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I am still waiting for the bed head I ordered a few months ago. If you can’t supply give me a refund.
Obviously not backend shopping systems in place at KMart
Ordered 26/11/21 and received an email 1/12/21 that the team were working hard to dispatch orders. But I'm amazed that KMart is running their online fulfillment on Google spreadsheets as you can see on this link. Gives me no confidence at all http://bit.ly/KmartOrderCancellation
For some reason K Mart can't supply us with the kettle we ordered on line - even though they took the money for it.... they also don't seem to be able to refund the money we paid for it. Will NEVER buy from them again.
Waste of time, false advertising
Buy the time you check out no products are available. Waste of time. I’ll be referring g to consumer affairs regarding false advertising specials to attract online shoppers without sufficient stock.
delivery times is terrible
Placed an order on 15.10.21, items came all at separate times a 2 pairs of short still haven't arrived (29.11.21). Emailed complaints with no response. Called 29 11 21 the order was placed at a store on the 11.11.21 and is being processed...
Worst online shop ever
Not very happy
Horrible, I got scammed, won't let me return item, ruined my excitment, I really thought we had a bond kmart
- Kmart Online Store
Black Friday sales a sham!
Black Friday sale today. Waited 30 minutes online before the 8am opening. Then got in, put the Nintendo Switch in the basket. Said available. Then let me checkout and pay. Kmart emailed me to say item has been processed. 1 hour later they charged my credit card for the $409 and sent me a receipt. 30 minutes later they say it is processed and ready for tracking. 30 minutes after that I get the email - Your order was cancelled! 30 minutes after that I was told a refund has been organised but may take 5 days to process. I bought the switch at 8:03...am! How could they let me buy it, then send all these confirmation emails and then cancel the order due to no supply. Kmart - you should be ashamed. My 10 year old will now miss out on his gift, due to your incompetence. This is nothing but a disappointing sham. Took my money and now I will have to wait to get it back within 5 days. And, I was left to think for a few hours that I had got a gift for my son, finally. Then slap. Do they do this to 1000's of people? Should be investigated and stopped. This is not how one conducts a business. I do not get this poor service with Amazon. I guess that is why they will soon dominate the likes of Kmart. No customers means no buying. Which means no business and so no money. Bye Kmart. No more business from my family. This will be my new talking point too amongst the hundreds of people I know. Must warn other fathers so they too do not get heart broken. Very disappointed! And no one will talk to me from Kmart either, no rainchecks, no options. Just some excuse that they ran out within the 3 minutes of my purchase and no way of knowing when they will get stock again- not cool.
If you want customer service don’t bother trying to contact them - useless
They have no customer service skills. Didn’t address my issue at all and then they thank you for contacting them
Order asked to pick up then cancelled it
The online store is pathetic. I was sent an email requesting me to pick up my items from the store. After few days, I was sent an email saying few of the items was not in stock and they refunded the amount paid only for those items not in stock. Again, I received another email confirming rest of the items are available and I can pick it up from the store. This afternoon, I received another email saying all my items are not in stock and they have refunded the entire amount. This is not only an insult to me but a waste of time. They never gave m...e a reason for this unprofessional attitude, they never tried contacting me, they never sent me an email. They simply said amount refunded. Kmart is a waste of time. In the past, they always took orders but never delivered it. Shame on you, never will I shop at Kmart. Wonder who is the moron CEO
I would like to state that from this moment forward I will n longer being purchasing from you again. I am disgusted that you have added a vaccinated or non vaccinated question to your click and collect process. My medical status is non of your business and if I choose to click and collect that is my business why. You are a disgusting discriminating company.
Ordered a bed frame on the 5th of November, Received a confirmation email on this same date advising me that the items has been shipped. As with all the reviews I contacted Kmart after a week when the tracking of Allied Express indicated to contact the supplier. Contacted Kmart and as usual they blamed Allied Express saying that they have a 12 to 14 day wait on collection of packages and wanted me to call back within a week. Called them back in a weeks time only to be advised the same Allied Express was to blame, Was asked to ring back at the ...end of the week and if no progress this would be escalated to a team leader, So I rang them back today being the end of the week. Nothing as happened. Still Allied express is at fault. This will now be escalated to a team leader who will call me back today. Waited till just after 4pm as I had no call. Operator advised that he will place my item on the priority list so that it will be available for next collection and team leader will definitely call me back today. Requested that order be cancelled. Was advised this cant be done as it needs to go through Allied Express!!! No call at 5.45pm at which time I called Allied Express after reading all the above reviews. You got it, KMART HAS NOT RELEASED THE ORDER TO THEM. Yes, they found it very convenient to blame someone else. Allied Express gave me a contact number for Kmart, so I called them. Operator accuse me of shouting at him. I advised that I was not shouting at him. Said he would put me on hold to check my details. Kept me on hold till 6pm and then cut me off. Tried to call back and could not as it was after office hours. Whay joke you are Kmart lift your game. Buyers beware of their lies.
