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This is the very last time I ever buy anything from Kmart online!
I have been waiting for my $200+ order from Kmart online since the 1st of August , I just waited almost 45 min on the phone only to be hung up on after speaking to him for literally one minute , and I was being really nice! He was an incredibly rude guy! Never again Kmart! Ever!
Disappointing product and inefficient refund service.
Ordered 2 garden chairs from Kmart online as not available in store. On arrival one had the wrong components in the box, so had to be returned and I ordered a replacement. Once I had both chairs I constructed them and found a tiny label stuck to each chair which said that they should not be exposed to either sunlight or moisture, which was disappointing as they were advertised as Coastal Outdoor Chairs. As a result I was unable to use them in the garden as planned, but reluctantly had to keep them undercover out of the sun and rain. Despite t...hat, they started to rust within a month and within two months were rusting badly. I returned them to my local store, was given a receipt which stated that a refund would take 5 business days to go into my bank account.. I have now waited more than 3 months for a refund and are still waiting, during which time I have phoned the online number several times, waiting just under an hour each time before the calls were answered. On every occasion they have asked for all of my personal details, bank account and order reference numbers, all of which are on their system and were given at the start. The last time I rang I was trying to explain the situation in a respectful manner to the staff member who impolitely spoke over me. I asked to speak to a supervisor or manager but the person I spoke to ignored that request. I am a great supporter of Kmart stores and have never had an issue with them but would never purchase from Kmart online again, nor would I recommend them after this disappointing experience.
Bunch of liars
Called at least 8 times to give me my full refund for a pathetic service... the parcel never came on time... no tracking number... parcel lost...came after 20 days... damaged... and was promised to have full refund...now they just refunding 2 items...
Do never ever deal with these bunch of liars...
This is the most disgusting experience with Kmart online service
Kmart customer service is the most disgusting service I have ever had , They are not allowed me to leave negative feedback , but everyone know how disgusting you are ! They don’t have customer service at all , no one care about your needed , if you complain they got their ways to let you shut up . They took my money and cancel my order without giving my money back , called them , SMS them , their solution is a joke and scam , cuz it won’t be happened .
Missing items / faulty items
Ordered a number of items online, one item didn't turn up but was charged. Contacted help department 3 times now, no reply. Additional item was cheap and broke first use, submitted request to have it refunded as well. No reply, not looking hopeful. Company just takes your money, doesn't send item and doesn't reply.
Beyond dissapointing returns system - Kmart has failed us
On the 30th of July I was told my refund would take 5 days, it is now day 12. I brought two entertainment units that were to small, I returned them the same night. Friday night the 30th of July I returned them to sanctuary lakes kmart in point cook. The girl said she wasn't sure if it had gone through correctly and called the manager.
7 days later I was still waiting for my refund. 82407115
I have now called twice and also messaging back and forth twice. Each time I am told I will receive my refund in 5 days. I have still not received it since...
Horrible customer services!
I ordered 4 items, 2 items i like are out of stock, i wanted to cancel the order cuz I don’t want to pay the $10 shipping fee for other two little items which is not necessary. But They sent my order straight away without asking. It is not the complete order that I want ! they refused to solve the problem. Really disappointed!!
Ordered online as the product was only available online.
In 1 order they managed to send me containers with no lids, send me a faulty item AND fail to package a glass item correctly and it appearing at my door step shattered. No 'fragile' sticker to notify the courier it's a fragile item either.. and look how they package glass inside?? Wow. A 5L jar with absolutely nothing to protect it. Their customer service is terrible, messaged them at 4pm and they never assisted me. Also sent me a message at 6.01pm and then proceeded to send me an ' out of office ' message haha!! Classic. And then message again...at 6.30pm .. are you out of office or what? Clearly kmart have issues with their customer service and don't give a crap about their customers. I guess you get what you pay for though. Cheap products and cheap service. The photos are proof that they don't treat glassware correctly, I cut my hand from it too. Such a joke.
