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Kmart Online Store

Kmart Online Store

1.6 from 666 reviews · View Statistics
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Reviews

1.2
62 reviews
  • Product Quality
    1.1 (43)
  • Return Claim MadeYes (60) · No
  • Shipping
    1.2 (35)
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Lauren C.
Lauren C.Sydney, NSW

Never received my package OR refund!!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Kmart
KmartKmart
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Mel
MelSydney, NSW

Bed ordered online .

published

I have been calling asking to refund a bed that was order online with missing parts since August. Everytime I call the same answer was given that a delivery truck will pick it up.I am still waiting for my refund and the delivery guy haven't pick up the bed it's Jan 2022 will soon be 6 months waiting.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Kmart
KmartKmart
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LRO
LRO
  • 2 reviews

Table arrived damaged - hard to sort exchange

published

I ordered a timber dining set containing a wooden table and two benches. It has poor workmanship. One of the benches arrived with a slat that had fallen off, which we managed to re-screw together. However the table has wood damage (a chipped corner - with potential for splinters and torn clothes). I have requested a exchange on the table from Kmart customer service and have been told that I will need to take the whole set into a store to return it, and order a new set online. This is NOT convenient as I don't have a car and I ordered the set delivered to my home for a reason! (It's quite bulky.)

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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JK K.
JK K.Sydney Surrounds, NSW
  • 4 reviews
  • 3 likes

The WORST online customer service ever!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Janice
JaniceGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 10 likes

The absolute worst

published

I placed an order on 12 November, expected delivery a few days later, as of today no delivery. I contacted KMart about a week ago and they said give it time. Contacted again today to ask to cancel the order. Their response was that the order was lost in transit - would have been nice to let me know. Customer service is non existent and they use Toll as their delivery partner - no surprise that they are also useless.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Kmart create.

published

Ordered a few shirts. Ink faded first wash. Pretty much gone second wash. If only stains would come out that easy.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
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Raisul
RaisulHobart
  • 2 reviews
  • 2 likes

Inconsiderate and ignorant KMART complaints team

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Rahul
RahulSydney, NSW

10/12 of my items were cancelled after waiting weeks

published

My items just kept getting cancelled after i had waited weeks for them to deliver it. Over $85 spent and weeks of time wasted waiting for something that never came

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Stephen
StephenPerth, WA

No refund of shipping costs for a product with a manufacturing defect! Refund made after complaint lodged with PayPal

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Madeline
MadelineGreater Melbourne (Inner), VIC

Blocking refund requests

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
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Kmart delivery fail

published

It took 25 days to deliver an item I could have got from my local store if not for Covid. Items were left outside in plain sight when it was about to rain. Unboxed to find glass jars shattered, clothing without any packaging entangled in the glass. Contacted customer support who offered to only refund the glass jars even though clothing was covered in glass. I advise not to buy online from these guys.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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online item damaged NO HELP FOR REPLACEMENT OR REFUND

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Narelle E.
Narelle E.Gippsland, VIC

This is the very last time I ever buy anything from Kmart online!

published

I have been waiting for my $200+ order from Kmart online since the 1st of August , I just waited almost 45 min on the phone only to be hung up on after speaking to him for literally one minute , and I was being really nice! He was an incredibly rude guy! Never again Kmart! Ever!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Disappointing product and inefficient refund service.

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
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Bunch of liars

published

Called at least 8 times to give me my full refund for a pathetic service... the parcel never came on time... no tracking number... parcel lost...came after 20 days... damaged... and was promised to have full refund...now they just refunding 2 items...

LIARS

Do never ever deal with these bunch of liars...

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Shawn
Shawnasked
Kmart Online Store

Why do Kmart and target only have a limited number of 6-7 xl in shirts I'm not a huge man but I need mainly for length I find it very difficult to find shirts that fit I buy a size 5 one wash they don't fit anymore aNd that's in cold water lift your game

No answers
Lucius C.
Lucius C.asked
Kmart Online Store

how do i get on to your online shop

No answers
Ell S.
Ell S.asked
Kmart Online Store

looking for silver table runnerruseable table runner2mx33cm

No answers
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Kmart Online Store

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