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Kmart Online Store

Kmart Online Store

1.6 from 666 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (200)
  • Return Claim MadeYes · No (376)
  • Shipping
    1.3 (202)
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DO NOT BUY BOUCLE BED HEAD

published

If I could give this 0 stars, I would. First of all, the material is not boucle it’s see through felt. I have a boucle chair from Kmart, and considering they are ‘supposedly’ made from the same material, they could not be further apart. Secondly, this white felt material is so transparent you can see the blue stuffing underneath even without light. Thirdly, there were rips in the material already. I’m a loyal Kmart furniture buyer, however I now understand why this is an ‘online exclusive’

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
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Adam C.
Adam C.Goldfields, WA

If I could give it 0 I would

published

I tried to order some things I need desperately- local store doesn’t have them. $84 postage charge for $24 items! No click & collect either. There’s no option to pay for the items & get them sent to the store to collect them. Why would I even bother using this service!
The Kalgoorlie store has been shrunk & now has nothing. I miss Target

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
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Pathetic

published

Ordered a rug online got a email the next day to say item was shipped 3 weeks later I call to find out ware is my order as my tracking number won't work just to find out that the item has not even been shipped. Then I get another email to say give them onother 15 days just to update the shipping details delivery not included in this time it was meant to be delivered within 7 days.Poor effort and lying to customers I would not be surprised if all their stores close down and I cancelled the order with no reply from them yet.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
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Terrible customer service

published

Placed and large order for some furniture on 29/12. Took 2 days for an email to say they have received the order online but took money instantly. Then another couple of days to book in delivery and now getting the run around saying that it is 14 business days before the courier gets told to pick it up. So instead of the 3-5 days to deliver my order im now having to wait in limbo. My daughter needs her bed and i will never make the same mistake twice. Ther system says shipped on 04/01/22 so id expect it to have been a week after or at least be notified

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
Disgruntled
Disgruntled

It was your dedicated online team giving me the run around

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Shaz
ShazSouth East Queensland, QLD
  • 18 reviews
  • 7 likes

Can never get anything I need

published

I can't log in it takes ages and multiple tries everytime I shop. I can't order from Kmart at all on my laptop it always says Bad Request though I can order from any other store I like. If I ever get to complete an order there is always at least 1 item not available but when I delete that one then another is not available. Definition of frustration trying to order at Kmart Online

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
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Terrible customer service [Name Removed]

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
katrinadong
katrinadong

Didn’t get manager call yet

Kmart
KmartKmart

Hi there, we're so sorry to hear about your experience. We've responded to your Facebook PM regarding this.

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James0ns
James0nsDarling Downs, QLD
  • 2 reviews

Worst experience ever!

published

Ordered 5 of the same item back in mid Nov. only received 4 of the items mid Dec and due to Christmas period, thought I’d give them more time due to delays etc. in post. It took them 2 1/2 weeks before my item was even sent. Called up Kmart today after getting the run around by 3 different freight company’s involved in the delivery of said items because it seems the 5th has been lost and they were very unhelpful and refused to give a refund. So now I’m down $120. Not happy and will not be shopping there again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
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Alfred
AlfredAU
  • 14 reviews
  • 7 likes

Very unprofessional!

published

I purchased various products from Kmart online. After some time I received an email saying my items are ready for pickup. Couple of days later and when I was arranging for pickup, I received a text message saying the pickup is cancelled since they are out of stock!

Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmart
Alfred
Alfred

Ok.

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Marilu
MariluSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Online store not recommended

published

Ordered 4 set of dinner plates. On the delivery day the parcels were poorly wrapped, the boxes broken, and also broken were some of the plates. A no no experience to never repeat.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Komal Ali
Komal AliGreater Melbourne (Outer), VIC

Highly Disappointed with their last minute order cancellations- The Grinch Kmart

published

I ordered a double bed metal frame on 27 November 2021 for my senior neighbours as they didn’t know how to order online exclusive products through Kmart website. The senior paid me in cash and I told then that it will be delivered within 7 days of placing an order as informed by Kmart. Kmart refused me its delivery on 21 december 2021 stating that they have runnout of stock and would either cancel refund me back or put me on next 60 days wait. Is it even fair on customers? It was meant to be their grand daughter christmas gift and they just refused to deliver it. That too after calling and chasing them for two weeks. Pathetic service and inconsiderate . A grinch Kmart who have stolen somebody’s christmas.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Very very very bad customer service

published

Bought an item and didn’t post it to me i kept calling them every day for a full month i spoke to nearly all staff no one even knew what to do. After waiting for a month they didn’t even post and didn’t even say that they don’t have it i even spoke to one of their managers and didn’t even know what to do. If there is a half of star I won’t give them. Shame

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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If I could rate 0 stars I would - I will never buy in store at kmart or online again after this terrible experience

published

DO NOT ORDER FROM KMART
Customer service was horrible and I asked for a refund as the product was more than 2 weeks late even after them saying delivery "at worst" would be 14 days. The customer service team kept replying to my emails saying it has been shipped and referring me to the tracking number - this is all they would say over and over again. The tracking number they gave me said the parcel had gone to NSW from WA and I live in WA? No explanation was offered or any detail provided as to where my parcel is or how long it would be or how to get a refund. I am still waiting for my parcel. Disgusting !!!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Disappointed

published

Ordered a Christmas tree. It never came but decorations did. Tree got refunded. We now can’t find somewhere to buy a tree so won’t be having one this year. My kids are devastated

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Unbelievable

published

The click and collect can't get any worse. Once again I turn up and staff said my order doesn't exist even though I had a text message and order number and he just kept asking me if I'm sure it's their store and then he said sorry and left me! So I don't know what to do about goods I paid for, told to collect and then it doesn't exist !

Incentivised Review No
Return Claim MadeNo
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Erskineite
Erskineite
  • 2 reviews
  • 3 likes

Online shopping - I don't think it exists

published
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Shawn
Shawnasked
Kmart Online Store

Why do Kmart and target only have a limited number of 6-7 xl in shirts I'm not a huge man but I need mainly for length I find it very difficult to find shirts that fit I buy a size 5 one wash they don't fit anymore aNd that's in cold water lift your game

No answers
Lucius C.
Lucius C.asked
Kmart Online Store

how do i get on to your online shop

No answers
Ell S.
Ell S.asked
Kmart Online Store

looking for silver table runnerruseable table runner2mx33cm

No answers
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