Kmart Online Store

I love kmart, prices and quality is awesome but kmarts care for the environment is not ok. Tiny little items are delivered in a huge box. It's damaging to our planet. I think that some adjustments need to be made. This has been happening for yrs now and with our planet in danger it needs to be amended asap

Edit: a couple of days after posting this the mattress arrived! I’m in Brisbane metro. I’ve always loved Kmart and would have given 5 stars any day but this time I gave 4 because the communication was very poor and no accurate times were given. I only found out the day of delivery that the mattress was on the way. The day before I was told it was still in processing (meaning warehouse? They weren’t clear). It’s all a bit of a shambles BUT! The mattress is BRILLIANT. I forgive you Kmart, I’m sorry I was mad at you.

Original post: As others hav...

I've had generally positive experiences with Kmart Online in the past (except when ordering fragile items; expect most of them to be broken on arrival).

However, it seems they're being inundated due to the lockdowns and the surge in online shopping. What used to be a turn around of just a couple days between order confirmation and delivery, has turned into several weeks... with items being cancelled left, right, and centre.

I would avoid shopping with them online for the time being, if you can help it.

Very Angry unpleasant and abusive delivery driver. He called me when I was at the doctors and started yelling that my address does not exist ….would not listen to the directions I was trying to give him …Yelling that I don’t know how to write my address and don’t know where I live …because Google show him different …Finally he found my house and left the parcel under the carport for everyone passing to see
Lucky I was back home shortly…
Also showing a photo how my parcel was packed by kmart

Perfect that you end-up not releasing the pick-up logistics to that horrific third party that didn't accomplish with the privacy act but we are a bit far away from doing a 10 points work.

1) Regarding the pick-up on Retail.
The board to place your details on the pick up tables should be substitute by a tablet or digital device only accesible by the company workers. While they have to leave the table anyone can get the board, make a photo or easily collect any private information from the papers. See how they are doing on Whoolies, one worker ...

Ordered 7 glass containers. No fragile sticker anywhere on the delivery box when it arrived 1 container smashed on arrival. Probably couriers fault but cheap packaging from Kmart no bubble wrap knowing these are glass products and no fragile sticker…..pretty poor.

give a 3 because of their choose of courier Allied express are usless this is the 3rd time kmart has used these people and once again they have lost my items. and again have to chase down my items. why use a severe that has a 1.4 rating???

I was very worried after placing my Kmart order to read the complaints online of peoples packages not coming, stock being sold out, damage to goods etc but I would recommend them for everyday products.

I placed an order around Christmas time 2020 and all products came within a week, only complaint is they were all in different orders subject to stock availability at stores. I got all my products but none came with protective packaging, all were just placed into a large box each time (this is where breakage would occur if someone bought glass etc I believe).

Personally, I think they are good to buy with but do be aware of the packaging and how that may impact products during transit.

What a lot of 1 star reviewers fail to realize is that the store is not operating like Amazon here. They are simply sending staff around a store most likely to be able to fill your order. If they can't fill your order completely, the rest gets shunted onto another store, thereby probably nullifying any margin they ever stood to make on the sale in post, handling and labour. Not the consumer's fault, sure but just the way it is ATM.

I have been a purchaser of Kmart’s poly cotton sheet sets for years. A few weeks ago I purchased a new set. The quality of the set is disgusting. So thin I can quite clearly see through two layers to my pale grey ironing board cover. The elastic in the fitted sheet is pathetic. In other words the sheet set is rubbish. Go back to your previous poly cotton sheet sets please or I will be buying elsewhere.
Otherwise very happy with other purchases from Kmart online

Kmart online have not let me down so I am unsure what the (bad reviews) are about???
I have ordered several items over the last few months and I have been notified every step of the way, also Australia post have been great too, item delivered with in 4 days, Thumbs up from me

Their products are very good quality considering the prices and last a long time. I always buy from Kmart but online delivery can be a bit glitchy. Often items will say it’s instock until you go to checkout, then it says it’s out of stock which is a hassle. Delivery arrives on time nicely and will be buying again.

I purchased the Extra Large Shaggy Rug for $89. Thought it was great value and it looked wonderful when I placed it on my spotless clean white tiles. However, I lifted the rug after about a month to place a non slip protector underneath, and found white powder everywhere. It was like someone had tipped a bag of flour on the floor. It filled 3 dustpans! No idea how such a huge amount of powder came out of the rug, and it wasn't visible on top or at the 2 visible sides (the other 2 sides of the rug were under sofas).

Can't find any reference to this online except for one FB post from another customer which I couldn't view (I could only see the first 2 lines which mentioned the powder).

It's an otherwise great rug.

i ordered a mattress in a box friday and was at my house by tuesday the next week was heaps easy to set up and put on the bed it is a little smaller then a queen mattress but still fits i put a mattress top and waterproof protector and the fitted sheet and i love it it’s completely comfortable not hard at all soft but just the right softest really happy with it

I had to phone to confirm my order. A supervisor hasn’t returned my call. Goods arrived smashed. I will never buy from them again, be warned!

I buy a lot online since I am paralysed but am very dispointed with Kmart