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Kmart Online Store

Kmart Online Store (page 2 of 10)

1.7 from 588 reviews · View Statistics
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Reviews

  • Product Quality
    1.6 (216)
  • Return Claim MadeYes (50) · No (290)
  • Shipping
    1.2 (218)
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Kathryn Holwell
Kathryn HolwellHunter Region, NSW
  • 7 reviews
  • 2 likes

Terrible online experience and delivery

published
Product Quality
1/5
Shipping
1/5
Tjac
TjacGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Bad product quality and horrible experience while returning

published
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Himall
HimallSydney, NSW
  • 2 reviews
  • 1 like

Lost my whole order

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Mark
MarkSydney
  • 5 reviews
  • 5 likes

Hopeless!

published

Ordered a couple of packets of mosquito coils and an electric mixer, coming from a kmart just outside of our LGA, about 10kms away. Two weeks later, the mosquito coils finally arrive, but without the mixer, it's supposedly being delivered next week. Why they couldn't send these items together is beyond me. Last time for KMart, wouldn't use them again if my life depended in it.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Janine
JanineSydney, NSW
  • 2 reviews
  • 1 like

41 days later and still waiting….

published

I ordered items from the on-line store on the 21st August. I am still waiting for it to arrive despite at least 5 inquiries from my side. I receive a generic email apologising for delays and saying it is expected on the 1st Sept. We are now in October. Beyond disappointing.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Madeline
MadelineGreater Melbourne (Inner), VIC

Blocking refund requests

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
E. Anikeev
E. AnikeevSydney, NSW
  • 10 reviews
  • 5 likes

Kmart doesn't deliver

published

Placed the order on 6th of September, today is 28th and the order is still not even packed. Staff bluntly refused to refund the money till the PayPal claim has been lodged.

Shipping
1/5
Incentivised Review No
Dimitrios
DimitriosSydney
  • 9 reviews
  • 6 likes

Kmart face masks, where are they ?

published

Tried ordering click & collect for a box of face masks. What a mistake that was, it’s been a month and still nothing.
Went from click & collect to a delivery way back, can’t remember!
Annoying do not reply’s from Kmart and Australia Post, no way to contact anyone.
Some businesses can operate this online model and others can’t, Kmart should not offer this service as they just aren’t any good at it.
The absolute disdain with which they treat customers is abysmal.
I demand a refund as you can’t deliver on your promise.

Shipping
1/5
Incentivised Review No

Kmart delivery fail

published

It took 25 days to deliver an item I could have got from my local store if not for Covid. Items were left outside in plain sight when it was about to rain. Unboxed to find glass jars shattered, clothing without any packaging entangled in the glass. Contacted customer support who offered to only refund the glass jars even though clothing was covered in glass. I advise not to buy online from these guys.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Quin
QuinGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Worst online service

published

Always have a poor experience when ordering online for delivery. It takes so much longer than the time they say to even get the order out the door. Been waiting a week with no updates, and am still waiting 8 weeks for a missing piece from an order from months ago. Thought I would try click and collect, ordered prior to 12pm for pick up by 4pm. It’s the next day and still no update as to when the order will be ready.

Product Quality
2/5
Shipping
1/5
Amanda
Amanda
  • 2 reviews
  • 1 like

They dont deliver goods and wont help

published

Never delivered
X2 side tables
X orange oils
Wheres my order.?????
No help terrible disgusting customer service.
Dont buy online. Never ever
Warning toother disabled people.

Incentivised Review No
Return Claim MadeNo

online item damaged NO HELP FOR REPLACEMENT OR REFUND

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Unhappy customer
Unhappy customerGreater Melbourne (Inner), VIC
  • 4 reviews
  • 19 likes

You've been warned

published
Incentivised Review No
Lorraine
LorraineGreater Melbourne (Outer), VIC

Goods never arrived its now 3 weeks

published

Ordered kids bike on 28th August 21 and bike accessories. Two weeks later small box arrives with accessories. Bike has not arrived. Label on small package said 1 of 2 boxes yet I only received one. Now kmart blaming Allied Express and Allied Express blaming Kmart. Sick of constantly chasing for an update. It's now three weeks and bike has still not arrived.
Only able to communicate with Kmart via sms. Poor service.

