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No refund of shipping costs for a product with a manufacturing defect! Refund made after complaint lodged with PayPal
Description: Anko Multi-Weight Gym / Item #42980728
My son, aged 13, purchased a multi-gym from Kmart via my wife at a cost of $199 + $30.26 for shipping, as it was a large and heavy item only only available via on-line purchase.
The item had a manufacturing defect and after contacting Kmart customer service we were advised to returned the defective item in person to our local Kmart store (Cockburn Gateways in Perth), even though it was large and heavy - collection was not offered.
Kmart subsequently refunded $199, but not the original $30.2...6 shipping cost even though the item was defective and Kmart has not responded to our emails about the shipping cost, which we consider should be refunded because the item had a manufacturing defect. Refund made after complaint lodged with PayPal.
Ordering system and customer service a Joke
Placed online order, and received a confirmation email sameday. 10 days later I received a shipping confirmation. Another 10 days later, my order still showing the status processing. The tracking number still says ready to be processed. Called up Kmart and they claim it could be at least a month ( website says 7 to 14 days max). When asked to ecalate, I was told no, Would not be given their name to chase up either. This is the ONLY company I have issues with. The previous order from 2 months ago, which I had to escalate and eventually received order 3 weeks late is still showing the status of being processed. Do not waste your time! Shop elsewhere.
Misleading and very unprofessional (Kmart Burwood & online customer service)
I chose "click and collect" while choosing 9/10/2021 pm as the pick-up date. I received a reminder text from Kmart at 11:20am on 9/10/2021 to collect the items. Since I couldn't go on the day, my partner went there to collect the items on my behalf with all the receipts and texts being ready. She had to line up for more than an hour to be told that they couldn't find the items which were supposed to be already packed and ready to be collected despite showing receipts and all. They didn't even bother saying sorry or explaining what had happened ...let alone telling her and me (probably through email) that when this can be picked up again. We both work weekdays which is why we chose the weekend and we needed the items ASAP. Now we don't even know what happened to our items. Then I received an email reply today (14/10/2021) from a customer service staff C saying my order was cancelled due to insufficient stock. But he seemed to have deliberately omitted the fact that only part of my order was cancelled because I received a text on 5/10/2021 that said "some items in your Kmart Order are ready to collect". Besides, I received Kmart's refund of 12.50$ for unavailable items and the total amount I paid on the purchase date (4/10/2021) was 20.50$ which indicates that some of my order was still available which I understand is why Kmart still sent me a text on the pick-up date to collect my order. Staff C then said "I have looked at your outstanding order and can see that it is ready for collection." He earlier said my order (as if whole order) was cancelled then now said I can now collect them without elaborating anything. His misleading explanation, Kmart's service in general and the way we were treated on the pick-up date are embarrassingly and stunningly unprofessional and disappointing. I wouldn't recommend anyone to use this service.
This is terrible - worst delivery services
I placed an order back 24th Sep - and received an notification the order despatched on 27th Sep.
And 14th Oct called Kmart - the goods may be delivered by end of next week !!!!
The worst delivery service so far
And it's definitely not Aus Post's fault. Placed an order on the 9th of September. Some items weren't even sent for a week. I'm still waiting on 1 item, it's now the 14th of October, and the item wasn't even despatched until 3 days ago. Seriously? Lesson learned, never again.
No stock at checkout
Ordered 8 items, I went to checkout and only 1 in stock, not the first time either, well done wasted another 30 minutes of my time!
Terrible! Still haven’t received order from two weeks ago-
Terrible! After two weeks am still waiting fir my order. Also, no tracking info sent via email. Had to check Kmart website myself to see order status. Finally, the third item I ordered as part of the order has not been dispatched at all and I haven’t been contacted by Kmart as to why they haven’t sent the third item which as been fully paid for. Never again!
I’m still waiting for my delivery
Here’s some free advice, if you want something from Kmart then go into the store in person and buy it - assuming your able to do so. Do not use there “click and collect” or the “delivery service” otherwise I assure you that you’ll be greatly disappointed if you choose to do so.
BROKEN AND DAMAGED ITEMS
Purchased online 5 items and all came broken or damaged and had to return all of them. Everything at Kmart is poor quality and shoddy. Will never buy again from them.
Hopeless! Item advertised for months on end as being “out of stock online” for months!
Kmart constantly list items which are not currently available and provide no way for a customer to pre order for future availability.
Neither do they provide any information about future availability. I have been checking the availability of a bedhead for over three months! The website just states
“Out of stock online” ( but you can’t buy it in store anyway) with no indication if the item will EVER be available online in the future.
It’s just super frustrating!!
Obviously damaged item sent out!
Ordered white ottoman online as never any stock at my local store. Arrived very obviously damaged (box was perfect so not damaged in transit). Poor quality stitching and coming apart on every seam. They wouldn’t have been able to sell it in store. Not happy!
Terrible delivery service!
Ive ordered presents for my niece’s bday from kmart on last Sunday 3/10. Not only that Kmart did not provide me with a tracking number within 3 days as per their commitment on their website, but also they sent me an email to inform that one of the items is not available and will be refunded. The rest of 25 items are still being processed. It’s my niece birthday today and i am so disappointed that she has no present turns up. I understand that there are delays due to current circumstance of covid 19. However, there should be genuine communication around delivery time frame i.e it will take at least 3 weeks for the items to be delivered. This way, customers know the timeframe before placing the order.
Click & collect debarcale
I ordered an item for click and collect, received an email and booked a collection time. Saturday 1:40pm I attend to find that the Keilor store has closed temporarily for deep cleaning, the trolley man from Coles informs me. I am not impressed because I only have a certain amount of days off, no phone call or message from the store to warn me or others for that matter that they were closed, you only found out once you arrived.
So I hop back online and book another store Broadmeadows Kmart for Sunday pick up. Well same story, I will not be shop...
Ordered a mattress, delivery has taken over 2 weeks still not here. Have been sent Allied express tracking number but they have not received the product from Kmart even though Kmart inform me that Allied express have it, (not sure who is confused or lying!) Allied express inform me it is a metro delivery should be 3-4 days only.. Cant get a refund till 14 working days have passed, Wont be buying of Kmart in the future.
BUYERS BEWARE. I've been waiting 1mth to have my order delivered from Belmont Vic to Frankston and no sate for delivery is still set. A complete lack of notifications to the customer. No one from kmart will answer my calls. Absolutely disgraceful customer service. Never again will I purchase any Kmart product online!
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