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Kmart Retail Stores
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- 2 reviews
- 1 like
I kept few things in the trolley worth of not less than $100. Before going to the register I looked at myself in the mirror and tied the belt of my cardigan, as I was going to work from there. After paying the bill at the register, I walked up to the door I showed my reciept and the lady went through my receipt and said in a stern voice but you haven't paid for the cardigan that you are wearing. I was confused and was really taken by surprise and I said sorry this is my old cardigan and asked if she was accusing me of stealing, which she surel...
Read morey was causes he repeated the same thing again. I asked why don't you check the cameras before accusing of anything she went like yes that I will do but not now. And I swear not for a second she would have thought that I might have NOT stolen she was that sure so her behavior towards me was that AWFUL and DISRESPECTFUL and I told her that I feel offended and I would like her to check the camera right now and clear everything, while I am happy to wait. I work at the center and this kind of embarrassement is too much to take for me. She came back after 10 minutes appologized and was trying to pin on me again saying that I might have taken off and worn on my cardigan thats how one of the employes got confused and reported her whereas I wasn't even in the women clothing section or took my cardigan off at any time at Kmart, so vasically she lied. This was absolutely ridiculous and I couldn't concentrate on my work the whole day. I don't know what kind of harassment is this! Why didn't they check the cameras before accusing, my old cardigan that I wore has wool coming out and has stains too which she completely ignored before opeing her mouth and the amount of humiliation I went through is undescribeable guys. I am definitely done with Colonnades Kmart. This was brought into managers attention but didn't seem like he cared much instead he sais it happened a lot lately and he is planning to do something! Well lol! I have nothing to say about that manager cause he apologised but it didn't seem a lot to him and he just wanted to get rid of me. I definitely felt this was being a bit of racism from their part specially that old lady who thought I am a thief, i don't know how she missed seeing all the gold jewellery I was wearing or when I said I work at the center and she still couldn't comprehend. So good luck Colonnades Kmart you lost a big community's sale that's all I can say. And becareful folks before you walk in and also before you are look at yourself at the mirror cause you never know what will you be accused of without much proof! And I assure you it is mentally traumatizing and you don't wantbto go through that. #And please Kmart Team don't get back to me or apologise to me I don't want your sorry. If you really feel slightest bit of sorry in how I was treated today than just don't repeat the same with human being without proof. And mostly train your old employees to have some respect for people and not to think themselves as top of the world. Their attitide is what going to bring your whole team's hard work down.If you haven’t tried a bubble face mask please don’t I don’t have sensitive skin and it was burning around my eyes and my chin but mostly around my eyes just put it on and within minutes at felt like my face was on fire I quickly removed this mask and put a cold flannel on but still burning so I tried sudacream what you use for baby’s nappy rash and it did soothe it but two days later around my eyes still feel sore I am not a negative person so I don’t put reviews on but I think this justifiers it this time be very careful if you buy one I have...
Read more reported it to Kmart and they are saying I must have had a reaction to it fair enough but when one of the products are used in drain and oven cleaners I thought ohh wait so this Sodium Hydroxide is safe no I don’t think so but anyone with sensitive skin be very careful just don’t buy it so this is what must have caused the burning it needs to be taken off the shelves ASAP please Kmart don’t fob people off the internet is there for a reason to find what is in these face masks I don’t need a person who is a scientist to tell me this ingredient should not be in here it is dangerousThis shopping experience made me very anxious and angry. I felt like bad luck to meet a witch suddenly!
I experienced an unfair treatment in shopping at Kmart Eastland on 20th June 2022.
It was permitted to leak this shopping process public discussion from Kmart complaint department for. Any Ladies or Gent, who has the same experience, please give your comments here.
This shopping experience made me very anxious and angry. I felt like bad luck to meet a witch suddenly!
An old sale woman was monitoring quietly behind me constantly and shouting unfair oral warning of “not opening the item bag!” which I did not open it and was opened before because ...
Hi Nia, thanks for getting in touch and sharing this with us. This is certainly not what we ever hope or expect and sincerely apologise for any disappointment caused. At Kmart, we want to make sure we...
