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Kmart Online Store

Kmart Online Store

2.1 from 87 reviews

Reviews

(17)
(5)
(4)
(8)
(53)
  • Product Quality
    3.0 (49)
  • Return Claim MadeYes (7) · No (65)
  • Shipping
    2.4 (41)

Reviewer Photos & Videos

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Sam79

Sam79South East Queensland, QLD

  • 14 reviews

Bad Online Services

published

Disgusting linen

published

They sell paper thin sheets at expensive prices. Their bedding is disgusting. You could literally rip it. $54 wasted. Refused refund. Will never buy ANYTHING from Kmart again. Online customer service is horrible too. They don't care.

Product Quality
Shipping

Violeta

Violeta

  • 2 reviews

Disappointing

published

Do not use their click and collect service if you don’t have endless time to waste on the phone being passed around from person to person trying to understand what has happened to your order. I received an email stating my order had arrived and was ready for pick up in store.
Thought I’d call the store before going in to make sure the order is there for certain as the email was from their head office and not the actual store. No one in store could track down where the order was. They don’t seem to have an effective system for their click and collect service. Days later i received an email from their courier company asking me where I wanted to my order delivered as it was still in their hands. I’m yet to receive my order!

infosolerevival

infosolerevivalPerth, WA

  • 2 reviews

Kmart took the money, did not deliver the goods then only refunded the delivery charge

published
Shipping
Return Claim MadeNo

Steph

StephCentral West, NSW

Amazing!

published

Kmart has such a great range of home decor that is not only stylish but good quality & great value for money. I’m Never disappointed with my regular online purchases and delivery time is super quick! Featured in my picture is the Kmart tee-pee play tent, koala comforter, table and chair set and the bamboo pot holder.

Product Quality
Shipping
Return Claim MadeNo

MissSassyPants

MissSassyPantsSouth East Queensland, QLD

  • 2 reviews

Able Bodied Customers Only!!

published
Product Quality
Shipping
Return Claim MadeNo

Annette Dowling

Annette DowlingSydney Surrounds, NSW

Extremely unhappy

published

Very disappointed. Just received my large candle delivery from Bass Hill ( big enough order for two boxes) all candles in small box smashed. Only one piece of bubble wrap. Very poor

Return Claim MadeNo

Kathleen D.

Kathleen D.Sydney, NSW

Perfect

published

We ordered a shelves and it was beautiful and we are satisfied of the service and delivery because it was on time and nothing happened to the product. Thumbs up kmart!

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review


Tania

TaniaMetropolitan Adelaide, SA

  • Verified customer

Absolutely disgusted

published

I ordered a dog and cat rubber broom online a week ago. I received it today and it is that flimsy it's broken. Not happy with the quality!!! I was looking forward to getting it.

Product Quality
Shipping
Return Claim MadeNo
CAROLINE

CAROLINE

  • 4 reviews

Never Again!

published

Trish

TrishGreater Melbourne (Outer), VIC

  • 2 reviews

8 cube unit white cheap & nasty

published

I tried to put this 8 cube together & the instructions were hopeless. The pictures didn’t match the pieces of wood & the stickers on pieces of wood to identify them had fallen off. This is the first time in 30 years I could put a piece of furniture together. I had to throw it in the bin.

Product Quality
Shipping
Return Claim MadeNo

jayshay

jayshayMurray Region, NSW

  • 5 reviews

Postage

published

I’m so amazed by the fast postage,I only ordered items yesterday and the order came today (less then 24/24. I usually shop best and less but you are my go to online now. JMS

Product Quality
Return Claim MadeNo

Anko 2200 bagless vacc.

published

Sure wouldn't buy again - old story ' you get what you pay for'. Very cheap plastic -& I had purchased to complement my stick vacc. This doesn't pick up HALF of what my stick vacc (Electrolux) does. Very poor quality & I'll be giving to nearest Op SHop (& will feel bad even doing that). Never again.....

Product Quality
Return Claim MadeNo

Emily M

Emily MSydney Surrounds, NSW

  • 2 reviews

Click and collect - terrible!

published

I ordered 15 items through click and collect, website said all items were available at the store. When I received my email to collect my order there were only 3 items in it! It said the rest would be delivered, however I receive an email the next day all would be refunded. Feels like the staff member/s couldn’t be bothered sourcing my items!


Chesney B.

Chesney B.Sydney, NSW

Terrible Click and Collect experience

published

I placed a click and collect order on the Kmart website for collection at their Top Ryde store. On the website, all products were shown as available. When we went to collect the order, two products were not in the package. I was told they would be delivered to my house at no extra cost. This would be ideal if the product was not at the store but the missing two products were on the counter next to my order bag. The man working behind the counter refused to give it to me, telling me I had to wait for it to be delivered. They didn’t even make an effort to help out.

Return Claim MadeYes
Erin H.

Erin H.Illawarra, NSW

Terrible !!

published

Kmart packed and shipped items 3 days after ordered and sent them to late my kids have nothing at all coming christmas day because i trusted kmart!! so disgusted will never shop there again especially online,,

Product Quality
Return Claim MadeNo

Eily

EilySydney

  • 6 reviews

Hopeless login / register

published

Web says "If you attempt to login with the wrong password 3 times or more, your account will be locked. You will need to contact us to unlock your account."

However, it doesn't allow you to register anyway, and so you try again. Now I'm LOCKED OUT.
It says, Contact your Administrator. What are you talking about? Just let me login!!!! These things are so frustrating when you just want to go in and look at something!

Product Quality
Return Claim MadeNo

Neo

NeoSouth East Queensland, QLD

  • 6 reviews

Idiotic website!

published

Can't even sign up for an online account. Website says my address is already in use by someone else and then says I need to call a 1800 number. Absolutely unreal. Wake up Kmart! Never seen anything so dumb.

Physical stores are ok, especially if you're on a budget. Lots of cheap Chinese gear. I tend to be selective for that reason and buy brand names from either Big W or Target.

Product Quality
Return Claim MadeNo

Thankyou

published

Done online Click and Collect yesterday got everything I wanted for Christmas I got my lights chocolate and all my Christmas presents I just wanted to say thank you to the staff for everything that they've done

Product Quality

Trampoline Christmas present

published
Return Claim MadeNo

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Questions & Answers

John  Langley

John Langleyasked

Are Kmart making the 3 in 1 Air Fryer any more please?

2 answers
Fired Up
Fired Up

Ask them directly as this is a review site

george
george

ask the store


Petro

Petroasked

Good day I ordered a anko milk frother $30 +postage tracking number K64626644001000930802 there was no Invoice attached can you please issue me a knew one. Regards Petro van Rooyen

2 answers
Fired Up
Fired Up

But they don’t reply in this Review site

josh
josh

ask Kmart


Kaz R.

Kaz R.asked

Can I order on line then pick up in any store

1 answer
Fired Up
Fired Up

Do you mean ‘click and collect’?


Get an answer from our members and Kmart representatives

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