Reviewer Photos & Videos
Never received my package OR refund!!
I ordered several items from Kmart which weren’t at my local store, worth about $70. I received one large box with a only a small pencil case in it which was one of about 5 items I ordered. I ordered 2 large glass jars and some wall shelves amongst other items. I waited so long for my other items and received a notice through my shop app from Aus post saying it was on hold at delivery centre which was 10 mins from where I live. Then later another notice said there was a breakage and was returned to sender. With tracking I could see that it went...to Dubbo (5 hrs in land from where I live). It was marked as delivered and I never heard anything else. I rang Aus post and they said it was Kmarts problem. I rang Kmart and they said it was Aus posts problem. I pushed for a refund and Kmart said they would refund me but never did! It’s now 6 months later…I will never order online again. Such a stuff around and a loss of money and time.
- Kmart Online Store
Bed ordered online .
I have been calling asking to refund a bed that was order online with missing parts since August. Everytime I call the same answer was given that a delivery truck will pick it up.I am still waiting for my refund and the delivery guy haven't pick up the bed it's Jan 2022 will soon be 6 months waiting.
Table arrived damaged - hard to sort exchange
I ordered a timber dining set containing a wooden table and two benches. It has poor workmanship. One of the benches arrived with a slat that had fallen off, which we managed to re-screw together. However the table has wood damage (a chipped corner - with potential for splinters and torn clothes). I have requested a exchange on the table from Kmart customer service and have been told that I will need to take the whole set into a store to return it, and order a new set online. This is NOT convenient as I don't have a car and I ordered the set delivered to my home for a reason! (It's quite bulky.)
The WORST online customer service ever!
Order took over 2 months... to only be told after numerous efforts it was lost. Then things only got worse! I reordered my items, and yet again they were late! So I finally gave up and went elsewhere. Upon eventually receiving my order, I took it back for a refund. It was never processed. After 4 weeks of phone calls, msgs and emails, to this day.. I'm still chasing that refund! They expect you to use the msg service, yet they don't save the communication thread.. So each time you contact them, they don't have any Idea what's going on, leaving ...you with a massive runaround, having to repeat yourself over and over! No phone service or complaints/feedback service either.. No wonder they are so poor with customer service! DON'T BUY FROM KMART.
- Kmart Online Store
The absolute worst
I placed an order on 12 November, expected delivery a few days later, as of today no delivery. I contacted KMart about a week ago and they said give it time. Contacted again today to ask to cancel the order. Their response was that the order was lost in transit - would have been nice to let me know. Customer service is non existent and they use Toll as their delivery partner - no surprise that they are also useless.
- Kmart Online Store
Ordered a few shirts. Ink faded first wash. Pretty much gone second wash. If only stains would come out that easy.
- Kmart Online Store
Inconsiderate and ignorant KMART complaints team
In august 7, 2021 I purchased online
a 10 foot trampoline with enclosure (order number 83369379) which was delivered to me end of the month. I assembled the trampoline on September trusting that KMART will maintain high safety standards for children items.
Within a month one of the poles in the 10 ft trampoline is bent and broken.
Thank God, my kid was not in the trampoline during that time, or else there could have been serious damage. Also the rubber holders holding the net cracked open.
And I have only one eight year old playing inside a 10...
10/12 of my items were cancelled after waiting weeks
My items just kept getting cancelled after i had waited weeks for them to deliver it. Over $85 spent and weeks of time wasted waiting for something that never came
No refund of shipping costs for a product with a manufacturing defect! Refund made after complaint lodged with PayPal
Description: Anko Multi-Weight Gym / Item #42980728
My son, aged 13, purchased a multi-gym from Kmart via my wife at a cost of $199 + $30.26 for shipping, as it was a large and heavy item only only available via on-line purchase.
The item had a manufacturing defect and after contacting Kmart customer service we were advised to returned the defective item in person to our local Kmart store (Cockburn Gateways in Perth), even though it was large and heavy - collection was not offered.
Kmart subsequently refunded $199, but not the original $30.2...6 shipping cost even though the item was defective and Kmart has not responded to our emails about the shipping cost, which we consider should be refunded because the item had a manufacturing defect. Refund made after complaint lodged with PayPal.
Blocking refund requests
I've usually shopped in store and been aware of the low price for zero quality trade-off, however this is the first time I've noticed their sneaky blocking of returns.
