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Awful delivery and unhelpful customer service
I ordered an item on the 18th of October and was charged and received an order confirmation as well as a shipping confirmation.
The tracking I've been given does not work and to this day, typing into Kmart's delivery provider, Allied Express, there is no record of the shipment whatsoever. The customer service trying to find the item is also hopeless, only offering platitudes and zero resolution or interest to help, only pass the buck onto the logistics company.
Kmart's logistics are a mess and I will never order anything online with them ever again.
Either drop shipping or just hopeless
I ordered a mattress that was on sale for a great price and within a day it was marked as shipped. Waited 3 days then Rang the freight service allied express who said they have not received anything from Kmart and to wait until Monday. Rang Kmart on Monday and they told me it had not been picked yet and that it would be a further two week delay making it a 4 week process. I asked if I could get the item myself from the distribution centre and that was a no. After reading some articles it seems at an executive level last year Kmart did not want...stock on its inventory and reduce supply. Seems like they have made it a 2021 policy also. “What we know in our business is too much inventory is a difficult problem for us to manage. And it lasts for a long period of time,” said Kmart managing director Ian Bailey. “We made a call when COVID-19 hit, we looked around the world at particularly like-retailers… We could see issues with inventory and too much of it.” The department store thus immediately decided to reduce supply “in anticipation of lower demand” during the pandemic. And while sales did drop off in April, Kmart was unprepared for shoppers coming back in massive numbers in May.
Item said fully shipped but haven’t received it.
I ordered a $130 item from Kmart last October 17 2020, November 11 now, I haven’t received it yet so I tracked on their website it said fully shipped but I haven’t received it yet till now.
I will not going to order from Kmart again.
12/11/21 Items has arrived today. Cause of delay must be from AuPost, they have had my items since the 21st. I ordered during lockdown, I love Kmart but i rather go to the shop next time even if it’s lockdown just wait to open again.
Do not use this service! I received an email with tracking number stating my order had been SHIPPED. Over a week later the tracking number still wasn’t working so I called the freight company. They said they go each day to collect items from the distribution centre and my item had not yet been given to them.
I contacted Kmart via email and it was insinuated that the freight company was at fault. I then told them I’d contacted the freight company and what they told me. Kmart then responded that my order was still being processed (so not shipped ...
Dreadful service in delivering online orders
It's been 18 days waiting for my item of a floor rug, many emails and text messages and a phone call to service department. Could we customers be falling victim too actual theft? After reading all these similar reviews, it makes me wonder about the possibility of people pilfering goods the we customers have bought. They should look into this very seriously. Still waiting ....
I love kmart- but NOT the online option!!
Kmart online is a joke.
It logs you out over & over again.
It is SO SLOW.
The system NEEDS to be updated!
If they did that, then they would get more business.
PLEASE PLEASE UPDATE THE SYSTEM!
This website has twice let me keep adding items to my shopping basket. Then you go to check out and they say NOTHING is available online. Excuse me, 10 items from different departments, none of which had "sold out online" next to them? All unavailable? And I had given my postcode at the start.
This has really put me off Kmart
Do not order online - you will be waiting weeks and weeks
It’s very frustrating dealing with Kmart - my item was given a so-called tracking number 2 weeks ago but still has not been picked up by the courier. When I enquired today about why there was such a delay in giving it to the courier I was sent a perky text reply saying “I’ve just checked on your order and it’s either ready for processing or has been processed and waiting for a courier “. Clearly they checked nothing and did nothing. Awful awful awful customer service. They just expect you to wait for months and refuse refunds even though they don’t hold up their end of delivering within 2 weeks. You are left utterly powerless. If you have paid by PayPal you can lodge a claim and get a refund that’s what I will be doing.
TERRIBLE. Will not use again
Made an order on 24 Oct. Kmart says item fully shipped. NOT TRUE. On contacting the shipper now almost 2 weeks on, they still haven’t received the item. The issue is not with the shipping company, it’s with KMart. I am in QLD, the item is in a distribution centre in QLD and we are not in lockdown. Fobbed off my KMart’s customer service time and time again. If you want something from KMart, go get it yourself. Service at its absolute worst.
I wouldn't even give it 1 star
Kmart sent email trampoline was sent. TNT didn't receive. Numerous phone calls and SMS cancelled order and requested a refund.
Do not buy items online
I purchased two large items online, one of them being a baby cot which as you imagine, I need within a reasonable time. No mention on the website of any delivery delays etc for QLD. A week later, I get an email saying the other item is cancelled (out of stock). Their policy is they should refund you the delivery fee if at least 50% of the order gets cancelled. I got no refund. To make matters worse, it has been over 3 weeks and the cot has not been sent out - I contacted the customer service team who simply said to expect lengthy delays and tha...t once they eventually send the cot (who knows when) I will be notified. And no, I cannot even go out and buy another cot in the meantime because Kmart won't allow me to cancel this silly cot that may arrive any time between now and the New Year. Where is my child supposed to sleep until then?
Products ok, shipping is a joke, 2nd time fool for me.
Ordered a product 2 weeks ago, product has not even been prepared for shipping. Do not use their online service, better to go into a store. Also, the kmart customer service are borderline rude and arrogant, they clearly do not appreciate their job and/or the kmart corporate customer service management leaders need replacing, pronto.