Read more're providing a great shopping experience for all of our customers, so it's disappointing to hear this wasn't the case at our Eastland store. We've shared your feedback with the Store and Zone Managers to ensure this doesn't happen in future, and hope your next experience shopping with us is a much more positive one. If you'd like to discuss this further you can contact our Customer Service team on 1800 124 125 or by leaving your details here: https://www.kmart.com.au/contact-us/This shopping experience hurt me badly emotionally.I could not sleep as I was insulted but did not find the right department to make a complaint. It caused me to pay too much time to handle this unfai...
Read morer treatment. I repeated this shopping incident to different managers. The Kmart managers just gave a few words for sorry of what was happened, but they never accept theirs’ faults caused by the staffs. They insisted that they did their jobs as that.Every time, when I thought that scene and talked it, I felt vomiting and sick. It could not be self-healed. I need to ask for psychologist to help me.It also changed my life style. Shopping was my happy time to be relaxed, especially in Kmart which was my most favorite shopping area, but I felt every uncomfortable to step in Kmart, as I maybe monitoring by someone behind constantly, and also many cameras on head to record my privacy. I searched website to find many similar experiences happened on different customers, I believe Kmart should pay the price to improve its customer’s services to stop this unfair cases in future.We are incredibly sorry about your experience Nia, we are looking into this and have flagged your experience to our management. We hope to improve our services in the future as we value our customers experience.
Bought a pair of "feel good" jeans after the Kmart website reviews seemed good....the sizing is like 2 different sizes in the one pair of jeans! I am normally a 16 in jeans from kmart, but I couldn't quite pull them over my thighs in store....I loved the look and feel of them though, so I ordered an 18 online (didn't have size at my store).
I can just barely get them up over my legs and thighs, they are super tight (which is ok because stretch fabric+skinny fit, I expected this and they will always stretch a little; from my experience, most ...
Read moreskinny jeans I buy are quite hard to get on until they're worn in)..... BUt the waist is huge compared to the rest of the jeans! once they're on I have at least an inch of free fabric at the top and it feels awkward and bulky! I've never had this issue with highrise skinny jeans before, they are normally my favourite style. Super disappointed because while they are comfy every where else, the waistband is both uncomfortable and very awkward-looking to wear. Attached pic shows how they fit well/tight everywhere except the huge loose gap at the waist. Disappointed to say the least, after all the supposed hype they gotHi Becky, thanks for your feedback regarding the sizing of our jeans. We are committed to providing all customers with the best products they need at irresistibly low prices, so we're really sorry to ...
Read morehear about your experience. We've shared your feedback with our Merchandise team as we continue to improve our product range and sizing.Find out how Kmart Retail Stores compares to other Physical Shops
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- 8 reviews
- 1 like
Bought a coffee machine for $89 6 months ago and it's faulty recently. Took it to the store with the proof of purchase and they refunded me $69 voucher. I cant even do an exchange for a coffee machine.
Hi Jack, we're so sorry to hear this! Faulty products returned with proof of purchase within 12 months of purchase can be returned back via the original payment method, so we apologise that this wasn'...
Read moret the case on this occasion. We'd recommend reaching out to our Customer Care Team on 1800 124 125 or by leaving your details here: https://www.kmart.com.au/contact-us/ so they can assist with this.- 9 reviews
- 3 likes
What is the point of publishing a response to my previous post if you can't even be bothered to action what you said you would?
After reading other posts I can see I'm not the first!
This is some of the worst and laziest customer service of any company I have ever dealt with.
Hi Sam, we can't see any other reviews like you've mentioned. Can you please provide a bit more information so we can help?
The quality looks and feels great. Length was perfect for both my cavoodles (medium) but way too big underneath. Although if we sized down it would have been too short in length.
Hi Samantha, thanks for taking the time to share this feedback regarding the sizing of our pet clothing! We've shared your comments with our team as we continue to work on improving our product range....
