Kmart Online Store (page 4 of 10)

I am still waiting for the bed head I ordered a few months ago. If you can’t supply give me a refund.

Ordered 26/11/21 and received an email 1/12/21 that the team were working hard to dispatch orders. But I'm amazed that KMart is running their online fulfillment on Google spreadsheets as you can see on this link. Gives me no confidence at all http://bit.ly/KmartOrderCancellation

For some reason K Mart can't supply us with the kettle we ordered on line - even though they took the money for it.... they also don't seem to be able to refund the money we paid for it. Will NEVER buy from them again.

Buy the time you check out no products are available. Waste of time. I’ll be referring g to consumer affairs regarding false advertising specials to attract online shoppers without sufficient stock.

Placed an order on 15.10.21, items came all at separate times a 2 pairs of short still haven't arrived (29.11.21). Emailed complaints with no response. Called 29 11 21 the order was placed at a store on the 11.11.21 and is being processed...
Worst online shop ever

Horrible, I got scammed, won't let me return item, ruined my excitment, I really thought we had a bond kmart

Black Friday sale today. Waited 30 minutes online before the 8am opening. Then got in, put the Nintendo Switch in the basket. Said available. Then let me checkout and pay. Kmart emailed me to say item has been processed. 1 hour later they charged my credit card for the $409 and sent me a receipt. 30 minutes later they say it is processed and ready for tracking. 30 minutes after that I get the email - Your order was cancelled! 30 minutes after that I was told a refund has been organised but may take 5 days to process. I bought the switch at 8:03...

They have no customer service skills. Didn’t address my issue at all and then they thank you for contacting them

The online store is pathetic. I was sent an email requesting me to pick up my items from the store. After few days, I was sent an email saying few of the items was not in stock and they refunded the amount paid only for those items not in stock. Again, I received another email confirming rest of the items are available and I can pick it up from the store. This afternoon, I received another email saying all my items are not in stock and they have refunded the entire amount. This is not only an insult to me but a waste of time. They never gave m...

I would like to state that from this moment forward I will n longer being purchasing from you again. I am disgusted that you have added a vaccinated or non vaccinated question to your click and collect process. My medical status is non of your business and if I choose to click and collect that is my business why. You are a disgusting discriminating company.

Ordered a bed frame on the 5th of November, Received a confirmation email on this same date advising me that the items has been shipped. As with all the reviews I contacted Kmart after a week when the tracking of Allied Express indicated to contact the supplier. Contacted Kmart and as usual they blamed Allied Express saying that they have a 12 to 14 day wait on collection of packages and wanted me to call back within a week. Called them back in a weeks time only to be advised the same Allied Express was to blame, Was asked to ring back at the ...

I ordered 2 flatpack furniture items 1 month ago and paid in full online. The courier company link provided by Kmart online currently still says "no status registered" . The link also indicates that the item has been at Regency Park Depot since the next business day after purchase. I have phoned Kmart online twice. The second phone call was after 14 business days from purchase , hence I was eligible to escalate the query. This escalation review was initiated 7 business days ago. Despite being told it would be reviewed within 72 business hours, ...

I love Kmart made multiple purchases this year, I cancelled my last order as I’d waited almost one month for a bread maker & other things. Their physical stores in my area have no stock (kitchen appliances) that makes me think they can’t get the items therefore they shouldn’t be accepting orders & taking money from people. I know there is a delay with couriers & postal services but these services are not running 3 to 4 weeks behind in delivery because I’ve purchased items from other companies who use these couriers & post services. Kmart refund...

Second time ordering online with Kmart, and the second time they have taken 9 days just to cancel my order because apparently nothing was in stock. I gave the first time a pass because covid hadn’t really taken hold yet and things were chaotic, but there is no excuse anymore. Kmart has had 2 years to get it together throughout this pandemic, but no improvement. Pretty pathetic.

