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Kmart Online Store

Kmart Online Store (page 3 of 10)

1.6 from 778 reviews · View Statistics
See the Best Online Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Kmart

Pros

Competitive prices

Cons

Customer support can be inefficient
Website can be difficult to use
Slow to process refunds

Reviews

  • Product Quality
    1.8 (214)
  • Return Claim MadeYes · No (410)
  • Shipping
    1.4 (224)
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karen y
karen yGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 1 like

Low Stock Order Cancelled

published

So i ordered this "folding serve tray" online. It was low in stock.. my order was processed, then few hours later i get an email labelled "Cancelled by Customer Request" -because They didn't have the stock anymore.

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DO NOT BUY BOUCLE BED HEAD

published

If I could give this 0 stars, I would. First of all, the material is not boucle it’s see through felt. I have a boucle chair from Kmart, and considering they are ‘supposedly’ made from the same material, they could not be further apart. Secondly, this white felt material is so transparent you can see the blue stuffing underneath even without light. Thirdly, there were rips in the material already. I’m a loyal Kmart furniture buyer, however I now understand why this is an ‘online exclusive’

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Adam C.
Adam C.Goldfields, WA

If I could give it 0 I would

published

I tried to order some things I need desperately- local store doesn’t have them. $84 postage charge for $24 items! No click & collect either. There’s no option to pay for the items & get them sent to the store to collect them. Why would I even bother using this service!
The Kalgoorlie store has been shrunk & now has nothing. I miss Target

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Pathetic

published

Ordered a rug online got a email the next day to say item was shipped 3 weeks later I call to find out ware is my order as my tracking number won't work just to find out that the item has not even been shipped. Then I get another email to say give them onother 15 days just to update the shipping details delivery not included in this time it was meant to be delivered within 7 days.Poor effort and lying to customers I would not be surprised if all their stores close down and I cancelled the order with no reply from them yet.

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Terrible customer service

published

Placed and large order for some furniture on 29/12. Took 2 days for an email to say they have received the order online but took money instantly. Then another couple of days to book in delivery and now getting the run around saying that it is 14 business days before the courier gets told to pick it up. So instead of the 3-5 days to deliver my order im now having to wait in limbo. My daughter needs her bed and i will never make the same mistake twice. Ther system says shipped on 04/01/22 so id expect it to have been a week after or at least be notified

Kmart
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Disgruntled
Disgruntled

It was your dedicated online team giving me the run around

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Shaz
ShazSouth East Queensland, QLD
  • 20 reviews
  • 9 likes

Can never get anything I need

published

I can't log in it takes ages and multiple tries everytime I shop. I can't order from Kmart at all on my laptop it always says Bad Request though I can order from any other store I like. If I ever get to complete an order there is always at least 1 item not available but when I delete that one then another is not available. Definition of frustration trying to order at Kmart Online

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Terrible customer service [Name Removed]

published
katrinadong
katrinadong

Didn’t get manager call yet

Kmart
KmartKmartSend a private message

Hi there, we're so sorry to hear about your experience. We've responded to your Facebook PM regarding this.

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James0ns
James0nsDarling Downs, QLD
  • 2 reviews

Worst experience ever!

published

Ordered 5 of the same item back in mid Nov. only received 4 of the items mid Dec and due to Christmas period, thought I’d give them more time due to delays etc. in post. It took them 2 1/2 weeks before my item was even sent. Called up Kmart today after getting the run around by 3 different freight company’s involved in the delivery of said items because it seems the 5th has been lost and they were very unhelpful and refused to give a refund. So now I’m down $120. Not happy and will not be shopping there again.

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Alfred
AlfredAU
  • 15 reviews
  • 10 likes

Very unprofessional!

published

I purchased various products from Kmart online. After some time I received an email saying my items are ready for pickup. Couple of days later and when I was arranging for pickup, I received a text message saying the pickup is cancelled since they are out of stock!

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Alfred
Alfred

Ok.

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Marilu
MariluSouth East Queensland, QLD
  • 7 reviews
  • 2 likes

Online store not recommended

published

Ordered 4 set of dinner plates. On the delivery day the parcels were poorly wrapped, the boxes broken, and also broken were some of the plates. A no no experience to never repeat.