Cheaply made and poor quality
The kit comes with allen key and screws. It even had 2 extra screws which was nice. All you need is a screwdriver. However the screws for the latch don't go in all the way so the lid is useless. The front of the bamboo has a crack from one side to the other and someone has attempted to putty it together but only did half the crack? The white material was so cheap, the stitching came undone on one side. Finally, the boards are not made of bamboo - they are a flimsy cheap pieces of board printed to look like bamboo. So this box is only suitable for very light objects like stuffed toys. I was quite upset building this.
Lack of refund and slow shipping
I ordered a few small items and a rug. The small items were over $65 and would have been free delivery. The rug delivery was $36 as it's a big item, which is fair enough. The rug was apparently out of stock so got refunded but the shipping didn't. It's been over 3 weeks and still haven't received anything! So I paid $36 delivery for a few small items that I'm not sure I'm even going to receive. The only reason I ordered online was because the rug was not available in store.
Also to add, I'm not in a remote area!
A great shame for Kmart! Kmart does not look after the customers at all! I put an order on 26/ June 2021 and did not receive it on time . I called Kmart customer service, I was told the refund request would be issued and Kmart would contact the courier company “couriers please” not to deliver the parcel. Couple of days later I contacted kmart again and they said it is processing and I would receive it soon, on 9/July when I came from work I saw a notice from the “courier please “ that they tried to deliver the parcel since I was not at home I ...have to rearrange it! I was shocked. I truly doubt if Kmart has communicated with the worst courier “couriers please” or not , but I was still waiting for the refund. Today , I called Kmart and I was told that the refund had been cancelled since the courier is trying to deliver the parcel!. What are you doing Kmart?!?! The courier company (courier please” humiliates the customers by postponing the delivery and it is because of Kmart. They know Kmart does not pay any attention to the customers. It is a shame , after 2 times confirmation from Kmart that the refund is processing I have already bought something. Now, I was told to wait for the case to be escalated and they tell me why the refund has been cancelled. Nearly 20 days waiting and nothing. Kmart is not looking after the customers at all ! Kmart , please stop it and do your job properly.
Still waiting for refund been 15 days
I ordered 4 items online and when I went to click n collect they only supplied 1 item so therefore I am waiting for my refund of the 3 items and still NOTHING!! I keep getting computerised email replies saying there’s been a delay in doing refunds and it’s appalling especially during Covid times. Kmart get your act together and supply a decent service and refund your customers right away when processing the orders.
Don't expect a fast refund
Purchased items which were smashed on arrival.
Was told I would be refunded within 5 days. Still waiting! How long can it possibly take?
Other stores will refund immediately.
Will not buy again.
- Kmart Online Store
Customer service is worst
This is the worst of all retail stores. They are making me nuts for a 45dollar refund since couple of months. Online team says their team leader will call you and then no call or email after. I have called them 5 times and you have to explain the officer and hold for 10-15min. Its a pathetic experience and still i didnt receive it.
- Kmart Online Store
Incompetent, dangerous and unhelpful
The pots I bought online came smashed into lots of sharp pieces and I cut my hand in 2 places when I opened the parcel. All the breakable items were just shoved in the bottom of the box with no padding around them. This is the second time this has happened with an online order from Kmart and it’s resulted in my hand being sliced open. They’re really incompetent and it’s not a one-off issue. It’s not difficult to package breakable items properly, plenty of other stores are able to do it. Whoever packs online orders obviously doesn’t care about t...heir job or about customers. The rest of the items from my order were also just shoved in randomly and were all bent out of shape, like the whole box was. The first response I received back when I contacted them regarding this didn’t even acknowledge that I’d been injured. They just said that I needed to take the broken items back to a physical store if I wanted them replaced or refunded, which is ridiculous because it was an online order. I don’t live near a Kmart store hence why I ordered online. I requested to have the broken items replaced but I received no confirmation that they would do that. I’ve now been waiting for 2 weeks for a response and I haven’t received a refund or replacement. I’ve followed them up twice about this and have had no reply. Maybe they’re hoping to ignore me until I go away so they don’t have the address the safety issue involved. Whatever the reason is that they haven’t responded to me - whether it’s on purpose or just more incompetence from Kmart staff - I’ve had to make a complaint to Fair Trading to try get this issue sorted. I would definitely not recommend Kmart online shopping - they don’t care how they package your order and if it breaks they make it difficult for you to get a replacement or refund. The customer service is terrible. There’s really nothing positive to say about shopping online with Kmart and dealing with Kmart customer service.
