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Kmart Online Store

Kmart Online Store (page 2 of 3)

1.6 from 773 reviews · View Statistics
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Listing monitored by Kmart

Pros

Competitive prices

Cons

Customer support can be inefficient
Website can be difficult to use
Slow to process refunds

Reviews

1.2
75 reviews
  • Product Quality
    1.1 (52)
  • Return Claim MadeYes (73) · No
  • Shipping
    1.2 (43)
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Narelle E.
Narelle E.Gippsland, VIC

This is the very last time I ever buy anything from Kmart online!

published

I have been waiting for my $200+ order from Kmart online since the 1st of August , I just waited almost 45 min on the phone only to be hung up on after speaking to him for literally one minute , and I was being really nice! He was an incredibly rude guy! Never again Kmart! Ever!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Disappointing product and inefficient refund service.

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
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viva
viva
  • 2 reviews

Bunch of liars

published

Called at least 8 times to give me my full refund for a pathetic service... the parcel never came on time... no tracking number... parcel lost...came after 20 days... damaged... and was promised to have full refund...now they just refunding 2 items...

LIARS

Do never ever deal with these bunch of liars...

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Yong Da C.
Yong Da C.
  • 2 reviews

This is the most disgusting experience with Kmart online service

published

Kmart customer service is the most disgusting service I have ever had , They are not allowed me to leave negative feedback , but everyone know how disgusting you are ! They don’t have customer service at all , no one care about your needed , if you complain they got their ways to let you shut up . They took my money and cancel my order without giving my money back , called them , SMS them , their solution is a joke and scam , cuz it won’t be happened .

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Gary
Gary
  • 4 reviews

Missing items / faulty items

published

Ordered a number of items online, one item didn't turn up but was charged. Contacted help department 3 times now, no reply. Additional item was cheap and broke first use, submitted request to have it refunded as well. No reply, not looking hopeful. Company just takes your money, doesn't send item and doesn't reply.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Bee B
Bee BGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Beyond dissapointing returns system - Kmart has failed us

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Stephanie
Stephanie Sydney, NSW

Horrible customer services!

published

I ordered 4 items, 2 items i like are out of stock, i wanted to cancel the order cuz I don’t want to pay the $10 shipping fee for other two little items which is not necessary. But They sent my order straight away without asking. It is not the complete order that I want ! they refused to solve the problem. Really disappointed!!

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Jess
Jess
  • 2 reviews

Ordered online as the product was only available online.

published
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Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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T b.
T b.Sydney, NSW

Cheaply made and poor quality

published

The kit comes with allen key and screws. It even had 2 extra screws which was nice. All you need is a screwdriver. However the screws for the latch don't go in all the way so the lid is useless. The front of the bamboo has a crack from one side to the other and someone has attempted to putty it together but only did half the crack? The white material was so cheap, the stitching came undone on one side. Finally, the boards are not made of bamboo - they are a flimsy cheap pieces of board printed to look like bamboo. So this box is only suitable for very light objects like stuffed toys. I was quite upset building this.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
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Lack of refund and slow shipping

published

I ordered a few small items and a rug. The small items were over $65 and would have been free delivery. The rug delivery was $36 as it's a big item, which is fair enough. The rug was apparently out of stock so got refunded but the shipping didn't. It's been over 3 weeks and still haven't received anything! So I paid $36 delivery for a few small items that I'm not sure I'm even going to receive. The only reason I ordered online was because the rug was not available in store.

