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Log In Issues and Stock Not In Stock!!!
Since last weekend can't log on or create a new account nor do a forgotten your email request.
Contacted KMart and was told it would take 12 hours to reset, but still not reset.
I ended up placing an online order to collect as a GUEST only to discover that the two main things I was ordering were actually not in stock even though my order went through and was charged.
Kmart - make sure your inventory is up to date or something.
Also, make sure KMarts are all stocked as I am sick and tired of having to go to KMarts that aren't local!!!
Absolute crap and poor!
I ordered the 8kg washing machine on the 21st Feb unfortunately it was damaged from the flood at Allied Depot so Kmart gave a full refund which was great. I ordered the 2nd 8kg washing machine on the 5th March which was shipped on the 7th and it went downhill from there. Long story short I was ringing almost daily for follow ups after the time past and was told umpteen times it was escalated and someone would contact you. They did however refund my shipping. I sent an email nothing. Every time i was told wait a few more days nothing happened. O...nly got a phone call back because I rang head office and to be honest that was the only help they did. Lady rang back to tell me it had been scanned in but they couldnt find it. How do you lose an 8kg washing machine? In the end today 4th April i cancelled the damn order and ordered another one through appliances online and it gets delivered tomorrow. I shop a fair bit with kmart but I will never buy another big item like that through online again. So very disappointed. It's a washing machine an essential part of a home especially with kids. It went on so long as everyone I spoke to at the call centre thought it would be a matter of a day or two to get picked up so I just kept waiting
Don’t buy online disgraceful
I ordered on the 6th of March. Received email 3 days later my goods were shipped, well that was nearly a month ago and I have Still have no goods. I have been getting the run around every time I ring, I’ve lost count of how many times I have tried to get a straight answer from someone in their customer service, I’ve asked to speak to a supervisor, you can’t? it’s a blatant joke this place, they take your money and then say courier delays, then I contacted courier they haven’t even been requested to pick up my goods Different stories...from every person I speak to. How does this company get away with this, just not sending your goods. Now going to PayPal for a refund never order items which are online only you will never receive them . I will never purchase from k mart again. I’d rather spend extra and receive my goods. Shame on you k mart you are a disgraceful company.
Don't buy online- you'll never see it or the credit
I ordered a cabinet on 26/02 that was listed online only. Purchased it with delivery and it said 3-4 days is expected delivery. i got a tracking number after 3 days. after a week i contacted Kmart and they said it'd be about 2weeks due to courier delays. after another 2 weeks same story. and then someone said they'd arrange a replacement as the original was lost in transit. after a while, someone said no replacement was sent therefore a credit will be arranged. still waiting
TWO month's still nothing, customer service even said "you won't get your order"
Still waiting for my order 2 months later, after 5th phone call the operator said "you won't be getting your order, KMART has a policy to just string customer's along in the hope they can fulfill the order eventually. Kmart has by far the worse shipping ever and even their employee's know, basically don't order online they have zero respect or care for customer's.
Kmart needs to care for the planet!
I love kmart, prices and quality is awesome but kmarts care for the environment is not ok. Tiny little items are delivered in a huge box. It's damaging to our planet. I think that some adjustments need to be made. This has been happening for yrs now and with our planet in danger it needs to be amended asap
An absolute joke to deal with
I ordered 2 items online, 1 I had received within 2 days of purchase it's now 10 days and the other item has still not been shipped, I called online customer service and got nothing but attitude from the guy and zero answer as to what is happening with the rest of my order
- Kmart Online Store
Purchased a 4 level racking from them on the 5th of March. It has been 3 weeks with no change on when the item will be picked up. Terrible courier aswell so major delays or orders not even being conducted.
DO NOT WASTE YOU TIME ONLINE, only buy in store as these guys will take the money and forget about your order.
Kmart online is a big rip off to customers
Every time I purchase something online, they are quick to take the money. After waiting a few days Kmarts states that the item you order is out of stock and you will receive a refund in 5 to 10 days. The issue is the refund never comes, then they say to check your bank account, then everything is the banks' fault!!! This is fraud if you have a million people ordering the same item or any item say for example for $30 and no one receives a refund or the goods, then Kmart has just made $30 million dollars for nothing, and we the people are out of pocket. Kmart needs to be more accountable. I am over the scamming!!!
