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Kmart Online Store

Kmart Online Store

1.6 from 820 reviews · View Statistics
See the Best Online Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Kmart

Pros

Competitive prices

Cons

Customer support can be inefficient
Website can be difficult to use
Slow to process refunds

Reviews

  • Product Quality
    4.3 (13)
  • Return Claim MadeYes · No (15)
  • Shipping
    4.0 (14)
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Diana
DianaGreater Melbourne (Inner), VIC
  • 2 reviews

Good delivery times - although packaging could be better!

published

Kmart online is generally very reliable. Order fulfillment is normally within 2 weeks. However, orders can be fulfilled by multiple stores, resulting in multiple packages arriving on various days. They don't seem to have smaller boxes to fit smaller items. I received a roll of wrapping paper and a birthday card in a box that was 50cm H x 140cm W x 40 cm D, which was filled with the package air bags. Major waste.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kmart
KmartKmartSend a private message

Hi Diana, thanks for taking the time to share your experiences ordering online with us! We're always working to improve our online shopping experience and have shared your comments regarding our packaging with our team.

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Lauren
LaurenSouth East Queensland, QLD

Same issue as others - no communication, no delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Bex
Bex
  • 2 reviews

Ordered 7 glass containers 1 damaged on arrival no fragile sticker on delivery box

published

Ordered 7 glass containers. No fragile sticker anywhere on the delivery box when it arrived 1 container smashed on arrival. Probably couriers fault but cheap packaging from Kmart no bubble wrap knowing these are glass products and no fragile sticker…..pretty poor.

Incentivised Review No
Return Claim MadeNo
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Rose
RoseSydney Surrounds, NSW
  • 13 reviews
  • 14 likes

Was pretty good, only minor issues.

published

I was very worried after placing my Kmart order to read the complaints online of peoples packages not coming, stock being sold out, damage to goods etc but I would recommend them for everyday products.

I placed an order around Christmas time 2020 and all products came within a week, only complaint is they were all in different orders subject to stock availability at stores. I got all my products but none came with protective packaging, all were just placed into a large box each time (this is where breakage would occur if someone bought glass etc I believe).

Personally, I think they are good to buy with but do be aware of the packaging and how that may impact products during transit.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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Love kmart ;)

published

Kmart online have not let me down so I am unsure what the (bad reviews) are about???
I have ordered several items over the last few months and I have been notified every step of the way, also Australia post have been great too, item delivered with in 4 days, Thumbs up from me

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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Mary E.
Mary E.Greater Melbourne (Outer), VIC
  • 6 reviews

Very good

published

Their products are very good quality considering the prices and last a long time. I always buy from Kmart but online delivery can be a bit glitchy. Often items will say it’s instock until you go to checkout, then it says it’s out of stock which is a hassle. Delivery arrives on time nicely and will be buying again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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natika
natikaNew South Wales

queen mattress in a box

published

i ordered a mattress in a box friday and was at my house by tuesday the next week was heaps easy to set up and put on the bed it is a little smaller then a queen mattress but still fits i put a mattress top and waterproof protector and the fitted sheet and i love it it’s completely comfortable not hard at all soft but just the right softest really happy with it

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Muddy
MuddyVictoria
  • 12 reviews
  • 4 likes

Delivery glitch fixed quickly

published

I ordered a large item from KMart online and got AusPost tracking which showed no delivery date. The parcel didn't move at all for 8 days. I rang Auspost who said they hadn't received the parcel from KMart yet, just the tracking information. I rang KMart who said yes the parcel was with Auspost. The helpful KMart guy lodged a customer complaint for me with Auspost and the parcel arrived 2 days later.
It was Australia Post's fault and I'm pleased that KMart fixed the problem for me so quickly. Delighted to have received the delivery and will definitely use KMart online again.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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Elena
ElenaNorth Western Region, NSW
  • 9 reviews

Great stock

published

This place always has a great range of products available and is soo cheap! Only reason I'm not giving them a 5 star review is because I've had two products that were not working correctly or at all. Though that was just two products out of 50 that worked perfectly! Nice fast delivery and packaged well. The online store is very easy to navigate.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Jarryd Chapman
Jarryd ChapmanSouth East Queensland, QLD
  • 4 reviews

Very straightforward and fast turnaround

published

We were after a particular item which we were unable to locate at Kmart stores. The process of instead going online to order it was straightforward and easy. I was able to see how many of this particular item were in stock at the warehouse. The turnaround time to get the items in the mail was fantastic as well.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Holly J.
Holly J.Sydney, NSW
  • 4 reviews

