Reviewer Photos & Videos
- Kmart Online Store
Terrible customer service
Placed and large order for some furniture on 29/12. Took 2 days for an email to say they have received the order online but took money instantly. Then another couple of days to book in delivery and now getting the run around saying that it is 14 business days before the courier gets told to pick it up. So instead of the 3-5 days to deliver my order im now having to wait in limbo. My daughter needs her bed and i will never make the same mistake twice. Ther system says shipped on 04/01/22 so id expect it to have been a week after or at least be notified
Can never get anything I need
I can't log in it takes ages and multiple tries everytime I shop. I can't order from Kmart at all on my laptop it always says Bad Request though I can order from any other store I like. If I ever get to complete an order there is always at least 1 item not available but when I delete that one then another is not available. Definition of frustration trying to order at Kmart Online
Terrible customer service [Name Removed]
Ordered a high chair in November and now still haven’t received it.
Called last week and been told will refund my $10 delivery fee and will delivery my product in next 7 days.
Then called today and asked what happened and still haven’t received it.
One lady called [Name Removed] she got terrible customer service attitude and told me that the only thing I can do is WAIT. I asked what’s her full name and I need to talk to management team to lodge the feedback. She told me none of my business. I said took so long to get my product and I need to ...
Worst experience ever!
Ordered 5 of the same item back in mid Nov. only received 4 of the items mid Dec and due to Christmas period, thought I’d give them more time due to delays etc. in post. It took them 2 1/2 weeks before my item was even sent. Called up Kmart today after getting the run around by 3 different freight company’s involved in the delivery of said items because it seems the 5th has been lost and they were very unhelpful and refused to give a refund. So now I’m down $120. Not happy and will not be shopping there again.
I purchased various products from Kmart online. After some time I received an email saying my items are ready for pickup. Couple of days later and when I was arranging for pickup, I received a text message saying the pickup is cancelled since they are out of stock!
Online store not recommended
Ordered 4 set of dinner plates. On the delivery day the parcels were poorly wrapped, the boxes broken, and also broken were some of the plates. A no no experience to never repeat.
- Kmart Online Store
Highly Disappointed with their last minute order cancellations- The Grinch Kmart
I ordered a double bed metal frame on 27 November 2021 for my senior neighbours as they didn’t know how to order online exclusive products through Kmart website. The senior paid me in cash and I told then that it will be delivered within 7 days of placing an order as informed by Kmart. Kmart refused me its delivery on 21 december 2021 stating that they have runnout of stock and would either cancel refund me back or put me on next 60 days wait. Is it even fair on customers? It was meant to be their grand daughter christmas gift and they just refused to deliver it. That too after calling and chasing them for two weeks. Pathetic service and inconsiderate . A grinch Kmart who have stolen somebody’s christmas.
Very very very bad customer service
Bought an item and didn’t post it to me i kept calling them every day for a full month i spoke to nearly all staff no one even knew what to do. After waiting for a month they didn’t even post and didn’t even say that they don’t have it i even spoke to one of their managers and didn’t even know what to do. If there is a half of star I won’t give them. Shame
If I could rate 0 stars I would - I will never buy in store at kmart or online again after this terrible experience
DO NOT ORDER FROM KMART
Customer service was horrible and I asked for a refund as the product was more than 2 weeks late even after them saying delivery "at worst" would be 14 days. The customer service team kept replying to my emails saying it has been shipped and referring me to the tracking number - this is all they would say over and over again. The tracking number they gave me said the parcel had gone to NSW from WA and I live in WA? No explanation was offered or any detail provided as to where my parcel is or how long it would be or how to get a refund. I am still waiting for my parcel. Disgusting !!!!
Ordered a Christmas tree. It never came but decorations did. Tree got refunded. We now can’t find somewhere to buy a tree so won’t be having one this year. My kids are devastated
The click and collect can't get any worse. Once again I turn up and staff said my order doesn't exist even though I had a text message and order number and he just kept asking me if I'm sure it's their store and then he said sorry and left me! So I don't know what to do about goods I paid for, told to collect and then it doesn't exist !
- Kmart Online Store
Wrong product delivered - customer service no help
Emailed to customer services in regards to a miss delivery of the wrong product. Response was not what i asked
Don’t advertise when there is no stock
Why does Kmart say something is in stock and let you pay when several days later 5 out of 6 items refunded as no stock? Very disappointed and waste of time.
I am still waiting for the bed head I ordered a few months ago. If you can’t supply give me a refund.
Obviously not backend shopping systems in place at KMart
Ordered 26/11/21 and received an email 1/12/21 that the team were working hard to dispatch orders. But I'm amazed that KMart is running their online fulfillment on Google spreadsheets as you can see on this link. Gives me no confidence at all http://bit.ly/KmartOrderCancellation
Questions & Answers
Why do Kmart and target only have a limited number of 6-7 xl in shirts I'm not a huge man but I need mainly for length I find it very difficult to find shirts that fit I buy a size 5 one wash they don't fit anymore aNd that's in cold water lift your game
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