- Kmart Online Store
Really Really Badly Made
I purchased around $150 of these jars online and In store and the seals DO NOT stop moths and bugs getting in like others jars! Not only wasted money on the product but all of the contents I purchased to put in them!!
Nothing ever available
Do Kmart ever update this site ,everything is allways out of stock online , disappointed ,waste of time trying to purchase
The worst online experience I have ever had - do not waste your time!
Let me preface my review by asking a rhetorical question.. isn't the point of being in business to a) make money & b) offer great customer service? Well Kmart offers neither. I spent four hours between 1am & 5am this morning compiling a very large order. I noticed items would be accepted into my cart & then 20 minutes later it would say "unavailable online". I would go back & ALL sizes would be available.. again, the cart would accept it, but then later it would say unavailable again. I kept having to go back & look for substitutes like it...suggested; only to go back into the cart to see that red cross again "unavailable online". Why do you offer substitutes to customers for items which claim to be available to purchase but then 10 minutes later it's not? So.. after hours, I finally got a decent amount in my cart. Went to check out using PayPal & the site wouldn't allow me to process it. I tried over & over again.. kept giving me a technical error. So I've logged out of Chrome & gone into Firefox.. opened up my cart & HALF MY ITEMS WERE UNAVAILABLE.. IN LESS THAN FIVE MINUTES! So once again, I had to look for substitutes. Another hour goes by & I check out.. PayPal works this time. Five minutes later I got a refund for one item.. & less than 12 hours later, I was told that most of my order wasn't available & had been cancelled! I rang customer service & spoke to a lady who was rude, barely spoke english & lied about where she was located. I then spoke to a young woman who said she was a manager, but she didn't seem to want to help me at all. She never apologized, she never took notes, she never offered to fix anything.. she just said, "this is the way it is, there's nothing you or I can do about it". Um, isn't that your job? So after asking why they spent less than 12 hours looking for my items before cancelling them, she kept giving me the same robotic response over & over.. "that's just how we do it". She tried to excuse it away by saying that there was ALL THESE PEOPLE online at 3am buying exactly what I wanted in the exact same size & that they were able to steal stuff out of my cart. No.. because the same item would still be available when I went back in & looked.. never showed low stock, never showed unavailable UNTIL THE CART. I asked "why don't you care about what I'm telling you.. that your site interface is awful.. that customers are wasting time ordering stuff that isn't available & you don't seem to care".. to which she finally admitted that MANY, MANY CUSTOMERS have given the exact same complaint & this is the kicker.. Kmart has done nothing to fix any of the issues! I then started laughing because that was exactly what I had been saying.. she then got upset & hung up on me because apparently me saying that she was providing me with "robotic" answers was calling her names (a robot.. lol). The interface to this site is archaic & NOT user friendly. Doing anything takes way too much time & the obvious.. you shouldn't be allowed to pay for items that are showing available but are not.. & you should spend more time trying to source those items from other stores & not just relying on a archaic computer system to cancel things without even trying alternatives. Look, I can accept in the current climate supply chain issues & even delivery issues due to the floods, but a supervisor responding to a frequent customer complaint with "oh well, that's just how it is, I can't do anything about it".. I'm sorry.. that person shouldn't be a supervisor. And this is another thing.. the average australian woman is a size 14-16.. why then do Kmart have racks & racks of size 8 & 10 & only order a few 16 or 18? How many years can customers complain that you don't stock enough larger sizes before you actually.. I don't know.... STOCK LARGER SIZES IN SUFFICIENT QUANTITY? And that includes shoes.. heaps of 6 & 7.. no 10 & 11's! If you have a demand & you are in business to make money, MEET THE DEMAND BY STOCKING MUCH LARGER QUANTITIES OF BIGGER SIZES!!!! Same with underwear & bras! I will never order from Kmart again, because they make ZERO EFFORT to find items.. it's done automatically THROUGH A COMPUTER. Now that IS robotic, is it not?
Consistent worst service
Cancelled my order with no explanation nor no communication
Will never order online ever again I’ve had no success not wasting my time or energy of money
Terrible experience with online ordering
It's now the second time I order a product that shows online as available for click & collect, to be charged for the item but receive no confirmation. Then to find out after contacting customer service the product is not in stock. I understand this can happen, but reading comments here and having hands-on experience twice in a row tells me something is very wrong with their online concept.
