Kmart Online Store (page 2 of 10)

Since last weekend can't log on or create a new account nor do a forgotten your email request.

Contacted KMart and was told it would take 12 hours to reset, but still not reset.

I ended up placing an online order to collect as a GUEST only to discover that the two main things I was ordering were actually not in stock even though my order went through and was charged.

Kmart - make sure your inventory is up to date or something.

Also, make sure KMarts are all stocked as I am sick and tired of having to go to KMarts that aren't local!!!

I ordered the 8kg washing machine on the 21st Feb unfortunately it was damaged from the flood at Allied Depot so Kmart gave a full refund which was great. I ordered the 2nd 8kg washing machine on the 5th March which was shipped on the 7th and it went downhill from there. Long story short I was ringing almost daily for follow ups after the time past and was told umpteen times it was escalated and someone would contact you. They did however refund my shipping. I sent an email nothing. Every time i was told wait a few more days nothing happened. O...

I ordered on the 6th of March. Received email 3 days later my goods were shipped, well that was nearly a month ago and I have Still have no goods. I have been getting the run around every time I ring, I’ve lost count of how many times I have tried to get a straight answer from someone in their customer service, I’ve asked to speak to a supervisor, you can’t? it’s a blatant joke this place, they take your money and then say courier delays, then I contacted courier they haven’t even been requested to pick up my goods Different stories...

I ordered a cabinet on 26/02 that was listed online only. Purchased it with delivery and it said 3-4 days is expected delivery. i got a tracking number after 3 days. after a week i contacted Kmart and they said it'd be about 2weeks due to courier delays. after another 2 weeks same story. and then someone said they'd arrange a replacement as the original was lost in transit. after a while, someone said no replacement was sent therefore a credit will be arranged. still waiting

Still waiting for my order 2 months later, after 5th phone call the operator said "you won't be getting your order, KMART has a policy to just string customer's along in the hope they can fulfill the order eventually. Kmart has by far the worse shipping ever and even their employee's know, basically don't order online they have zero respect or care for customer's.

I love kmart, prices and quality is awesome but kmarts care for the environment is not ok. Tiny little items are delivered in a huge box. It's damaging to our planet. I think that some adjustments need to be made. This has been happening for yrs now and with our planet in danger it needs to be amended asap

I ordered 2 items online, 1 I had received within 2 days of purchase it's now 10 days and the other item has still not been shipped, I called online customer service and got nothing but attitude from the guy and zero answer as to what is happening with the rest of my order

Purchased a 4 level racking from them on the 5th of March. It has been 3 weeks with no change on when the item will be picked up. Terrible courier aswell so major delays or orders not even being conducted.

DO NOT WASTE YOU TIME ONLINE, only buy in store as these guys will take the money and forget about your order.

Every time I purchase something online, they are quick to take the money. After waiting a few days Kmarts states that the item you order is out of stock and you will receive a refund in 5 to 10 days. The issue is the refund never comes, then they say to check your bank account, then everything is the banks' fault!!! This is fraud if you have a million people ordering the same item or any item say for example for $30 and no one receives a refund or the goods, then Kmart has just made $30 million dollars for nothing, and we the people are out of pocket. Kmart needs to be more accountable. I am over the scamming!!!

I purchased around $150 of these jars online and In store and the seals DO NOT stop moths and bugs getting in like others jars! Not only wasted money on the product but all of the contents I purchased to put in them!!

Do Kmart ever update this site ,everything is allways out of stock online , disappointed ,waste of time trying to purchase

Let me preface my review by asking a rhetorical question.. isn't the point of being in business to a) make money & b) offer great customer service? Well Kmart offers neither. I spent four hours between 1am & 5am this morning compiling a very large order. I noticed items would be accepted into my cart & then 20 minutes later it would say "unavailable online". I would go back & ALL sizes would be available.. again, the cart would accept it, but then later it would say unavailable again. I kept having to go back & look for substitutes like it...

