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Kmart Online Store

Kmart Online Store

1.7 from 629 reviews · View Statistics
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Reviews

1.2
57 reviews
  • Product Quality
    1.1 (37)
  • Return Claim MadeYes (53) · No
  • Shipping
    1.2 (30)
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Reviewer Photos & Videos

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Kmart create.

published

Ordered a few shirts. Ink faded first wash. Pretty much gone second wash. If only stains would come out that easy.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Raisul
RaisulHobart
  • 2 reviews
  • 2 likes

Inconsiderate and ignorant KMART complaints team

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Rahul
RahulSydney, NSW

10/12 of my items were cancelled after waiting weeks

published

My items just kept getting cancelled after i had waited weeks for them to deliver it. Over $85 spent and weeks of time wasted waiting for something that never came

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Stephen
StephenPerth, WA

No refund of shipping costs for a product with a manufacturing defect! Refund made after complaint lodged with PayPal

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Madeline
MadelineGreater Melbourne (Inner), VIC

Blocking refund requests

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes

Kmart delivery fail

published

It took 25 days to deliver an item I could have got from my local store if not for Covid. Items were left outside in plain sight when it was about to rain. Unboxed to find glass jars shattered, clothing without any packaging entangled in the glass. Contacted customer support who offered to only refund the glass jars even though clothing was covered in glass. I advise not to buy online from these guys.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes

online item damaged NO HELP FOR REPLACEMENT OR REFUND

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Narelle E.
Narelle E.Gippsland, VIC

This is the very last time I ever buy anything from Kmart online!

published

I have been waiting for my $200+ order from Kmart online since the 1st of August , I just waited almost 45 min on the phone only to be hung up on after speaking to him for literally one minute , and I was being really nice! He was an incredibly rude guy! Never again Kmart! Ever!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes

Disappointing product and inefficient refund service.

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
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Bunch of liars

published

Called at least 8 times to give me my full refund for a pathetic service... the parcel never came on time... no tracking number... parcel lost...came after 20 days... damaged... and was promised to have full refund...now they just refunding 2 items...

LIARS

Do never ever deal with these bunch of liars...

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Yong Da C.
Yong Da C.
  • 2 reviews

This is the most disgusting experience with Kmart online service

published

Kmart customer service is the most disgusting service I have ever had , They are not allowed me to leave negative feedback , but everyone know how disgusting you are ! They don’t have customer service at all , no one care about your needed , if you complain they got their ways to let you shut up . They took my money and cancel my order without giving my money back , called them , SMS them , their solution is a joke and scam , cuz it won’t be happened .

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Gary
Gary
  • 4 reviews

Missing items / faulty items

published

Ordered a number of items online, one item didn't turn up but was charged. Contacted help department 3 times now, no reply. Additional item was cheap and broke first use, submitted request to have it refunded as well. No reply, not looking hopeful. Company just takes your money, doesn't send item and doesn't reply.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Bee B
Bee BGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Beyond dissapointing returns system - Kmart has failed us

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Stephanie
Stephanie Sydney, NSW

Horrible customer services!

published

I ordered 4 items, 2 items i like are out of stock, i wanted to cancel the order cuz I don’t want to pay the $10 shipping fee for other two little items which is not necessary. But They sent my order straight away without asking. It is not the complete order that I want ! they refused to solve the problem. Really disappointed!!

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Jess
Jess
  • 2 reviews

Ordered online as the product was only available online.

published
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Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Ell S.
Ell S.asked
Kmart Online Store

looking for silver table runnerruseable table runner2mx33cm

No answers
Donna E.
Donna E.asked
Kmart Online Store

Hi I have received my parcel and I am missing 2 pairs of Joggers (Men's) Not sure if they are coming in a separate box or not as there was no paperwork in box I normally get a delivery note saying what's inside this is my order number
Kmart Logo

Your order has been placed!
Order date
06/11/2021
Order number
96281579

My email is jesicaz@bigpond.net.au

My Phone Number 0412558047

I have tried ringing 1800124125 but I keep getting cut off before I speak to anyone

Could you please let me know as these are a Christmas present

Regards

Donna Egan

No answers
Helena K.
Helena K.asked
Kmart Online Store

Mens slippers

No answers
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Kmart Online Store

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