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Kmart Online Store

Kmart Online Store

1.7 from 629 reviews · View Statistics
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Reviews

  • Product Quality
    1.7 (173)
  • Return Claim MadeYes · No (328)
  • Shipping
    1.2 (177)
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karin
karin
  • 2 reviews

What "service"???

published

For some reason K Mart can't supply us with the kettle we ordered on line - even though they took the money for it.... they also don't seem to be able to refund the money we paid for it. Will NEVER buy from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Waste of time, false advertising

published

Buy the time you check out no products are available. Waste of time. I’ll be referring g to consumer affairs regarding false advertising specials to attract online shoppers without sufficient stock.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Narelle
NarelleHunter Region, NSW
  • 2 reviews

delivery times is terrible

published

Placed an order on 15.10.21, items came all at separate times a 2 pairs of short still haven't arrived (29.11.21). Emailed complaints with no response. Called 29 11 21 the order was placed at a store on the 11.11.21 and is being processed...
Worst online shop ever

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Jayda Louise
Jayda LouiseGreater Melbourne (Inner), VIC

Not very happy

published

Horrible, I got scammed, won't let me return item, ruined my excitment, I really thought we had a bond kmart

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Kosta
KostaGreater Melbourne (Inner), VIC

Black Friday sales a sham!

published
Incentivised Review No
Return Claim MadeNo

If you want customer service don’t bother trying to contact them - useless

published

They have no customer service skills. Didn’t address my issue at all and then they thank you for contacting them

Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Order asked to pick up then cancelled it

published
Incentivised Review No
Return Claim MadeNo
Kate
KateHunter Region, NSW

Vaccination Status

published

I would like to state that from this moment forward I will n longer being purchasing from you again. I am disgusted that you have added a vaccinated or non vaccinated question to your click and collect process. My medical status is non of your business and if I choose to click and collect that is my business why. You are a disgusting discriminating company.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Tozza
TozzaGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

No delivery

published
Incentivised Review No
Return Claim MadeNo
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Jan
Jan
  • 3 reviews
  • 1 like

Poor communication responses/ 1 month after order I still have not received delivery/ a factual and honest review

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Jan
Jan

Today is 2 weeks ago from the review escalation and I still have not heard from the escalation review team. This is approximately 336 hours ago now. I was told It would be reviewed within 72 hours.

shootingstar
shootingstarSydney Surrounds, NSW
  • 68 reviews
  • 54 likes

Out of stock

published
Incentivised Review No
Return Claim MadeNo
Um No
Um NoNsw
  • 2 reviews
  • 1 like

Second time, never again

published

Second time ordering online with Kmart, and the second time they have taken 9 days just to cancel my order because apparently nothing was in stock. I gave the first time a pass because covid hadn’t really taken hold yet and things were chaotic, but there is no excuse anymore. Kmart has had 2 years to get it together throughout this pandemic, but no improvement. Pretty pathetic.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Worst online ordering experience

published
Incentivised Review No
Return Claim MadeNo
Ale
AleSydney, NSW

I will never order from this store again

published

Ordered some items on October 30 .After waiting for 16 days ,now I am getting an email that items are not available. Disgusted and disappointed .If you don't have the items why you took the payment in the first place. terrible store and won't be ordering ever again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Jeeves
JeevesVictoria

Awful delivery and unhelpful customer service

published

I ordered an item on the 18th of October and was charged and received an order confirmation as well as a shipping confirmation.

The tracking I've been given does not work and to this day, typing into Kmart's delivery provider, Allied Express, there is no record of the shipment whatsoever. The customer service trying to find the item is also hopeless, only offering platitudes and zero resolution or interest to help, only pass the buck onto the logistics company.

Kmart's logistics are a mess and I will never order anything online with them ever again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Ell S.
Ell S.asked
Kmart Online Store

looking for silver table runnerruseable table runner2mx33cm

No answers
Donna E.
Donna E.asked
Kmart Online Store

Hi I have received my parcel and I am missing 2 pairs of Joggers (Men's) Not sure if they are coming in a separate box or not as there was no paperwork in box I normally get a delivery note saying what's inside this is my order number
Kmart Logo

Your order has been placed!
Order date
06/11/2021
Order number
96281579

My email is jesicaz@bigpond.net.au

My Phone Number 0412558047

I have tried ringing 1800124125 but I keep getting cut off before I speak to anyone

Could you please let me know as these are a Christmas present

Regards

Donna Egan

No answers
Helena K.
Helena K.asked
Kmart Online Store

Mens slippers

No answers
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Kmart Online Store

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