Kmart in-store shopping is fine. Online shopping is appalling. After 2 years of Covid and online ordering, they should have their online service down pat . Ordered products that were online only and showing as in-stock. Next day receive email to say order is confirmed and shipped with tracking number provided (email stated wait 4 days for tracking). Check tracking a week later and shipping company says they haven't received items. Contact support and told they are still confirming order. Leave it another week and contact again to ask for update...

Ordered some items on October 30 .After waiting for 16 days ,now I am getting an email that items are not available. Disgusted and disappointed .If you don't have the items why you took the payment in the first place. terrible store and won't be ordering ever again.

I ordered an item on the 18th of October and was charged and received an order confirmation as well as a shipping confirmation.

The tracking I've been given does not work and to this day, typing into Kmart's delivery provider, Allied Express, there is no record of the shipment whatsoever. The customer service trying to find the item is also hopeless, only offering platitudes and zero resolution or interest to help, only pass the buck onto the logistics company.

Kmart's logistics are a mess and I will never order anything online with them ever again.

I ordered a mattress that was on sale for a great price and within a day it was marked as shipped. Waited 3 days then Rang the freight service allied express who said they have not received anything from Kmart and to wait until Monday. Rang Kmart on Monday and they told me it had not been picked yet and that it would be a further two week delay making it a 4 week process. I asked if I could get the item myself from the distribution centre and that was a no. After reading some articles it seems at an executive level last year Kmart did not want...

I ordered a $130 item from Kmart last October 17 2020, November 11 now, I haven’t received it yet so I tracked on their website it said fully shipped but I haven’t received it yet till now.
I will not going to order from Kmart again.
Update:
12/11/21 Items has arrived today. Cause of delay must be from AuPost, they have had my items since the 21st. I ordered during lockdown, I love Kmart but i rather go to the shop next time even if it’s lockdown just wait to open again.

Do not use this service! I received an email with tracking number stating my order had been SHIPPED. Over a week later the tracking number still wasn’t working so I called the freight company. They said they go each day to collect items from the distribution centre and my item had not yet been given to them.
I contacted Kmart via email and it was insinuated that the freight company was at fault. I then told them I’d contacted the freight company and what they told me. Kmart then responded that my order was still being processed (so not shipped ...

Kmart online is a joke.
It logs you out over & over again.
It is SO SLOW.
The system NEEDS to be updated!
If they did that, then they would get more business.
PLEASE PLEASE UPDATE THE SYSTEM!

It’s very frustrating dealing with Kmart - my item was given a so-called tracking number 2 weeks ago but still has not been picked up by the courier. When I enquired today about why there was such a delay in giving it to the courier I was sent a perky text reply saying “I’ve just checked on your order and it’s either ready for processing or has been processed and waiting for a courier “. Clearly they checked nothing and did nothing. Awful awful awful customer service. They just expect you to wait for months and refuse refunds even though they don’t hold up their end of delivering within 2 weeks. You are left utterly powerless. If you have paid by PayPal you can lodge a claim and get a refund that’s what I will be doing.

it's been 40 days after i placed my order on their website. still haven't received it yet. Their customer service is not helping. They have replied once, and then disappeared for about 2 weeks, and then came back to ask if you still need help. Yes, I still need help as I haven't received it yet. and then the only suggestion is keep waiting. I'm still waiting, though I'm no longer need it. Just DO NOT try.

I placed an order online on 19th October and received acknowledgment of order placed. But since then nothing. When I try to track the order I am told that it is still being processed. 9 days to process? If items are out of stock or unavailable then why not advise customers and give them opportunity to cancel the order and get a refund? I will be contacting my bank today to try to reverse my payment. Kmart should not process payment from customers until they have at least processed and despatched the order. I will be taking this further.

Despite numerous calls, online enquiry, SMSing option, and multiple promises from numerous customer service agents (particularly [Names Removed]) I still don’t know where my online order is. I have been put on hold then hung up on while waiting, put on hold by [Names Removed] as she could hear loud banging at the back of her house, and [Names Removed] who lied about her name and called herself [Names Removed] at the end of the phone call trying to hide her real name. I have been told the delivery window is 5 business days, 7 business days, 7-14...