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Kmart Online Store

Kmart Online Store

1.6 from 662 reviews · View Statistics
See the Best Online Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.9 (35)
  • Return Claim MadeYes (3) · No (45)
  • Shipping
    2.4 (27)
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Erskineite
Erskineite
  • 2 reviews
  • 3 likes

Online shopping - I don't think it exists

published
Incentivised Review No
Return Claim MadeNo
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Elizabeth4041
Elizabeth4041Wingham, New South Wales
  • 5 reviews
  • 4 likes

Never has stock but you don’t know that!

published

I order my kids, and sometimes myself, for clothes.
Prices are good but as you shop it’s hard to know what’s actually available…when you go to your cart you have to remove half of what’s in there because it’s marked unavailable.

Then when they ship the order you get an email telling you what other items you won’t be getting, saying they’ve refunded.

I usually pay with zip, and the refund is fifty-fifty on whether it appears.

I don’t have a local place to shop because I live far from a major town. I wanted to keep with someone that uses my flybuys but I will be looking at big w next.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
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shootingstar
shootingstarSydney Surrounds, NSW
  • 69 reviews
  • 55 likes

Out of stock

published
Incentivised Review No
Return Claim MadeNo
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Pretty Poor

published

Spent hours sifting through the website to find things that were in stock. I eventually placed my order and paid on the 14th Oct.
I received a tracking code a couple of days later but as of the 23rd, my order is STILL only being "processed".

Blaming Aus Post for delays is al very well if the hold up is on delivery but 9 days in and they still having even processed my order.

Incentivised Review No
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Margaret
MargaretSydney Surrounds, NSW
  • 2 reviews

NO response very frustrated

published

I have email at least 6 times in regard to 3 orders all for the same items as they would not allow me to order the quantity I needed. Some of the orders came but no paper work so I could not work out which order was which. I still have 3 items outstanding and can't get a reply. Very very frustrating.

Incentivised Review No
Return Claim MadeNo
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Couldn’t find what I was looking for always out of stock doesn’t look like they restock at all

published

Would show but was out of stock as on website it shows false advertising as the product was not there

Incentivised Review No
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Lisa E
Lisa E
  • 4 reviews
  • 5 likes

Frustrating online shopping experience

published

Spending time carefully selecting clothing items over 90 mins, ensuring all available online, only to greet the 'view bag' to see ~50% were unavailable for home delivery. Then, after removing those items, making the purchase, and then immediately adding them to a new cart for click and collect, a large portion of those are suddenly available for home delivery but not in store as indicated! Repeated problem over another 45 mins. It's unclear if their website is faulty, or their stock levels system is severely lacking. Either way, my purchase was reduced and my frustration increased - not a good business model in these times when many are shopping online.

Incentivised Review No
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Kim
KimAU
  • 9 reviews
  • 13 likes

damaged item and they won't do anything about it

published

I ordered a heap of things, two of them, toilet roll holders, were damaged. I sent kmart photos and my order number and asked for a refund but they did not reply.

Incentivised Review No
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Joeann
JoeannMelbourne Victoria
  • 13 reviews
  • 14 likes

No customer service

published

Customer service is uncontactable when placing online orders. They do not answer email requests for information and they are not contactable via phone. Very disappointing service from KMart, especially in these times when you cannot go to a store to make a purchase.

Incentivised Review No
Return Claim MadeNo
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Michelle
Michelle
  • 4 reviews
  • 2 likes

They're being inundated by the lockdowns

published

I've had generally positive experiences with Kmart Online in the past (except when ordering fragile items; expect most of them to be broken on arrival).

However, it seems they're being inundated due to the lockdowns and the surge in online shopping. What used to be a turn around of just a couple days between order confirmation and delivery, has turned into several weeks... with items being cancelled left, right, and centre.

I would avoid shopping with them online for the time being, if you can help it.

Product Quality
3/5
Shipping
4/5
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Unpleasant experience

published

Very Angry unpleasant and abusive delivery driver. He called me when I was at the doctors and started yelling that my address does not exist ….would not listen to the directions I was trying to give him …Yelling that I don’t know how to write my address and don’t know where I live …because Google show him different …Finally he found my house and left the parcel under the carport for everyone passing to see
Lucky I was back home shortly…
Also showing a photo how my parcel was packed by kmart

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Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
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Pedro  M.
Pedro M.Sydney Surrounds, NSW

Improvements for the Online Experience

published
Product Quality
4/5
Shipping
3/5
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Mi W.
Mi W.Sydney, NSW

Books arrived damaged, slow delivery and products become unavailable after the purchase

published

After paying for my order online, I received an email saying that some products were not available, which was contradictory to what the website said. The delivery took two weeks as opposed to "5 day metro delivery". One of the board books I purchased arrived with a big cut on the cover.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Missing Bin Lid

published

Ordered a 40L Touch Top Bin, but I have not get the Lid. Just get a massive plastic rubbish inside.

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Product Quality
3/5
Shipping
3/5
Incentivised Review No
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smok
smokCentral Queensland, QLD
  • 104 reviews
  • 92 likes

Used to love Kmart. Now $(&+!!

published
Shipping
1/5
Incentivised Review No
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Questions & Answers

Shawn
Shawnasked
Kmart Online Store

Why do Kmart and target only have a limited number of 6-7 xl in shirts I'm not a huge man but I need mainly for length I find it very difficult to find shirts that fit I buy a size 5 one wash they don't fit anymore aNd that's in cold water lift your game

No answers
Lucius C.
Lucius C.asked
Kmart Online Store

how do i get on to your online shop

No answers
Ell S.
Ell S.asked
Kmart Online Store

looking for silver table runnerruseable table runner2mx33cm

No answers
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Kmart Online Store

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