Kmart Online Store

Package arrived without screws and hardware required to assemble, which clearly renders the item unusable. Have been advised to return/exchange however the item is now out if stock. Very disappointing.

Kmart removed the Wishlist feature on their website, and has therefore lost me as an online customer. I prefer to browse through the kmart site when I have time to spare, save items into my personal wish list, then transfer the wish list goods into the shopping cart when convenient. I don’t have time to continually go back and forth through the website to relocate the items I wanted. I also prefer to buy multiple items in one transaction to avoid shipping costs.

When I contacted Kmart in early April 2022, this was the written response – “Unf...

My rug has gone missing despite saying fully shipped. I was even provided a tracking number yet allied express has not even received the item. I Have rung SEVERAL times and received a different answer each time however no straight explanation. I was told I would hear back within 48 hours.. didn’t hear anything and again had to contact, was then told the rug was definitely there but just hadn’t been picked up by the courier and that I will hear within 7 days.. 7days passed and I heard nothing. I then had a Contact again and they said that the c...

Every time I attempt Kmart online shopping, most of the items I select are suddenly sold out online by the time I reach the checkout. Is it that hard to get your staff to go and get the stock off the shelf? All other stores are able to access all of their stock. Kmart is the only store that not only has ‘online stock’ as opposed to just ‘stock’ but also seems to be chronically out of it. I always end up giving up and buying what I need from Big W or Target. Slightly more expensive for 100 x better quality. And Target always has everything I need because they are capable of sourcing their stock from all their stores all over Australia.

Ordered some items for click and collect. Website mentioned all items were in stock in store and will be available for collection by 4pm on the same day. Come 4pm only 2 items were available, 1 cancelled and no ETA for the other 5. It really shouldn’t have been advertised as being available on the same day when it’s only half a truth (or maybe even less considering only 2/7 items were available). How can you operate a business based on half truths?

I have lost countless hours, repeatedly trying to make a large online homewares order, but not to have my cart erased/deleted/emptied before I could check out! Literal HOURS, over the past 3 days. Latest up to date Chrome browser and new iPhone. It’s doing my head in to see so many people experiencing the same exact problem for more than a month now.
It has Ruined my Mother’s Day this year.

I just spent hours shopping online and adding items to the cart and then all of a sudden the cart was empty (fyi: i'm using latest and up-to-date firefox browser). I really hate the new website. Where is the 'wish list'? At least with the wish list you could add items to it which were saved and I could access every time I logged in. Please bring back the 'wish list' and make the website more user friendly; bring back the option to view more items per page. Please fix the website glitches otherwise customers will go elsewhere!

Place an order a few day ago & expect shipping was the following day. Just received an email 4 days later to say my order has been cancelled due to it being out of stock. This is now the 4-5 time in the last 12months they have done this. Horrible company to order from

Shame on me for thinking using this “Get It Fast” option again (after a very disappointing experience previously) would be any better. DO NOT USE THIS OPTION for your click and collect. The service provider doesn’t communicate and the items are NOT PICKED UP FAST i.e the same day as advertised. Also, during my previous terrible interaction with this service, when calling Kmart to discuss my order they said multiple times that “once an order is placed, it cannot be changed”. 9 days is not what I consider a “get it fast” option. Additionally, ano...

Ordered a bedhead from Kmart at quite a premium price. The delivery arrived & the delivery personnel seemed to be in such a hurry. He dumped the order in my parking & ran away. I did the heavy lifting. I am noticing Kmart is not staying true to last mile delivery. This experience leaves a lot to be desired. Really unhappy. Get much better service from Target. They seem to really care about their consumers.

Since the new website i haven’t been able to make a payment when I purchase online with the PayPal option only with credit/debit card… why?!?! I never ever had issues before the new website and customer service is a joke! All I got told to do was clear my cache! Nup, didn’t work!

Please stop using Allied Express as your courier.
I have back injury and that is the reason I have to rely on online shopping for bulk item/s. However, Allied Express staff refused to deliver a very heavy parcel to my front door at first floor.
Kmart, please upgrade your online shopping system and allow customers who willing to pay a bit more and get a proper delivery to upstairs.
If upgrading your online shopping system is not available, please warn the customers with bold warning sign before they checkout some very heavy items, so they could at least have a choice to stop purchasing something that they cannot get it back home upstairs.

I ordered an item on 29 March, received tracking information, but the courier website shows they haven't received the freight ever since. I've followed up with Kmart by email and phone but no one has updated me on where this thing is or when I will get it. Really disappointing service!

Spent an hour or so compiling items into our click and collect bag, left the PC to measure up for items, when returned bin is empty and all the hard work, time and effort is wasted, absolutely a waste of time, come on K mart, surely you can see you need to fix issues with your online shopping site, distasteful experience.

I've had issues with the Kmart website for a long time. I contacted customer support quite a long time ago as I couldn't save items into the Favourites/Wish List and I kept losing the items from my cart. My issues were referred to the technical support area but the issues were never resolved. I created a new account in hope that I would no longer experience the issues. Instead, the Kmart website now no longer allows for saving items in Favourites/Wish List and still I keep losing items from my cart. I just lost everything I had been adding over...