Cant make slippers with correct sizing.
Bought a pair of very cheap slippers online and they where not the corect sizing. Better to try in store not to buy online. Previous problems with not in stock items and bad sizing does not make for a credible online store.
- Kmart Online Store
They dishonour warranty claims
I purchased a microwave online. It has a one year warranty but failed after 4 months. They've dishonoured the warranty claim using various evading tactics such as lying on the phone and not accepting emails. Integrity and reliability of online vendors is vital for the future of online shopping. It would be irresponsible and remiss of me to let them off the hook, so I'm going to try to fight their dishonesty through Consumer Affairs Vic. They do sell very low priced poor quality goods which may last the warranty but if they fail within warranty no recourse to refund/replacement.
I love Kmart, always go into stores for a look around and end up spending way to much money. The stores are clean staff are polite and happy to help. The online team but is beyond a joke! Why have a complaints team if they can not resolve complaints. The response on email was blunt and the same thing every time telling me I have to take it up with my bank even though it’s Kmarts issues. I spoke to so many different people and was not even a straight reason. Even my bank didn’t understand why I had to jump though so many hoops to get my refund. ...Could not be more annoyed and angry with the online team. Once again why have a complaints team if they can not even try to resolve the issue, they should have more access to fix the issues not just hand off to another company to fix or the consumer.
Still waiting on refund
I returned a few online orders in store but the refunds never went went back onto my credit card. I followed up with customer service and emailed them a copy of the return receipts and they said they will issue a refund. Weeks past and the refunds had still not appeared on my account. I emailed Kmart again but they ignored me and never responded. I have now had to take this up with my credit card company as a charge back. Kmart is being deceitful. I will stop shopping with them
Terrible customer service, only apologising without being truly sorry
they canceled my order and re-embursed the money to my bank account and updating me that your order will be shipped ASAP !!!!! Once I raised that issue up, they only said, we are sorry and that item is out of stock while their online portal showed that that item is available and allowed me to place the order before. They said a few crap as I need to check item availability prior to placing my online order while I replied that actually, I rang 3 different stores and 2/3 did not pick up the phone (rang 3-4 time for each store) and also if your po...rtal has a delay in updating the stock availability, stop selling online. if I have that much time to check every single item before online ordering, I do prefer to shop in other ways. I haven't had annoyed and irritated that much before and they only said I am sorry. Switching to other stores (anything except Kmart).
No packaging item damaged lego on receiving
I've order 2 legos online. One was sent from their online store and the other was from a physical store. The online on was only packed with a satchel and just looking at the box it was damaged pretty badly. While the one from physical store was packed in a box with airbags around it. see how the difference in packaging is.
Kmart Online Shop told me they checked and ensured the packaging is sufficient before sending every item. Oh wow, this is a great way how Kmart is saving money.
Worst Online Experience Ever
The worst online experience ever. Staff were friendly but as useful as tits on a bull. Customer service line only operates until 6pm. Wouldn’t ever use again. Like asking your grandma to fix your computer. Impossible.
- Kmart Online Store
Bad very bad service
Purchased a Trampoline for my kids birthday and they told it will be there by the birthday and it never arrived.
They have a pathetic service provider in Allied express who do not know what's happening with orders
Online shopping is terrible
Stop advertising products that aren’t available. I made an online click and collect order because the stores never have stock. They take the money out of your account and then email you saying it’s unavailable. Kmart never has stock which is annoying. This is totally unprofessional
It's 2020 and Kmart can't sort it out
Half my order was refunded a week after ordering as it was out of stock. 3 weeks later the other half was refunded as they never bothered to send it. You would think online sales are easy. Pack and ship. But apparently that's too hard for Kmart in 2020.
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