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Komal Ali
Komal AliGreater Melbourne (Outer), VIC

Highly Disappointed with their last minute order cancellations- The Grinch Kmart

published

I ordered a double bed metal frame on 27 November 2021 for my senior neighbours as they didn’t know how to order online exclusive products through Kmart website. The senior paid me in cash and I told then that it will be delivered within 7 days of placing an order as informed by Kmart. Kmart refused me its delivery on 21 december 2021 stating that they have runnout of stock and would either cancel refund me back or put me on next 60 days wait. Is it even fair on customers? It was meant to be their grand daughter christmas gift and they just refused to deliver it. That too after calling and chasing them for two weeks. Pathetic service and inconsiderate . A grinch Kmart who have stolen somebody’s christmas.

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Very very very bad customer service

published

Bought an item and didn’t post it to me i kept calling them every day for a full month i spoke to nearly all staff no one even knew what to do. After waiting for a month they didn’t even post and didn’t even say that they don’t have it i even spoke to one of their managers and didn’t even know what to do. If there is a half of star I won’t give them. Shame

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If I could rate 0 stars I would - I will never buy in store at kmart or online again after this terrible experience

published

DO NOT ORDER FROM KMART
Customer service was horrible and I asked for a refund as the product was more than 2 weeks late even after them saying delivery "at worst" would be 14 days. The customer service team kept replying to my emails saying it has been shipped and referring me to the tracking number - this is all they would say over and over again. The tracking number they gave me said the parcel had gone to NSW from WA and I live in WA? No explanation was offered or any detail provided as to where my parcel is or how long it would be or how to get a refund. I am still waiting for my parcel. Disgusting !!!!

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Disappointed

published

Ordered a Christmas tree. It never came but decorations did. Tree got refunded. We now can’t find somewhere to buy a tree so won’t be having one this year. My kids are devastated

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Unbelievable

published

The click and collect can't get any worse. Once again I turn up and staff said my order doesn't exist even though I had a text message and order number and he just kept asking me if I'm sure it's their store and then he said sorry and left me! So I don't know what to do about goods I paid for, told to collect and then it doesn't exist !

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Wrong product delivered - customer service no help

published

Emailed to customer services in regards to a miss delivery of the wrong product. Response was not what i asked

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Joe
Joe
  • 2 reviews
  • 1 like

Don’t advertise when there is no stock

published

Why does Kmart say something is in stock and let you pay when several days later 5 out of 6 items refunded as no stock? Very disappointed and waste of time.

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Carmen F.
Carmen F.Illawarra, NSW
  • 2 reviews
  • 2 likes

Still waiting

published

I am still waiting for the bed head I ordered a few months ago. If you can’t supply give me a refund.

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JDH
JDHSydney, NSW
  • 2 reviews
  • 2 likes

Obviously not backend shopping systems in place at KMart

published

Ordered 26/11/21 and received an email 1/12/21 that the team were working hard to dispatch orders. But I'm amazed that KMart is running their online fulfillment on Google spreadsheets as you can see on this link. Gives me no confidence at all http://bit.ly/KmartOrderCancellation

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karin
karin
  • 2 reviews

What "service"???

published

For some reason K Mart can't supply us with the kettle we ordered on line - even though they took the money for it.... they also don't seem to be able to refund the money we paid for it. Will NEVER buy from them again.

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Waste of time, false advertising

published

Buy the time you check out no products are available. Waste of time. I’ll be referring g to consumer affairs regarding false advertising specials to attract online shoppers without sufficient stock.

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Narelle
NarelleHunter Region, NSW
  • 2 reviews

delivery times is terrible

published

Placed an order on 15.10.21, items came all at separate times a 2 pairs of short still haven't arrived (29.11.21). Emailed complaints with no response. Called 29 11 21 the order was placed at a store on the 11.11.21 and is being processed...
Worst online shop ever

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Jayda Louise
Jayda LouiseGreater Melbourne (Inner), VIC

Not very happy

published

Horrible, I got scammed, won't let me return item, ruined my excitment, I really thought we had a bond kmart

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Kosta
KostaGreater Melbourne (Inner), VIC

Black Friday sales a sham!

published
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If you want customer service don’t bother trying to contact them - useless

published

They have no customer service skills. Didn’t address my issue at all and then they thank you for contacting them

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