Cancelled my order with no explanation nor no communication
Will never order online ever again I’ve had no success not wasting my time or energy of money

It's now the second time I order a product that shows online as available for click & collect, to be charged for the item but receive no confirmation. Then to find out after contacting customer service the product is not in stock. I understand this can happen, but reading comments here and having hands-on experience twice in a row tells me something is very wrong with their online concept.

I placed an online order and opted for click and collect. I got my order number after paying, but never recieved the email. I spent about an hour choosing the items. I ordered an hour before 12pm, so that I could collect by 4pm. I ended up contacting Kmart via their website webchat. The conversation went for an hour because they are speaking to other ppl at the same time. At the end I was told that my order hadnt gone through, that I need to check my internet banking. Fine, if thats what happened. Poor service, but whatever. So i asked if they ...

I placed an order on the 20/1/22 and still to this date 1/3 no one online from customer service has any idea where my order is or when it’ll arrive. I have tried contacting every week to find out what is happening to get the same response that they will contact the delivery company and get back to me. Never do they get back to me. I have no choice but to go to fair trading now because I’ve paid for goods that I have not received with no idea where they are or when they will arrive. Absolutely ridiculous

When ordered for a click and collect. I was advised my product was not available at the Blacktown store. I then I went to location and I found the product in store. It's run by teenagers.

Been over 5 months since I ordered ( 6 September 2021) a cube storage bench from Kmart… didn’t stress due to covid and Christmas deliveries… still no product.

No email from them giving me an update until I emailed.

Help me out for the inconvenience? No… I’ve been asked to reorder the product online….

Online customer service offered a refund - but i’m not sure how that will be processed without my details???

Suggested them organising the product to be available for me to pick up at a store close to me. Said that it can’t be done and to re order the product online.
...

Bought an item from Kmart that they only sold online. Today I got an email saying it had been despatched with Allied Express together with a tracking id.
Went to the Allied Express site and they said they didn't have the goods. Kmart says it's fully despatched, Which is telling the lie?
The last image shows a truck next to the word "Shipped"

Ongoing dysfunctional website. Terrible customer service. 4 different error codes in 4 attempts to pay all unresolved. Will shop elsewhere.

My orders have continually been partly fulfilled. I have twins and so when I order two items I want TWO not one. Because I order clearance items I am unable to return and because I only received one item it renders the item useless as I need two!! If I can’t go buy another matching pair of shoes then the pair that is sent is useless, which is the same for any other item of clothing. If it’s out of stock then DONT SELL IT!!! And if part of someone’s order is unavailable then I should have the option to cancel the rest of the order!!

You need the patience of a saint to negotiate this website. Totally not user friendly. STOP trying to corral prospective customers into buying from local stores ESPECIALLY when there is absolutely nothing left to buy online anywhere in the first place.

Order ship on 10th but 11th no email nothing, even back order or delay, a company should email let customer know. Plus they use "courier please", another worst experience I had before, another never ever. All ppl with that horrible shipping experience must be thru "courier please" (NO NO).
Ps. They always reply with sorry this and that, seriously? Aren't you tired of that? But no worry soon no one will order kmart online at this rate.

Shipping company used by Kmart is terrible. Confirmation email received that item has been shipped. 5 days after receiving confirmation the tracking has not updated or scanned into a depot.
Change of transport company is required for better customer satisfaction.

Everyone has been shopping online during the Pandemic. I have been trying to purchase the KMart Coffee Grinder for months now and checked availability before making my Purchase. Today I get a message my Order was cancelled due to stock being unavailable after they checked 3 stores for the item. This is not good and the refund won't be processed back to my Credit Card for up to 5 days. So KMark are not managing their Online Stock which most online sellers seems to able to do. When I tried to make a Complaint via the Cancellation Page no joy as it refused to process the data and yet another waste of my time and my money.