Kmart Online Store

So I received part of my order but one item is missing I have spent weeks emailing and every response is different and more silly they keep saying the delivery has been delivered well yes it has but it's missing a item and the best one yet is I can't get a refund but if I go into a store I can return the item for a refund! Like wth I don't have a item to return that's why I asked for a refund it's like no one actually reads the email just sends a stupid response.

I have received 2x orders both faulty and whilst Im getting my money refunded.
On of the orders i have to fully disassemble and pack up myself for pick up.
Honestly wont be ordering from kmart online again.
Their customer resolution team is quick to respond but the overall customer experience is sub par.

Ordered a bookcase online, arrived missing a leg. Advised couldn’t get replacement, would have to return the whole thing. Told could get replacement and they would waive $10 postage, which I initially declined, wanted a full refund. I saw a similar item on website for about same price and emailed to ask for this instead later in the day. I sent the email 3 times with no reply. Just realised I have not received refund after 3+ weeks. Went online to chat room and now advised it will be done in 5-7 days…hopefully. Diabolically bad ‘service’ all round….

I’m still WAITING for my desk that I ordered 2 months ago. It’s half here at my house. I have followed up 3 times - they can’t tell me what is happening. No response. Pretty sad when you’ve been waiting 2 months for your desk to arrive and still nothing from the company. Don’t bother.

After a three and a half week wait, I found out the wardrobes that I ordered had not been delivered but a home gym had been dropped at my door. The customer service has been disgusting since letting them know. No effort has been made to promptly reimburse me or apologise for the mishap or even explain. Every customer service query is answered with basic cold responses that do not answer your questions. Get a better customer service team and treat your customers with some kind of respect.

I purchased a quilt cover set online in March and when I received it I took it from the package to see what it looked like on a bigger scale. I found the material not to be of good quality and the pattern looked quite different to the online photos.
I took to kmart store for refund and was told their policy on returns had changed and if packet was opened there would be no refund.
I looked all around the Manchester area and there are no signs displayed saying if you open package there will be no refund.
I find this to be misleading and dishonest, they should at very least have signs advising of this policy change.. not good enough Kmart!!

I have returned online orders twice to your stores, you have taken back the goods and given me a refund receipt for payment to be via you online teams within 5-10 days.

Both refund have never been received!

This is despite contacting you customer service team via your SMS service and being again advised it would be another 5-10 working days after their manual escalation to the account team for payment.

What's going on KMART?

I have ordered a washing machine 2 weeks ago. But I need to cancel my order in few days ( I need to move my apartment). I called the customer service, I gave my order number and the guy was super nice. He said the Allied Express took the order but they will contact with them and tell to bring the item back. I asked him is that all, do I need to do anything else, he said all good I will get my refund in a few days. So I waited a few days, I haven’t gotten any refund or email from Kmart but a message saying my “ order is on the day”. Delivery guy...

Kmart online is kind of a joke. On us!
Most stuff is always "not available online ",then in Townsville, a major northern city with army base, major university and hospitals etc is "remote delivery "!
They make it separate to your other orders so they can charge this.
Yeah no. But does mean they can smack you with $60 for remote delivery!
Plus refused to return shoddy products because "not in box "
Yeah everyone has storage space for lots of empty boxes!
If the stuff actually works in the first place omg.
That's a huge NO from me and my family.

2 weeks ago Kmart Smithfield QLD advised me to go onto Kmart click and collect to pay for a bike. They said I could pick it up the next day. i went to the store to collect the bike and they made me pay for it a second time!!!! because they said I had ordered the bike with click and collect despite being told to do that with the store. The rep gave me a no and said to phone it. I phoned it but it was not staffed on a weekend. I complained to the manager before I left the store who advised me I wouldn't even need to contact Click and Collect. I w...

I ordered four storage tubs. (I had to bulk up the order with other items to get free shipping, which was annoying, but hey...) The four tubs arrived - with three lids. I asked KMart to please ship the final lid. They refused. If the product is defective, they can either refund me or I can go to a physical store and get an exchange. (Not possible, as no stock in physical stores anywhere near me.) I repeated that the product was fine, just incomplete, and could they ship the final piece. Nope. We have our rules. Tough.

Online stores are first and foremost selling trust. KMart clearly fails badly at this, and on top of this are incapable of shipping products correctly. Don't use them.

I ordered six 11L Smooth and Shiny Medium Clear Plastic Tub in order #103989007 online, however received without lids, to email customer service to send the lids to me but get rejected, the reason the first customer service [Name Removed] provide is "We have looked into your order and your account history and can confirm that we have refund you previously for different orders, therefore in this case item needs to be returned in any Kmart store to be refunded. Just simply print your email confirmation and present the receipt in store for an exch...

No item sent. No help. Emailed questions not addressed. Refund given a month later without including $35 delivery fee so now I have to chase this too.
I have had this happen to me more than once. I can’t trust them. Cheap stuff, if it ever arrives…
Last year Halloween items arrived six weeks AFTER Halloween and we’d ordered it a month before.
Other times things have arrived broken and packed in such a careless way.

Bought a Fathers Day Present online last September (haven’t seen my dad for three years due to COVID), paid extra for postage. He never received it. Contacted Australia Post they said they left it on the doorstep in full view (not a safe place) they said to contact Kmart as it was not ticked to be signed for (which you would expect when you pay extra for postage). Kmart replied said it was not their problem and to contact PayPal and request a refund. PayPal said it was not their problem and contact Kmart again. Dad missed out on a present and I’m $53 out of pocket.
UPDATE : After this review I was contacted by Kmart and given a full refund. Unfortunately I still wouldn’t use online Kmart again because of my experience.

I was charged an extra delivery fee for a product I never received. The delivery fee jumped from $14.00 to $43.25 for 2 items. I only received one item and after contacting both Allied couriers and Kmart was finally given a refund in the undelivered item. However Kmart feel the delivery charge stands and refuse to refund me the additional charge of $29.25 for an item I did not receive. I have sent over 5 emails disputing this and went to the Robina store where the manager was reluctant to even speak with me and then informing me he was unable t...