Incentivised Review No
Return Claim MadeNo

Horrible experience with Online order. Useless customer service.

published

Do not support this company. Their online order processing department is almost non-existent. No delivery information sent out after waiting for almost a week. I had to keep calling them up multiple times to request for delivery details. Customer service attendants were absolutely unhelpful and unenthusiastic. The online order finally arrived after 2 weeks, however 1 item was missing. Called them up again and they said it will arrive by the end of last week. It did not. Called them up again today and they sent message said their system indicated the item was delivered. However providing no proof of delivery. Scam.

Product Quality
3/5
Shipping
1/5
Mal
MalSydney, NSW

Terrible online shopping experience

published

Not great experience
waiting for my order after 3 weeks
Tracking # given is not valid
No one either on phone or online can help me with my order

Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Declined system error

published

Tried to buy an item and when I went to pay I got this error twice. Useless store with absolutely no support.

Incentivised Review No
Rocker
RockerCentral Highlands and Goldfields, VIC
  • 3 reviews
  • 4 likes

First and last time i will ever deal with Kmart online

published
Product Quality
1/5
Shipping
1/5
Nick n.
Nick n.Sydney, NSW
  • 2 reviews
  • 2 likes

Dont’t bother! Nothing is available for Click and collect

published

Their real time stock availability is full of crap! A year on since they made news headlines for this same issue, it’s still happening. Get your act together Kmart! Waste our time ordering goods and advising available to proceed to check out and says items not available instore

Incentivised Review No

Still waiting

published

Appalling customer service on the phone, no response to emails/messages. Still haven't received 3 out of 4 supposedly click and collect products.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Ms.E
Ms.E
  • 19 reviews
  • 10 likes

Terrible customer service

published

I understand it’s covid delayed on delivery. But there are reasonable timeline or at least able to have a valid tracking number. They provided a tracking number which unable to track, just bring me direct to CourierPlease website, but no information show.
I contacted customer service via website, email, text, very slow to get the response, finally got one but they basically said they have to wait to the response from courier and get back to me which they never did. I contacted again and still not get any answer. Kmart ignore their customer now.

Product Quality
3/5
Shipping
1/5
Richard
RichardSydney, NSW
  • 8 reviews
  • 7 likes

Never recieved

published

$75 DOWN THE DRAIN 2 months no delivery kmart no comments,,Australia post couldn't care less refered me back to kmart never again

Product Quality
1/5
Shipping
1/5
Flash
Flash
  • 12 reviews
  • 10 likes

No customer service

published

I had the same experience as Steve R below. Put order in, order emailed confirmation, no call about pickup, no record of order. Email arrived a few days later saying to ring urgently so rang up customer service, told there was short waiting time, after waiting almost an hour pressed text option and heard nothing back. Later when I did get a text it was about store hours. I texted back order number and details again and still no answer. Kmart needs a good shake up of it's customer service people as they are not doing their job. It's the polar opposite of their recorded self congratulatory messages.

Product Quality
1/5
Shipping
1/5
Emma
Emma
  • 3 reviews
  • 4 likes

Many products unavailable with no communication

published

I placed an order for click and collect, I then received a text saying some of my items were ready for collection. There was no way to work out which items were unavailable prior to picking up the order. I had to tick of each item from the initial invoice and work out what was missing myself. I then get an email the next day saying the missing items are unavailable for click and collect but it doesn’t give me any additional information and so I don’t know if I am being refunded or if these items will be posted to me which is very unhelpful because I can’t work out if I should reorder somewhere else.
I don’t recommend using the online store. Kmart has a lot of work to do to make this service a less frustrating one for customers.

Incentivised Review No
Return Claim MadeNo
Sally
Sally
  • 23 reviews
  • 12 likes

False offer of available products, cancelled orders with environmentally unfriendly packaging

published
Product Quality
2/5
Shipping
2/5
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