Received a defective product so lodged a return request which they advise will be 2-3 days. Two weeks later - no response. I go again to their form and hidden in tiny writing is an implication that they will not accept refunds without photos, but not explicitly stated so they can hope that people just give up without a response. I attempted to upload photos of the issue but all...the file types I tried were not accepted! It says "refer to file type list" with no list anywhere on the page. A very sneaky way of refusing to accept any returns at all. Won't be shopping there again at all - a huge gamble if you get anything resembling the product at all.
Kmart delivery fail
It took 25 days to deliver an item I could have got from my local store if not for Covid. Items were left outside in plain sight when it was about to rain. Unboxed to find glass jars shattered, clothing without any packaging entangled in the glass. Contacted customer support who offered to only refund the glass jars even though clothing was covered in glass. I advise not to buy online from these guys.
- Kmart Online Store
online item damaged NO HELP FOR REPLACEMENT OR REFUND
I purchased 3 bicycles online and a few other items to the amount of around $600, when they were delivered i assembled all 3. I noticed when i took of the 74cm everest bikes out of the box it had a flat front tire. I thought it just needed air so i pumped it up but it turns out the tube was punctured for an unknown reason around the valve. I tried to contact kmart through their phone number, i was left on hold nearly an hour only to speak to someone who couldnt come up with a resolution. I contacted them through their sms service and provided p...hotos, yet every time a different person would respond and had no idea what was going on. I emailed their online service team 3x and still no response. I called again and finally spoke to a lady who said she would talk to her supervisor and call me back within 5 minutes. That was 4 days ago and i heard nothing. As i live in a locked down LGA i am not able to leave to take the bike back to kmart, which shouldnt have to anyway as the first person i spoke to told me they could arrange frieght to have the faulty bike picked up and replace it for me. This did not happen. So i purchased another tube from big w, wasted more money on an item that should be in good condition, only for it to puncture aswell which means the rim must be faulty. Someone through the SMS service told me my inquiry had been sent for a refund, this didnt happen either. Absolutely hopeless online team and supervisors, if there are any. Worst online shopping experience ever. Here i am nearly 4 weeks later after purchasing these bikes, with one sitting there with a busted tire as kmart has not offered to help/replace anything and left it up to me to do it myself. SAVE YOURSELF THE HEADACHE BUY FROM SOMEEWHERE ELSE, the off chance you end up with a dud youre screwed if youre in a covid locked down LGA.
This is the very last time I ever buy anything from Kmart online!
I have been waiting for my $200+ order from Kmart online since the 1st of August , I just waited almost 45 min on the phone only to be hung up on after speaking to him for literally one minute , and I was being really nice! He was an incredibly rude guy! Never again Kmart! Ever!
Disappointing product and inefficient refund service.
Ordered 2 garden chairs from Kmart online as not available in store. On arrival one had the wrong components in the box, so had to be returned and I ordered a replacement. Once I had both chairs I constructed them and found a tiny label stuck to each chair which said that they should not be exposed to either sunlight or moisture, which was disappointing as they were advertised as Coastal Outdoor Chairs. As a result I was unable to use them in the garden as planned, but reluctantly had to keep them undercover out of the sun and rain. Despite t...hat, they started to rust within a month and within two months were rusting badly. I returned them to my local store, was given a receipt which stated that a refund would take 5 business days to go into my bank account.. I have now waited more than 3 months for a refund and are still waiting, during which time I have phoned the online number several times, waiting just under an hour each time before the calls were answered. On every occasion they have asked for all of my personal details, bank account and order reference numbers, all of which are on their system and were given at the start. The last time I rang I was trying to explain the situation in a respectful manner to the staff member who impolitely spoke over me. I asked to speak to a supervisor or manager but the person I spoke to ignored that request. I am a great supporter of Kmart stores and have never had an issue with them but would never purchase from Kmart online again, nor would I recommend them after this disappointing experience.
Bunch of liars
Called at least 8 times to give me my full refund for a pathetic service... the parcel never came on time... no tracking number... parcel lost...came after 20 days... damaged... and was promised to have full refund...now they just refunding 2 items...
Do never ever deal with these bunch of liars...
Questions & Answers
Why do Kmart and target only have a limited number of 6-7 xl in shirts I'm not a huge man but I need mainly for length I find it very difficult to find shirts that fit I buy a size 5 one wash they don't fit anymore aNd that's in cold water lift your game
Get an answer from our members and Kmart representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.