1 photo
Kmart Online Store

Kmart Online Store (page 5 of 10)

1.6 from 787 reviews · View Statistics
See the Best Online Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Kmart

Pros

Competitive prices

Cons

Customer support can be inefficient
Website can be difficult to use
Slow to process refunds

Reviews

  • Product Quality
    1.7 (317)
  • Return Claim MadeYes (74) · No (416)
  • Shipping
    1.4 (332)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
MrConsumer
MrConsumerSouth-Eastern Region, NSW
  • 20 reviews
  • 15 likes

Absolute worst online service

published

Absolute worst online service received from any company to date. I made a couple of orders recently and they accepted my payment then sent me an email saying they have refunded the order a few mins later, no explanation nothing. The items I ordered were all listed as being available online so I have no idea why 3 out 3 orders were cancelled and refunded. Been purchasing online since 2003 and have never come across such poor service.

Similar opinion? Write a review on ProductReview.com.au!
Kim
KimSouth East Queensland, QLD

Terrible online delivery service!

published
Kmart
KmartKmartSend a private message
Kim
Kim
Kmart
KmartKmartSend a private message

Hi Kim, if you're able to send us a PM via our Facebook page, we can follow this up directly for you. We understand this is not ideal and are truly sorry for your experience shopping online with us.

Similar opinion? Write a review on ProductReview.com.au!
Barb
Barb
  • 4 reviews
  • 2 likes

Awful postal service . Where is my package?

published
Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Made in China rubbish - beach chair

published

Back of chair collapses flat onto beach - used once! When you lean back into sand the back of the seat collapses

  • Thumbnail
Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Online Shops

Find out how Kmart Online Store compares to other Online Shops

Know better, choose better.

Compare all
TES
TESSouth East Queensland, QLD
  • 4 reviews
  • 7 likes

Wish I could give it 0 stars - terrible online delivery service.

published

Bought a Fathers Day Present online last September (haven’t seen my dad for three years due to COVID), paid extra for postage. He never received it. Contacted Australia Post they said they left it on the doorstep in full view (not a safe place) they said to contact Kmart as it was not ticked to be signed for (which you would expect when you pay extra for postage). Kmart replied said it was not their problem and to contact PayPal and request a refund. PayPal said it was not their problem and contact Kmart again. Dad missed out on a present and I’m $53 out of pocket.
UPDATE : After this review I was contacted by Kmart and given a full refund. Unfortunately I still wouldn’t use online Kmart again because of my experience.

Kmart
KmartKmartSend a private message
TES
TES
Kmart
KmartKmartSend a private message

Thank you for the update, we will share your comments with our team as feedback.

Similar opinion? Write a review on ProductReview.com.au!
Ukesh M.
Ukesh M.
  • 2 reviews
  • 4 likes

Took me 1 month to get a Canvas

published

Ordered a Canvas that took me a month to get it. In the website they claim to deliver in 6-14 business days. Such a terrible and disastrous experience, won’t order anything again from this crappy company.

Kmart
KmartKmartSend a private message
Ukesh M.
Ukesh M.

Nope I don’t want any excuses. I have got all the evidenced against you. So please just refund my item. Also If I could meet you guys face-to-face I would say you guys are the biggest idiots ever.

Kmart
KmartKmartSend a private message

Hi Ukesh, we apologise again for this experience. So that our team can assist and look into your order, please get in touch here: bit.ly/ContactKmartAU

Similar opinion? Write a review on ProductReview.com.au!
Brianna
BriannaSouth East Queensland, QLD

Kmart online home delivery - unbelievably terrible customer service

published
Kmart
KmartKmartSend a private message

Oh no! This is certainly not what we expect, Brianna! Please reach out to us via Facebook PM so a team member can help follow this up further with you, asap.

Brianna
Brianna
Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
 Tammy
Tammy
  • 3 reviews
  • 1 like

I can’t give a low enough review.

published
Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Tia B
Tia BRedbank plains
  • 8 reviews
  • 1 like

Worst courier

published

Have been waiting for nearly a month now for my items, Allied express are rude and disrespectful and just don’t care have contacted both and one keeps blaming the other. So all in all I just lost $300 because both store and courier are useless

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Online Shops

Find out how Kmart Online Store compares to other Online Shops

Know better, choose better.

Compare all
Bambz
BambzGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

I didn't know kids with crayons wrote kmarts website code. Oh, toddlers with crayons. My mistake.

published
Bambz
Bambz
Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
karen y
karen yGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 1 like

Low Stock Order Cancelled

published

So i ordered this "folding serve tray" online. It was low in stock.. my order was processed, then few hours later i get an email labelled "Cancelled by Customer Request" -because They didn't have the stock anymore.

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!

DO NOT BUY BOUCLE BED HEAD

published

If I could give this 0 stars, I would. First of all, the material is not boucle it’s see through felt. I have a boucle chair from Kmart, and considering they are ‘supposedly’ made from the same material, they could not be further apart. Secondly, this white felt material is so transparent you can see the blue stuffing underneath even without light. Thirdly, there were rips in the material already. I’m a loyal Kmart furniture buyer, however I now understand why this is an ‘online exclusive’

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Online Shops

Find out how Kmart Online Store compares to other Online Shops

Know better, choose better.