Microwave, looks like a designer one!

published

Ok, I'll admit i was sceptical because the price was so cheap but once it arrived and I unwrapped it the microwave looked like a designer one. Sleek and shiny and on top pf that it's quiet and runs smoothly! I paid for regular postage so it took a few days to arrive but arrived safely and in perfect condition.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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a79
a79Greater Melbourne (Metropolitan), VIC
  • 26 reviews
  • 10 likes

Click and collect so good

published

Ive recently used the click and collect for buying from Kmart online its great as it saves taking my 3 little children around the store with me, means I don’t get sidetracked and buy more than I intended and bonus it’s free if you spend $30 or more
Definitely a great way for young families to get some shopping done
The only annoying thing is sometimes the order is not fulfilled entirely and you get refunded for the product in that case or they can sometimes send it for free if it’s found at another store ... but otherwise this way of shopping is fantastic !

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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Lucy
LucyMoranbah
  • 3 reviews

Excellent Service

published

Highly satisfied with the service, from ordering the items online to receiving the items in 2 days which is not common for living in regional remote area. Extremely happy customer

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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IG-Crystina.Hussey
IG-Crystina.HusseySouth East Queensland, QLD
  • 4 reviews

Easy Understanding!

published

Very easy to navigate and understand. I was able to also ask questions and get a response fast when I had trouble or was looking for a product! Would defo recommend buying online. It’s handy and useful and some items online are diff to what’s instore sometimes too so you could get something that’s only online ! Convenient too for those who don’t have transport or can’t take the public transport option and shipping is super fast too!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Knon
KnonBathurst
  • 4 reviews
  • 3 likes

Quick shipping but a lot of packages.

published

Shipping was very quick, better than expected, and items were as described. Because items came from different stores I ended up being sent 5 different packages. I can understand why if they didn't have all the stock in the same place, but it did seem like a waste for small things (ie $2 pair of undies) to be sent individually. If there was an option i would've been happy to wait until stock came in or delete off order to save their time and packaging.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

candice p.
candice p.asked
Kmart Online Store

i have purchest from the online stop but when i go to check my orders it says i have none but the mouny has been taken from my acc

1 answer
Kmart
KmartKmartSend a private message

Hi Candice, we are sorry to hear about this. Would you be able to share your email, phone number and address for the order on Facebook direct message so we can look into this for you.

Mary T.
Mary T.asked
Kmart Online Store

If I do an online order and ask for delivery rather than click and collect and 1 of the items are unavailable at my closet store will they missing item be shipped separately

1 answer
Kmart
KmartKmartSend a private message
Ross A.
Ross A.asked
Kmart Online Store

How do I use a gift card to purchase online items. ??

1 answer
Kmart
KmartKmartSend a private message

Hi Ross, thanks for reaching out! Currently, gift cards are an instore only payment method. We're so sorry for any inconvenience caused by this.

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Kmart Online Store

Details

About Kmart's Online Store

The Kmart Online Store sells most products sold at physical Kmart stores. You also have access to Kmart's Online Exclusives products.

You can buy a range of products ranging from clothing, home and living products, tech products, toys, beauty products, sport and outdoor products, and kids and baby products.

Some features of the Kmart Online Store include:

  • Free delivery over $65.
  • Metro delivery within 3 to 5 business days.
  • Order before 12pm for same day collection.
  • Have your Click & Collect order delivered express for $5.

When shopping on the online store, you can see the stock availability of an item at your preferred physical Kmart store.

How do returns work?

You can return certain products that have been purchased on Kmart's online store, but they must meet a few criteria, some of which are:

  • It must be returned within 60 days of purchase.
  • You need to provide a proof of purchase (such as a receipt), and
  • It must be 're-saleable' (that is, unused and in original packaging).

What do reviewers think of the Kmart Online Store?

Reviews for the Kmart Online Store have mostly been negative. Among positive reviews, customers praised the competitive prices and the efficiency of Click & Collect services (although reviewers were divided on this).

Those who left 1 or 2-star reviews said that Kmart's customer service for their online store was lacking and not particularly helpful. Reviewers who wanted a refund said that these took a while to process, and in some cases, Kmart didn't refund the delivery on unfulfilled orders.

They also said that some of their orders were only partly fulfilled, and that they weren't notified that there wasn't stock for the items they didn't receive.

Some reviewers also said that Kmart's website wasn't user-friendly, saying that it was difficult to navigate and that sometimes they were met with error codes.

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