Reviewer Photos & Videos
- Kmart Online Store
Wrong product delivered - customer service no help
Emailed to customer services in regards to a miss delivery of the wrong product. Response was not what i asked
Don’t advertise when there is no stock
Why does Kmart say something is in stock and let you pay when several days later 5 out of 6 items refunded as no stock? Very disappointed and waste of time.
I am still waiting for the bed head I ordered a few months ago. If you can’t supply give me a refund.
Obviously not backend shopping systems in place at KMart
Ordered 26/11/21 and received an email 1/12/21 that the team were working hard to dispatch orders. But I'm amazed that KMart is running their online fulfillment on Google spreadsheets as you can see on this link. Gives me no confidence at all http://bit.ly/KmartOrderCancellation
- Kmart Online Store
Ordered a few shirts. Ink faded first wash. Pretty much gone second wash. If only stains would come out that easy.
For some reason K Mart can't supply us with the kettle we ordered on line - even though they took the money for it.... they also don't seem to be able to refund the money we paid for it. Will NEVER buy from them again.
Waste of time, false advertising
Buy the time you check out no products are available. Waste of time. I’ll be referring g to consumer affairs regarding false advertising specials to attract online shoppers without sufficient stock.
I won’t ever buy anything from Kmart again they support vaccine passports and division in Australia I refuse to provide my medical history with retail employees just to enter a store when I can walk into coles right next door viruses don’t choose what store they’re going to enter
delivery times is terrible
Placed an order on 15.10.21, items came all at separate times a 2 pairs of short still haven't arrived (29.11.21). Emailed complaints with no response. Called 29 11 21 the order was placed at a store on the 11.11.21 and is being processed...
Worst online shop ever
TERRIBLE ONLINE EXPERIENCE
Says products are in stock when they aren't, won't let you do a click and collect order online without paying first. What if I want to pay in cash?
TERRIBLE WEBSITE! Whoever made this should be shot.
Purchase Nintendo switch online then told next day that the order was cancelled. Who sells stock that they don't have
Not very happy
Horrible, I got scammed, won't let me return item, ruined my excitment, I really thought we had a bond kmart
- Kmart Online Store
Black Friday sales a sham!
Black Friday sale today. Waited 30 minutes online before the 8am opening. Then got in, put the Nintendo Switch in the basket. Said available. Then let me checkout and pay. Kmart emailed me to say item has been processed. 1 hour later they charged my credit card for the $409 and sent me a receipt. 30 minutes later they say it is processed and ready for tracking. 30 minutes after that I get the email - Your order was cancelled! 30 minutes after that I was told a refund has been organised but may take 5 days to process. I bought the switch at 8:03...am! How could they let me buy it, then send all these confirmation emails and then cancel the order due to no supply. Kmart - you should be ashamed. My 10 year old will now miss out on his gift, due to your incompetence. This is nothing but a disappointing sham. Took my money and now I will have to wait to get it back within 5 days. And, I was left to think for a few hours that I had got a gift for my son, finally. Then slap. Do they do this to 1000's of people? Should be investigated and stopped. This is not how one conducts a business. I do not get this poor service with Amazon. I guess that is why they will soon dominate the likes of Kmart. No customers means no buying. Which means no business and so no money. Bye Kmart. No more business from my family. This will be my new talking point too amongst the hundreds of people I know. Must warn other fathers so they too do not get heart broken. Very disappointed! And no one will talk to me from Kmart either, no rainchecks, no options. Just some excuse that they ran out within the 3 minutes of my purchase and no way of knowing when they will get stock again- not cool.
If you want customer service don’t bother trying to contact them - useless
They have no customer service skills. Didn’t address my issue at all and then they thank you for contacting them
28 days till I get my purchase!!!!!
I ordered a mattress in a box and 4 days later the order status had not changed so I used the SMS service to followup. I received a reply saying 21 days till I got tracking and a further 7 days for delivery. I understand business has been affected by covid but I purchase many other items online from other shops and have had no issues. I can't believe how badly Kmart is managing it's online sector, someone needs to be fired.
Questions & Answers
Hi I have received my parcel and I am missing 2 pairs of Joggers (Men's) Not sure if they are coming in a separate box or not as there was no paperwork in box I normally get a delivery note saying what's inside this is my order number
Your order has been placed!
My email is firstname.lastname@example.org
My Phone Number 0412558047
I have tried ringing 1800124125 but I keep getting cut off before I speak to anyone
Could you please let me know as these are a Christmas present
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