Poor communication responses/ 1 month after order I still have not received delivery/ a factual and honest review
I ordered 2 flatpack furniture items 1 month ago and paid in full online. The courier company link provided by Kmart online currently still says "no status registered" . The link also indicates that the item has been at Regency Park Depot since the next business day after purchase. I have phoned Kmart online twice. The second phone call was after 14 business days from purchase , hence I was eligible to escalate the query. This escalation review was initiated 7 business days ago. Despite being told it would be reviewed within 72 business hours, ...I have received no communication from Kmart. It is also noted that during my second phone call, the Kmart phoneline representative had also informed me that if I hadn't received any communication and hadn't received the item by the 18th Nov, I would be eligible for a refund as the items would be deemed "Lost in Transit". I guess now I have to initiate further communication and documentation to pursue my refund.
Out of stock
I love Kmart made multiple purchases this year, I cancelled my last order as I’d waited almost one month for a bread maker & other things. Their physical stores in my area have no stock (kitchen appliances) that makes me think they can’t get the items therefore they shouldn’t be accepting orders & taking money from people. I know there is a delay with couriers & postal services but these services are not running 3 to 4 weeks behind in delivery because I’ve purchased items from other companies who use these couriers & post services. Kmart refund...ed me within two days of receiving my request luckily appliances online had a bread maker I wanted. Almost 4 weeks till Christmas if you want something & can purchase elsewhere DO IT without delay because I seriously doubt Kmart will come through with the goods. Edit update- Don’t purchase anything online large items that require delivery by Allied Express they are a nightmare to deal with! I can’t sit around waiting for this delivery I don’t have time to do that I’ll be going through PayPal to get a refund AlliedExpress can return items to Kmart! ;);)
- Kmart Online Store
Second time, never again
Second time ordering online with Kmart, and the second time they have taken 9 days just to cancel my order because apparently nothing was in stock. I gave the first time a pass because covid hadn’t really taken hold yet and things were chaotic, but there is no excuse anymore. Kmart has had 2 years to get it together throughout this pandemic, but no improvement. Pretty pathetic.
Worst online ordering experience
Kmart in-store shopping is fine. Online shopping is appalling. After 2 years of Covid and online ordering, they should have their online service down pat . Ordered products that were online only and showing as in-stock. Next day receive email to say order is confirmed and shipped with tracking number provided (email stated wait 4 days for tracking). Check tracking a week later and shipping company says they haven't received items. Contact support and told they are still confirming order. Leave it another week and contact again to ask for update...as shipping company still state they have not received items. 3 days later still no response from Kmart. Have had nothing but prompt online experience from many other online purchases. Kmart Australia have been by far the worst to deal with. They outright lie, telling you your order is shipped when they haven't even picked it yet, let alone sent it to their shipping partner.
I will never order from this store again
Ordered some items on October 30 .After waiting for 16 days ,now I am getting an email that items are not available. Disgusted and disappointed .If you don't have the items why you took the payment in the first place. terrible store and won't be ordering ever again.
Awful delivery and unhelpful customer service
I ordered an item on the 18th of October and was charged and received an order confirmation as well as a shipping confirmation.
The tracking I've been given does not work and to this day, typing into Kmart's delivery provider, Allied Express, there is no record of the shipment whatsoever. The customer service trying to find the item is also hopeless, only offering platitudes and zero resolution or interest to help, only pass the buck onto the logistics company.
Kmart's logistics are a mess and I will never order anything online with them ever again.