- Kmart Online Store
Inconsiderate and ignorant KMART complaints team
In august 7, 2021 I purchased online
a 10 foot trampoline with enclosure (order number 83369379) which was delivered to me end of the month. I assembled the trampoline on September trusting that KMART will maintain high safety standards for children items.
Within a month one of the poles in the 10 ft trampoline is bent and broken.
Thank God, my kid was not in the trampoline during that time, or else there could have been serious damage. Also the rubber holders holding the net cracked open.
And I have only one eight year old playing inside a 10...
- Kmart Online Store
Do NOT order online
it's been 40 days after i placed my order on their website. still haven't received it yet. Their customer service is not helping. They have replied once, and then disappeared for about 2 weeks, and then came back to ask if you still need help. Yes, I still need help as I haven't received it yet. and then the only suggestion is keep waiting. I'm still waiting, though I'm no longer need it. Just DO NOT try.
- Kmart Online Store
Very very bad service. No delivery
I placed an order online on 19th October and received acknowledgment of order placed. But since then nothing. When I try to track the order I am told that it is still being processed. 9 days to process? If items are out of stock or unavailable then why not advise customers and give them opportunity to cancel the order and get a refund? I will be contacting my bank today to try to reverse my payment. Kmart should not process payment from customers until they have at least processed and despatched the order. I will be taking this further.
- Kmart Online Store
Worst Online Shopping Experience Ever
Despite numerous calls, online enquiry, SMSing option, and multiple promises from numerous customer service agents (particularly [Names Removed]) I still don’t know where my online order is. I have been put on hold then hung up on while waiting, put on hold by [Names Removed] as she could hear loud banging at the back of her house, and [Names Removed] who lied about her name and called herself [Names Removed] at the end of the phone call trying to hide her real name. I have been told the delivery window is 5 business days, 7 business days, 7-14...business days, 12 days for processing then 7 days for delivery after that. Disgusting that no one can give a definitive professional answer, yet I live in metro Brisbane, no lockdown and the goods are 20 minutes away at the distribution centre. $80 freight fee. The courier does not have my goods despite Kmart advising it was shipped a week ago. Watch out - it seems all customer service on the 1800 number is diverted to NZ. I challenge anyone from Kmart who reads this to stand up and be a hero and find out when I will get the $400 goods that I have paid for.
Items aren't accurately shown as 'out of stock' when browsing all items.
But in general, the website is absolutely unusable. I cant click more than about 3 times on anything before I get a spinning wheel of death and it never recovers. I can't shop with Kmart anymore.
The website is slightly better on my phone.
You will be lucky to even get your order and don't expect any customer service when chasing. Will not consider using again.
Their site CLEARLY STATES $10 shipping fee
I went to order 6 x outdoor cushions for a total of $18 on special
They wanted to charge me $28 for shipping
I bought my cushions elsewhere even if they did cost me a little more
10/12 of my items were cancelled after waiting weeks
My items just kept getting cancelled after i had waited weeks for them to deliver it. Over $85 spent and weeks of time wasted waiting for something that never came
Still waiting after 3 weeks
Ordered birthday presents from Kmart on 2 October. Still waiting for it to arrive. Kmart don’t give a stuff about it and tell me that it’s my job to chase up their delivery provider. I disagreed as told them it’s their job as I ordered products at from their store and they should deliver within reasonable time. Very disappointing.
Placed an order mon 11 oct money taken confirmation email received then nothing. Tried to call store numerous times no answer no matter what option I chose.
5 phone calls to the head office to be told 4 different stories.
A week and half later to be told my order hasn't even been processed.
Finally someone then tells me items are being sourced from other stores.
Worst Kmart experience ever... ask to speak to the lovely lady I spoke with on Tues to be told they don't know who 1 another is.
Spent 3 1/2 hours waiting for my order and they still haven't given it to me
Spent 3 1/2 hours waiting for my order and they still haven't given it to me I rang the number no reply rang the main helpline call them an hour ago they said my order be ready in 15 minutes and now when I looked on the application my order doesn't seem to exist but I still have not got my order after waiting almost half an hour on the phone and the car park in front of the store waiting for my order
They need to get a better system have seen almost 30 of 40 people get so frustrated waiting and just left
I wish it was possible to do 0 stars
My delivery time was supposed to be 12 it is now 3:40 pm
Been 5 days finally got a response only to be told it hasn’t been processed or even looked at
So on Saturday I ordered a white 4 tier bookshelf,as I’m loosing space on my current one and need an upgrade,fast forward yesterday I was getting agitated to why they haven’t even shipped it out it had been way over 24hrs and I felt scammed, so fast forward today I finally get a reply and the person says it hasn’t even been processed and they are going to look for the item now…but I would have too wait an extra 2-3 for them to process and ship it out.
The only thing that stresses me out is how they say wait 24hrs for a tracking code it’s like why don’t you guys say the truth, that people place orders and you go radio silent for weeks till we badger you for a tracking code or just to simply pack an order. Unbelievable.
This is seriously the worst customer service I have ever experienced. Took my money however no goods and communication. Website is also poor quality and not user friendly. Extremely disapointed.
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