Also to add, I'm not in a remote area!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Homeyra B.
Homeyra B.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Frustrating

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Sharyn Raffa
Sharyn RaffaGreater Melbourne (Metropolitan), VIC

Still waiting for refund been 15 days

published

I ordered 4 items online and when I went to click n collect they only supplied 1 item so therefore I am waiting for my refund of the 3 items and still NOTHING!! I keep getting computerised email replies saying there’s been a delay in doing refunds and it’s appalling especially during Covid times. Kmart get your act together and supply a decent service and refund your customers right away when processing the orders.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Online Shops

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Jen
JenGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 6 likes

Don't expect a fast refund

published

Purchased items which were smashed on arrival.
Was told I would be refunded within 5 days. Still waiting! How long can it possibly take?
Other stores will refund immediately.
Will not buy again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Satya chaduvu
Satya chaduvuGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Customer service is worst

published

This is the worst of all retail stores. They are making me nuts for a 45dollar refund since couple of months. Online team says their team leader will call you and then no call or email after. I have called them 5 times and you have to explain the officer and hold for 10-15min. Its a pathetic experience and still i didnt receive it.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Charles
CharlesCanberra
  • 6 reviews
  • 11 likes

Incompetent, dangerous and unhelpful

published
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Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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michelle
michelleMount Eliza vic
  • 6 reviews
  • 3 likes

Cant make slippers with correct sizing.

published

Bought a pair of very cheap slippers online and they where not the corect sizing. Better to try in store not to buy online. Previous problems with not in stock items and bad sizing does not make for a credible online store.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Deep
DeepArarat
  • 4 reviews
  • 3 likes

They dishonour warranty claims

published

I purchased a microwave online. It has a one year warranty but failed after 4 months. They've dishonoured the warranty claim using various evading tactics such as lying on the phone and not accepting emails. Integrity and reliability of online vendors is vital for the future of online shopping. It would be irresponsible and remiss of me to let them off the hook, so I'm going to try to fight their dishonesty through Consumer Affairs Vic. They do sell very low priced poor quality goods which may last the warranty but if they fail within warranty no recourse to refund/replacement.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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SSS
SSS
  • 2 reviews

Refund

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
astrogirl
astrogirlGreater Melbourne (Inner), VIC
  • 16 reviews
  • 8 likes

Still waiting on refund

published

I returned a few online orders in store but the refunds never went went back onto my credit card. I followed up with customer service and emailed them a copy of the return receipts and they said they will issue a refund. Weeks past and the refunds had still not appeared on my account. I emailed Kmart again but they ignored me and never responded. I have now had to take this up with my credit card company as a charge back. Kmart is being deceitful. I will stop shopping with them

Incentivised Review No
Return Claim MadeYes
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Adel
AdelMetropolitan Adelaide, SA

Terrible customer service, only apologising without being truly sorry

published
Incentivised Review No
Return Claim MadeYes
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DDP
DDPGreater Melbourne (Inner), VIC
  • 23 reviews
  • 8 likes

No packaging item damaged lego on receiving

published

I've order 2 legos online. One was sent from their online store and the other was from a physical store. The online on was only packed with a satchel and just looking at the box it was damaged pretty badly. While the one from physical store was packed in a box with airbags around it. see how the difference in packaging is.
Kmart Online Shop told me they checked and ensured the packaging is sufficient before sending every item. Oh wow, this is a great way how Kmart is saving money.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Jai Chadderton
Jai Chadderton Mid North Coast, NSW

Worst Online Experience Ever

published

The worst online experience ever. Staff were friendly but as useful as tits on a bull. Customer service line only operates until 6pm. Wouldn’t ever use again. Like asking your grandma to fix your computer. Impossible.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Ronaldo
RonaldoSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Bad very bad service

published

Purchased a Trampoline for my kids birthday and they told it will be there by the birthday and it never arrived.
They have a pathetic service provider in Allied express who do not know what's happening with orders

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Kubra
KubraSydney, NSW

Online shopping is terrible

published

Stop advertising products that aren’t available. I made an online click and collect order because the stores never have stock. They take the money out of your account and then email you saying it’s unavailable. Kmart never has stock which is annoying. This is totally unprofessional

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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MrG
MrG
  • 5 reviews
  • 4 likes

It's 2020 and Kmart can't sort it out

published

Half my order was refunded a week after ordering as it was out of stock. 3 weeks later the other half was refunded as they never bothered to send it. You would think online sales are easy. Pack and ship. But apparently that's too hard for Kmart in 2020.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
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