Reviewer Photos & Videos
Great until they changed the web site
Kmart Web site is unstable, you put items in basket and they disappear and there is no longer a "Wish List". Advertise stock is available and after battling with the website you go to checkout and it is sold out. Sometimes it is suggested to check the stores - no surprise there is no stock there. Times are hard for retail, but do not downgrade your web site in the middle of a pandemic! My gripe is with the web not the stock shortage adult customers understand the issues. Not a fav anymore...
Bring back the customer Wishlist feature
Kmart removed the Wishlist feature on their website, and has therefore lost me as an online customer. I prefer to browse through the kmart site when I have time to spare, save items into my personal wish list, then transfer the wish list goods into the shopping cart when convenient. I don’t have time to continually go back and forth through the website to relocate the items I wanted. I also prefer to buy multiple items in one transaction to avoid shipping costs.
When I contacted Kmart in early April 2022, this was the written response – “Unf...ortunately, certain features such as My Favorites and Wish List has temporarily been removed due to the recent website upgrade. These features will be coming back sometime in the future as we continue transforming our website in making it better for you”. Kmart, you are missing out on purchases until you bring back the wish list. I just don’t have the time, nor do I want to pay for shipping unnecessarily.
Issues with website.
I've had issues with the Kmart website for a long time. I contacted customer support quite a long time ago as I couldn't save items into the Favourites/Wish List and I kept losing the items from my cart. My issues were referred to the technical support area but the issues were never resolved. I created a new account in hope that I would no longer experience the issues. Instead, the Kmart website now no longer allows for saving items in Favourites/Wish List and still I keep losing items from my cart. I just lost everything I had been adding over...the course of a few hours and now have to either start again or give up and forgo my order. My two star rating is for while the website is difficult to use, if you do manage to place an order, I general have had positive experiences with receiving orders.
Bring back the wishlist!
Please bring back the wishlist! After the new website update , it takes much longer to shop which has put me off!
Online shopping is a nightmare!
Let me start by saying that I love Kmart in general, and have been a regular customer for years. But I simply cannot understand why they can not get their inventory correct when shopping online! Every single time I have placed an order, I choose the things that say are in stock, then go to checkout and half, if not most, items are suddenly out of stock. So, I remove those items, check out, then will immediately get notification that part of the order I did put through has to be cancelled as no stock. BUT. If I add those same items to cart only ...a minute later, it will let me check out those supposed out of stock items, only I have to pay again for shipping. What the actual hell?! For example, 3 days ago, I added 44 items to my cart and was only able to check out with 13. I have NEVER had so many dramas trying to shop online anywhere else. Why is it so bloody difficult to keep their system updated in real time like every other online store does?! It's gotten to the point I just can't shop with them anymore as online is a nightmare every single time (we won't talk about having to ship multiple packages at different times for the same order) and getting in store is tricky. So frustrating.
Log In Issues and Stock Not In Stock!!!
Since last weekend can't log on or create a new account nor do a forgotten your email request.
Contacted KMart and was told it would take 12 hours to reset, but still not reset.
I ended up placing an online order to collect as a GUEST only to discover that the two main things I was ordering were actually not in stock even though my order went through and was charged.
Kmart - make sure your inventory is up to date or something.
Also, make sure KMarts are all stocked as I am sick and tired of having to go to KMarts that aren't local!!!
Kmart needs to care for the planet!
I love kmart, prices and quality is awesome but kmarts care for the environment is not ok. Tiny little items are delivered in a huge box. It's damaging to our planet. I think that some adjustments need to be made. This has been happening for yrs now and with our planet in danger it needs to be amended asap
Purchased items online; opted for click and collect at my local store; and even received a pop up telling me that as I lived within 5kms of the store, I could get quick delivery for just $5! I declined and stuck with the click and collect. But when I got the message telling me my items were ready for collection, I went to the store only to discover that KMart Online had delivered the goods to a store IN ANOTHER STATE! This despite the fact that my name and address were provided during the transaction, and even though their system had recognis...ed that I lived within 5 kms of my nominated store! So I purchased the items while I was instore. But now I have to wait for TEN DAYS for my refund. TEN DAYS!!! Not even a trite 'I'm sorry for the inconvenience.' Never touching KMart online ever again.
Online shopping - I don't think it exists
I really like the Kmart product range but online shopping is a farce.
I found the product I wanted, clicked on it to buy and saw the 1 [product] added to the cart - but at the same time I received a message 'Please note - stock availability may change'. Huh? Rang the 1800 number to find out what this uninformative message means (the text messaging line provided on the website is disconnected!) Turns out that it translates as the item isn't available in my local store and I can only do a Click and Collect order at another store, the nearest bein...
NO response very frustrated
I have email at least 6 times in regard to 3 orders all for the same items as they would not allow me to order the quantity I needed. Some of the orders came but no paper work so I could not work out which order was which. I still have 3 items outstanding and can't get a reply. Very very frustrating.
No customer service
Customer service is uncontactable when placing online orders. They do not answer email requests for information and they are not contactable via phone. Very disappointing service from KMart, especially in these times when you cannot go to a store to make a purchase.
They're being inundated by the lockdowns
I've had generally positive experiences with Kmart Online in the past (except when ordering fragile items; expect most of them to be broken on arrival).