Read more Your cavoodles are gorgeous, thank you for sharing this adorable photo with us!- 7 reviews
- 1 like
I go to Kmart about once a month and always find few good quality products at excellent prices, especially in bedlinen, clothes and kitchenware. Recently a vaccum cleaner I bought from Kmart broke off (exactly a wheel from the brush) a year after I bought it. I did not have a receipt, only an original box and a bank statement. It turned out also that the purchase was done in a different store than I came to.
However, a young man Travis, a customer service representative in Kmart Stockland in Townsville, made an extra effort to sort everything...
Thanks so much for sharing your feedback! We're really glad to hear we have team members like Travis who are helping make your store experience that much better. We'll be sharing your kind words with ...
Read morethe store team so that Travis gets the recognition they deserve.What a great idea!
Bought a pair of queen size sheets and ant get them to fit, wrong size in package I assume. Not happy
We're really sorry to hear this, Robyn. If the item wasn't as described, the friendly team in-store can assist you with this return.
I don't have a receipt so I gave the first sheet set away and the second one I will just struggle with it. As 11/2 hour drive is a bit much as I'm not very well. I will buy linen from else were. Thank you
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- 15 reviews
- 7 likes
I'm loving the Everlast branded gym clothes and all the bamboo products, especially underwear and sheets. So many bargains. Great styling. I love shopping at my local store.
Hi there, thanks for taking the time to share this lovely feedback with us! We're so glad to hear you're loving our products.
- 5 reviews
- 3 likes
I bought the Anko ($14) tent for my son so we could “camp” inside. The poles are made of fibreglass and left splinters throughout my hands. I still can’t get them out as fibreglass particles are so tiny. I also read they can be dangerous. I don’t think this product is safe.
Hi Lucy, we are so sorry to hear this and would like to follow this up. Can you please fill out the Product Complaint form, via the link; bit.ly/Kmart-Feedback. Our team will then be able to get in contact with you.
- 6 reviews
- 1 like
I recently bought 1litre bottles from kmart and they arrived with no tops. After contacting customer service they explained that the supplier had no tops for them even though they were made by Anko which is their own brand. Customer service couldn't be bothered to help in anyway and just fobbed me off with a dismissive email on a Friday afternoon as they customer service representative wanted to go home.
Today I went to buy some basic work pants but there was a extremely poor selection of products at the Armidale store. What is the point of having a store that can't even get the basics right.
I will no longer shop here and do it online with another business.
Thank you for taking the time to reach out about this. We always want our customers to have an enjoyable time with us, so we are sorry to hear you have not felt this way. We will be sharing your comments on with our Customer Support team. Thank you.
Find out how Kmart Retail Stores compares to other Physical Shops
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Great service
Clean store
Always helpful
Great range of products at a great price
Easy access to store, wide Isles
Friendly, polite staff
Brilliant store to visit
Hi Karen, thanks so much for your lovely feedback regarding our Coffs Harbour team! We've shared your feedback with the store manager and hope you have a great afternoon.
- 3 reviews
I really enjoyed doing my painting, it was a fun day, the paints are nice to use, love the colours
Hi Michelle, we're so glad to hear! Thanks for reaching out to share this with us. Have a great evening.
- 4 reviews
- 3 likes
Have been into a few stores the last few weeks. Some empty shelves is to be expected - logistics issues are understandable. But the stores (keilor, Caroline Springs, Watergardens), were disgusting. Clothes just jammed in anywhere, stuff strewn all over the floor. Furniture out of boxes and in parts, it’s just a mess. Like the aftermath of a Boxing Day sale, only it’s been like this for weeks. Impossible to find anything, it’s like a $2 shop. Seriously, tidy up already. I gave up searching.
Questions & Answers
Looking for air fly 2.5 to pickup...
Can you show some products please
hi i need to buy a mouse for my computer please
They don’t have the hand baskets in Kmart anymore. Just these weird luggage looking trollies. Can I pick up items place in a plastic bag then when buying take them out into another plastic bag.
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Hi Katie, we are very concerned to hear about this and would like to have our team follow up with this. Could you please share your reference number with us so we can ensure that our team has provided...
Read more you with assistance and to check up on you again. We hope you are feeling better :)