If I could give them NO stars I would
I placed an online order and opted for click and collect. I got my order number after paying, but never recieved the email. I spent about an hour choosing the items. I ordered an hour before 12pm, so that I could collect by 4pm. I ended up contacting Kmart via their website webchat. The conversation went for an hour because they are speaking to other ppl at the same time. At the end I was told that my order hadnt gone through, that I need to check my internet banking. Fine, if thats what happened. Poor service, but whatever. So i asked if they ...could please send me a list of what I ordered, and could ensure that I would be able to pick it up after 4pm today. They then said it wasnt possible. That was it. I wasted 2hrs of my life, and they done give a damn.
- Kmart Online Store
Do not waste your time with online only exclusive!
I placed an order on the 20/1/22 and still to this date 1/3 no one online from customer service has any idea where my order is or when it’ll arrive. I have tried contacting every week to find out what is happening to get the same response that they will contact the delivery company and get back to me. Never do they get back to me. I have no choice but to go to fair trading now because I’ve paid for goods that I have not received with no idea where they are or when they will arrive. Absolutely ridiculous
Click and collect
When ordered for a click and collect. I was advised my product was not available at the Blacktown store. I then I went to location and I found the product in store. It's run by teenagers.
- Kmart Online Store
Waiting 5 month for a product to come through…
Been over 5 months since I ordered ( 6 September 2021) a cube storage bench from Kmart… didn’t stress due to covid and Christmas deliveries… still no product.
No email from them giving me an update until I emailed.
Help me out for the inconvenience? No… I’ve been asked to reorder the product online….
Online customer service offered a refund - but i’m not sure how that will be processed without my details???
Suggested them organising the product to be available for me to pick up at a store close to me. Said that it can’t be done and to re order the product online.
- Kmart Online Store
They use the worst freight service to save a few cents
Bought an item from Kmart that they only sold online. Today I got an email saying it had been despatched with Allied Express together with a tracking id.
Went to the Allied Express site and they said they didn't have the goods. Kmart says it's fully despatched, Which is telling the lie?
The last image shows a truck next to the word "Shipped"
Absolutely terrible! Less than 1 star if I could.
Ongoing dysfunctional website. Terrible customer service. 4 different error codes in 4 attempts to pay all unresolved. Will shop elsewhere.
Orders being partly fulfilled making it useless!
My orders have continually been partly fulfilled. I have twins and so when I order two items I want TWO not one. Because I order clearance items I am unable to return and because I only received one item it renders the item useless as I need two!! If I can’t go buy another matching pair of shoes then the pair that is sent is useless, which is the same for any other item of clothing. If it’s out of stock then DONT SELL IT!!! And if part of someone’s order is unavailable then I should have the option to cancel the rest of the order!!
You need the patience of a saint to negotiate this website. Totally not user friendly. STOP trying to corral prospective customers into buying from local stores ESPECIALLY when there is absolutely nothing left to buy online anywhere in the first place.
Never ever shop kmart online again
Order ship on 10th but 11th no email nothing, even back order or delay, a company should email let customer know. Plus they use "courier please", another worst experience I had before, another never ever. All ppl with that horrible shipping experience must be thru "courier please" (NO NO).
Ps. They always reply with sorry this and that, seriously? Aren't you tired of that? But no worry soon no one will order kmart online at this rate.
Terrible delivery timeframe
Shipping company used by Kmart is terrible. Confirmation email received that item has been shipped. 5 days after receiving confirmation the tracking has not updated or scanned into a depot.
Change of transport company is required for better customer satisfaction.
Another Example of Deceptive Trading
Everyone has been shopping online during the Pandemic. I have been trying to purchase the KMart Coffee Grinder for months now and checked availability before making my Purchase. Today I get a message my Order was cancelled due to stock being unavailable after they checked 3 stores for the item. This is not good and the refund won't be processed back to my Credit Card for up to 5 days. So KMark are not managing their Online Stock which most online sellers seems to able to do. When I tried to make a Complaint via the Cancellation Page no joy as it refused to process the data and yet another waste of my time and my money.
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