their attitude is basically "you are on your own!" Never, ever again, will I give custom to this business, nor their useless courier. I am waiting to see what prevails tomorrow when this order is mean to be delivered - reviews for their courier indicate I may well just get a reminder in my door and no attempt at delivery - even if I am plainly at home.
8 cube unit white cheap & nasty
I tried to put this 8 cube together & the instructions were hopeless. The pictures didn’t match the pieces of wood & the stickers on pieces of wood to identify them had fallen off. This is the first time in 30 years I could put a piece of furniture together. I had to throw it in the bin.
Anko 2200 bagless vacc.
Sure wouldn't buy again - old story ' you get what you pay for'. Very cheap plastic -& I had purchased to complement my stick vacc. This doesn't pick up HALF of what my stick vacc (Electrolux) does. Very poor quality & I'll be giving to nearest Op SHop (& will feel bad even doing that). Never again.....
Click and collect - terrible!
I ordered 15 items through click and collect, website said all items were available at the store. When I received my email to collect my order there were only 3 items in it! It said the rest would be delivered, however I receive an email the next day all would be refunded. Feels like the staff member/s couldn’t be bothered sourcing my items!
Terrible Click and Collect experience
I placed a click and collect order on the Kmart website for collection at their Top Ryde store. On the website, all products were shown as available. When we went to collect the order, two products were not in the package. I was told they would be delivered to my house at no extra cost. This would be ideal if the product was not at the store but the missing two products were on the counter next to my order bag. The man working behind the counter refused to give it to me, telling me I had to wait for it to be delivered. They didn’t even make an effort to help out.
Hopeless login / register
Web says "If you attempt to login with the wrong password 3 times or more, your account will be locked. You will need to contact us to unlock your account."
However, it doesn't allow you to register anyway, and so you try again. Now I'm LOCKED OUT.
It says, Contact your Administrator. What are you talking about? Just let me login!!!! These things are so frustrating when you just want to go in and look at something!
Can't even sign up for an online account. Website says my address is already in use by someone else and then says I need to call a 1800 number. Absolutely unreal. Wake up Kmart! Never seen anything so dumb.
Physical stores are ok, especially if you're on a budget. Lots of cheap Chinese gear. I tend to be selective for that reason and buy brand names from either Big W or Target.
Trampoline Christmas present
Absolute terrible service. I ordered a trampoline for my kids Christmas present on the 4th of December and received an email back to say that tracking details would be sent through within 48hrs. I had to call Kmart online to find out what was happening because I hadn't heard anything and they said there was a "glitch" in the system and that it would be sorted out and was assured that the trampoline would arrive before Christmas. I received an email on the 18th of December stating that there was a problem with my order. So I called them again to...day the 19th only to be told that there was a second glitch and I had to prove once again that I had ordered the trampoline and have now been told that it will not arrive before Christmas. Kmart have offered us no solutions whatsoever or replacements or basically any help at all. I will never order something from here ever again and will be also letting everybody that I know what has happened and advising them also never to order anything through here.
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Questions & Answers
Are Kmart making the 3 in 1 Air Fryer any more please?
Good day I ordered a anko milk frother $30 +postage tracking number K64626644001000930802 there was no Invoice attached can you please issue me a knew one. Regards Petro van Rooyen
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