However, it seems they're being inundated due to the lockdowns and the surge in online shopping. What used to be a turn around of just a couple days between order confirmation and delivery, has turned into several weeks... with items being cancelled left, right, and centre.
I would avoid shopping with them online for the time being, if you can help it.
Very Angry unpleasant and abusive delivery driver. He called me when I was at the doctors and started yelling that my address does not exist ….would not listen to the directions I was trying to give him …Yelling that I don’t know how to write my address and don’t know where I live …because Google show him different …Finally he found my house and left the parcel under the carport for everyone passing to see
Lucky I was back home shortly…
Also showing a photo how my parcel was packed by kmart
- Kmart Online Store
Improvements for the Online Experience
Perfect that you end-up not releasing the pick-up logistics to that horrific third party that didn't accomplish with the privacy act but we are a bit far away from doing a 10 points work.
1) Regarding the pick-up on Retail.
The board to place your details on the pick up tables should be substitute by a tablet or digital device only accesible by the company workers. While they have to leave the table anyone can get the board, make a photo or easily collect any private information from the papers. See how they are doing on Whoolies, one worker ...
Books arrived damaged, slow delivery and products become unavailable after the purchase
After paying for my order online, I received an email saying that some products were not available, which was contradictory to what the website said. The delivery took two weeks as opposed to "5 day metro delivery". One of the board books I purchased arrived with a big cut on the cover.
Questions & Answers
I have place an order 2 or 3 days ago. And Still I havent received any order confirmation and receipt in my email. But I have been deducted in my afterpay account already. How can I check if order was really confirmed and being processed? And how can I track my order?
Mate, on the ground, KMart seems to be inflating prices and dispensing with human staff in favour of self-serve.
So don't expect much online help either.
But, to check your order : ...
Hi Jonah, we're so sorry to hear this! Commonly when this happens it's due to a typo in the email. If you can PM us the date you made the order, total cost, items ordered, delivery/ billing address an...d contact number associated with your account we can check this for you.
I placed an order online (items that are large).
I originally selected that the items not be left unattended upon delivery and rather that they are signed for, under the impression that said items would be sent together, and thus I would be able to ensure that either myself or someone else would be home on the day or at the time of the expected delivery.
*After* placing the order I was advised that it would be likely that each item would be shipped individually, dependant on what stock was available at each warehouse, which I completely understand. Although, I cannot ensure that either myself or someone else can be home to sign for said items on what could be potentially spread out over 3 separate business days.
Additionally, I do not particularly and potentially want each item to be sent back to the nearest Kmart store because no one was home to accept and sign for the delivery, only to have a refund automatically processed, when instead - any form of communication could be taken to contact myself to then organise the collection from the store itself if the delivery was unsuccessful.
Furthermore, I would then have to wait for the refund to be processed, placed said order again, and pay an additional $80+ delivery fee.
Am I able to change it so that the items can be left unattended rather than signed for?
Hi Stephanie, thanks for getting in touch. Unfortunately, we're unable to change the delivery instructions once the order has processed, but depending on which courier your parcels are shipped with, y...ou can reach out to the courier directly to request the authority to leave it amended.
how can i review my old orders
I bought 2 plant pots on the 7th April, which arrived today from Shellharbour.. Order No. 304120307. Both arrived badly damaged. I have taken photos, but I cannot attach here. Please refund and if you...want the pictures, send me an email where I can attach. I had an earlier order for a step stool that also came damaged but I did not complain as it was only $5.
Hi Shan, thanks for reaching out! These will be in your order history on your account.
We're so sorry to hear that the plant pots you ordered were damaged, Raelene! Unfortunately we're unable to remotely refund without viewing the damage first. You can reach out to us via Facebook or by...filling in your details here: https://www.kmart.com.au/contact-us/ and we can assist in sorting this out for you.
Get an answer from our members and Kmart representatives
About Kmart's Online Store
The Kmart Online Store sells most products sold at physical Kmart stores. You also have access to Kmart's Online Exclusives products.
You can buy a range of products ranging from clothing, home and living products, tech products, toys, beauty products, sport and outdoor products, and kids and baby products.
Some features of the Kmart Online Store include:
- Free delivery over $65.
- Metro delivery within 3 to 5 business days.
- Order before 12pm for same day collection.
- Have your Click & Collect order delivered express for $5.
When shopping on the online store, you can see the stock availability of an item at your preferred physical Kmart store.
How do returns work?
You can return certain products that have been purchased on Kmart's online store, but they must meet a few criteria, some of which are:
- It must be returned within 60 days of purchase.
- You need to provide a proof of purchase (such as a receipt), and
- It must be 're-saleable' (that is, unused and in original packaging).
What do reviewers think of the Kmart Online Store?
Reviews for the Kmart Online Store have mostly been negative. Among positive reviews, customers praised the competitive prices and the efficiency of Click & Collect services (although reviewers were divided on this).
Those who left 1 or 2-star reviews said that Kmart's customer service for their online store was lacking and not particularly helpful. Reviewers who wanted a refund said that these took a while to process, and in some cases, Kmart didn't refund the delivery on unfulfilled orders.
They also said that some of their orders were only partly fulfilled, and that they weren't notified that there wasn't stock for the items they didn't receive.
Some reviewers also said that Kmart's website wasn't user-friendly, saying that it was difficult to navigate and that sometimes they were met with error codes.
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