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Kmart Online Store

Kmart Online Store

1.7 from 628 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (256)
  • Return Claim MadeYes (52) · No (342)
  • Shipping
    1.4 (266)
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Reviewer Photos & Videos

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karin
karin
  • 2 reviews

What "service"???

published

For some reason K Mart can't supply us with the kettle we ordered on line - even though they took the money for it.... they also don't seem to be able to refund the money we paid for it. Will NEVER buy from them again.

Product Quality
1/5
Shipping
1/5

Waste of time, false advertising

published

Buy the time you check out no products are available. Waste of time. I’ll be referring g to consumer affairs regarding false advertising specials to attract online shoppers without sufficient stock.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

Discrimination

published

I won’t ever buy anything from Kmart again they support vaccine passports and division in Australia I refuse to provide my medical history with retail employees just to enter a store when I can walk into coles right next door viruses don’t choose what store they’re going to enter

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Narelle
NarelleHunter Region, NSW
  • 2 reviews

delivery times is terrible

published

Placed an order on 15.10.21, items came all at separate times a 2 pairs of short still haven't arrived (29.11.21). Emailed complaints with no response. Called 29 11 21 the order was placed at a store on the 11.11.21 and is being processed...
Worst online shop ever

Product Quality
5/5
Shipping
3/5
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TERRIBLE ONLINE EXPERIENCE

published

Says products are in stock when they aren't, won't let you do a click and collect order online without paying first. What if I want to pay in cash?

TERRIBLE WEBSITE! Whoever made this should be shot.

Product Quality
1/5
Shipping
1/5
Incentivised Review No

Terrible service.

published

Purchase Nintendo switch online then told next day that the order was cancelled. Who sells stock that they don't have

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Jayda Louise
Jayda LouiseGreater Melbourne (Inner), VIC

Not very happy

published

Horrible, I got scammed, won't let me return item, ruined my excitment, I really thought we had a bond kmart

Product Quality
1/5
Shipping
1/5
Kosta
KostaGreater Melbourne (Inner), VIC

Black Friday sales a sham!

published
Incentivised Review No
Return Claim MadeNo

If you want customer service don’t bother trying to contact them - useless

published

They have no customer service skills. Didn’t address my issue at all and then they thank you for contacting them

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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28 days till I get my purchase!!!!!

published

I ordered a mattress in a box and 4 days later the order status had not changed so I used the SMS service to followup. I received a reply saying 21 days till I got tracking and a further 7 days for delivery. I understand business has been affected by covid but I purchase many other items online from other shops and have had no issues. I can't believe how badly Kmart is managing it's online sector, someone needs to be fired.

Product Quality
1/5
Shipping
1/5
Incentivised Review No

Order asked to pick up then cancelled it

published
Incentivised Review No
Return Claim MadeNo

Order never arrived!

published

I ordered a tallboy just over two months ago & have been trying to contact Kmart in regards to an update! Long story short I never received my tallboy & waited over two months for trash customer service and no product! Do not order from Kmart online! They’re useless!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Kate
KateHunter Region, NSW

Vaccination Status

published

I would like to state that from this moment forward I will n longer being purchasing from you again. I am disgusted that you have added a vaccinated or non vaccinated question to your click and collect process. My medical status is non of your business and if I choose to click and collect that is my business why. You are a disgusting discriminating company.

Product Quality
1/5
Shipping
1/5
Tozza
TozzaGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

No delivery

published
Incentivised Review No
Return Claim MadeNo
Jan
Jan
  • 3 reviews
  • 1 like

Poor communication responses/ 1 month after order I still have not received delivery/ a factual and honest review

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Jan
Jan

Today is 2 weeks ago from the review escalation and I still have not heard from the escalation review team. This is approximately 336 hours ago now. I was told It would be reviewed within 72 hours.

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Questions & Answers

Ell S.
Ell S.asked
Kmart Online Store

looking for silver table runnerruseable table runner2mx33cm

No answers
Donna E.
Donna E.asked
Kmart Online Store

Hi I have received my parcel and I am missing 2 pairs of Joggers (Men's) Not sure if they are coming in a separate box or not as there was no paperwork in box I normally get a delivery note saying what's inside this is my order number
Kmart Logo

Your order has been placed!
Order date
06/11/2021
Order number
96281579

My email is jesicaz@bigpond.net.au

My Phone Number 0412558047

I have tried ringing 1800124125 but I keep getting cut off before I speak to anyone

Could you please let me know as these are a Christmas present

Regards

Donna Egan

No answers
Helena K.
Helena K.asked
Kmart Online Store

Mens slippers

No answers
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Kmart Online Store

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