Compare all
Adam C.
Adam C.Goldfields, WA

If I could give it 0 I would

published

I tried to order some things I need desperately- local store doesn’t have them. $84 postage charge for $24 items! No click & collect either. There’s no option to pay for the items & get them sent to the store to collect them. Why would I even bother using this service!
The Kalgoorlie store has been shrunk & now has nothing. I miss Target

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jodie 21.1.22
Jodie 21.1.22Gippsland, VIC

Pathetic

published

Ordered a rug online got a email the next day to say item was shipped 3 weeks later I call to find out ware is my order as my tracking number won't work just to find out that the item has not even been shipped. Then I get another email to say give them onother 15 days just to update the shipping details delivery not included in this time it was meant to be delivered within 7 days.Poor effort and lying to customers I would not be surprised if all their stores close down and I cancelled the order with no reply from them yet.

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Terrible customer service

published

Placed and large order for some furniture on 29/12. Took 2 days for an email to say they have received the order online but took money instantly. Then another couple of days to book in delivery and now getting the run around saying that it is 14 business days before the courier gets told to pick it up. So instead of the 3-5 days to deliver my order im now having to wait in limbo. My daughter needs her bed and i will never make the same mistake twice. Ther system says shipped on 04/01/22 so id expect it to have been a week after or at least be notified

Kmart
KmartKmartSend a private message
Disgruntled
Disgruntled

It was your dedicated online team giving me the run around

Similar opinion? Write a review on ProductReview.com.au!
Shaz
ShazSouth East Queensland, QLD
  • 20 reviews
  • 9 likes

Can never get anything I need

published

I can't log in it takes ages and multiple tries everytime I shop. I can't order from Kmart at all on my laptop it always says Bad Request though I can order from any other store I like. If I ever get to complete an order there is always at least 1 item not available but when I delete that one then another is not available. Definition of frustration trying to order at Kmart Online

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Items not delivered

published

Ordered online on the 26th December and still no delivery from Couriers Please on 13th January. I went to Kmart Chat online today and told that part of my order had been returned to Kmart and not delivered to me. For some reason Couriers Please split the order off into two parts. As only one part of my order has been returned to Kmart, Kmart will NOT REFUND any of my money until they have all their items back. I have no items and no refund. Kmart have not kept me informed of any issues, they have just kept my money.

Kmart
KmartKmartSend a private message
Brooke
Brooke

Hi Kmart, I still have no refund, no items and no email from you. Please process my refund.

Kmart
KmartKmartSend a private message

Hi Brooke, we're so sorry to hear this! We've escalated this to our team for you and hope to see them reach out very soon.

Similar opinion? Write a review on ProductReview.com.au!

Terrible customer service [Name Removed]

published
katrinadong
katrinadong

Didn’t get manager call yet

Kmart
KmartKmartSend a private message

Hi there, we're so sorry to hear about your experience. We've responded to your Facebook PM regarding this.

Similar opinion? Write a review on ProductReview.com.au!
James0ns
James0nsDarling Downs, QLD
  • 2 reviews

Worst experience ever!

published

Ordered 5 of the same item back in mid Nov. only received 4 of the items mid Dec and due to Christmas period, thought I’d give them more time due to delays etc. in post. It took them 2 1/2 weeks before my item was even sent. Called up Kmart today after getting the run around by 3 different freight company’s involved in the delivery of said items because it seems the 5th has been lost and they were very unhelpful and refused to give a refund. So now I’m down $120. Not happy and will not be shopping there again.

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Alfred
AlfredAU
  • 15 reviews
  • 10 likes

Very unprofessional!

published

I purchased various products from Kmart online. After some time I received an email saying my items are ready for pickup. Couple of days later and when I was arranging for pickup, I received a text message saying the pickup is cancelled since they are out of stock!

Kmart
KmartKmartSend a private message
Alfred
Alfred

Ok.

Similar opinion? Write a review on ProductReview.com.au!

Buyer Beware

published

I purchased a Rattan Bed (amongst other things) from the Kmart website in November (and it is now January). My order was partially delivered by Allied Express in December, but the biggest item (the Rattan Bed) was not delivered. I asked the driver where/when was the rest of my delivery. He made up something like maybe tomorrow, maybe next week - but something about it was suspicious. I had a feeling it was actually in the truck. Anyway, I waited for the next 2 months. I waited at home every day for the delivery. I even called Kmart 3 times, they said they'd get back to me but never did. It never arrived. Deflated and disappointed is an understatement.

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Marilu
MariluSouth East Queensland, QLD
  • 7 reviews
  • 2 likes

Online store not recommended

published

Ordered 4 set of dinner plates. On the delivery day the parcels were poorly wrapped, the boxes broken, and also broken were some of the plates. A no no experience to never repeat.

Similar opinion? Write a review on ProductReview.com.au!
Lauren C.
Lauren C.Sydney, NSW

Never received my package OR refund!!

published
Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Carlo Ferraro
Carlo FerraroQueensland, Australia
  • 10 reviews

The perfect crash

published

Ordered a Microwave online the 19/12/21, never had a delivery date, after several complaints, receive a response the 3/1/22, practically initiating the procedure again, today 5/1/22 wrote again and nothing has changed, banal excuses, incompetency, no clues, after so many days I am still asked for patience. FIRST AND LAST TIME!!!

Kmart
KmartKmartSend a private message
Carlo Ferraro
Carlo Ferraro

Today was the item picked up at wynnum, hope it arrive tomorrow, 20km

Similar opinion? Write a review on ProductReview.com.au!
Mel
MelSydney, NSW

Bed ordered online .

published

I have been calling asking to refund a bed that was order online with missing parts since August. Everytime I call the same answer was given that a delivery truck will pick it up.I am still waiting for my refund and the delivery guy haven't pick up the bed it's Jan 2022 will soon be 6 months waiting.

Kmart
KmartKmartSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 5 of 10
See all Kmart reviews

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.