Either drop shipping or just hopeless
I ordered a mattress that was on sale for a great price and within a day it was marked as shipped. Waited 3 days then Rang the freight service allied express who said they have not received anything from Kmart and to wait until Monday. Rang Kmart on Monday and they told me it had not been picked yet and that it would be a further two week delay making it a 4 week process. I asked if I could get the item myself from the distribution centre and that was a no. After reading some articles it seems at an executive level last year Kmart did not want...stock on its inventory and reduce supply. Seems like they have made it a 2021 policy also. “What we know in our business is too much inventory is a difficult problem for us to manage. And it lasts for a long period of time,” said Kmart managing director Ian Bailey. “We made a call when COVID-19 hit, we looked around the world at particularly like-retailers… We could see issues with inventory and too much of it.” The department store thus immediately decided to reduce supply “in anticipation of lower demand” during the pandemic. And while sales did drop off in April, Kmart was unprepared for shoppers coming back in massive numbers in May.
Item said fully shipped but haven’t received it.
I ordered a $130 item from Kmart last October 17 2020, November 11 now, I haven’t received it yet so I tracked on their website it said fully shipped but I haven’t received it yet till now.
I will not going to order from Kmart again.
12/11/21 Items has arrived today. Cause of delay must be from AuPost, they have had my items since the 21st. I ordered during lockdown, I love Kmart but i rather go to the shop next time even if it’s lockdown just wait to open again.
Do not use this service! I received an email with tracking number stating my order had been SHIPPED. Over a week later the tracking number still wasn’t working so I called the freight company. They said they go each day to collect items from the distribution centre and my item had not yet been given to them.
I contacted Kmart via email and it was insinuated that the freight company was at fault. I then told them I’d contacted the freight company and what they told me. Kmart then responded that my order was still being processed (so not shipped ...
I love kmart- but NOT the online option!!
Kmart online is a joke.
It logs you out over & over again.
It is SO SLOW.
The system NEEDS to be updated!
If they did that, then they would get more business.
PLEASE PLEASE UPDATE THE SYSTEM!
Do not order online - you will be waiting weeks and weeks
It’s very frustrating dealing with Kmart - my item was given a so-called tracking number 2 weeks ago but still has not been picked up by the courier. When I enquired today about why there was such a delay in giving it to the courier I was sent a perky text reply saying “I’ve just checked on your order and it’s either ready for processing or has been processed and waiting for a courier “. Clearly they checked nothing and did nothing. Awful awful awful customer service. They just expect you to wait for months and refuse refunds even though they don’t hold up their end of delivering within 2 weeks. You are left utterly powerless. If you have paid by PayPal you can lodge a claim and get a refund that’s what I will be doing.
- Kmart Online Store
Do NOT order online
it's been 40 days after i placed my order on their website. still haven't received it yet. Their customer service is not helping. They have replied once, and then disappeared for about 2 weeks, and then came back to ask if you still need help. Yes, I still need help as I haven't received it yet. and then the only suggestion is keep waiting. I'm still waiting, though I'm no longer need it. Just DO NOT try.
- Kmart Online Store
Very very bad service. No delivery
I placed an order online on 19th October and received acknowledgment of order placed. But since then nothing. When I try to track the order I am told that it is still being processed. 9 days to process? If items are out of stock or unavailable then why not advise customers and give them opportunity to cancel the order and get a refund? I will be contacting my bank today to try to reverse my payment. Kmart should not process payment from customers until they have at least processed and despatched the order. I will be taking this further.
- Kmart Online Store
Worst Online Shopping Experience Ever
Despite numerous calls, online enquiry, SMSing option, and multiple promises from numerous customer service agents (particularly [Names Removed]) I still don’t know where my online order is. I have been put on hold then hung up on while waiting, put on hold by [Names Removed] as she could hear loud banging at the back of her house, and [Names Removed] who lied about her name and called herself [Names Removed] at the end of the phone call trying to hide her real name. I have been told the delivery window is 5 business days, 7 business days, 7-14...business days, 12 days for processing then 7 days for delivery after that. Disgusting that no one can give a definitive professional answer, yet I live in metro Brisbane, no lockdown and the goods are 20 minutes away at the distribution centre. $80 freight fee. The courier does not have my goods despite Kmart advising it was shipped a week ago. Watch out - it seems all customer service on the 1800 number is diverted to NZ. I challenge anyone from Kmart who reads this to stand up and be a hero and find out when I will get the $400 goods that I have paid for.
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