??!
1 photo
Kmart Retail Stores

Kmart Retail Stores

2.9 from 197 reviews

Reviews

2.9

197 reviews
5
(63)
4
(25)
3
(16)
2
(18)
1
(75)
  • Product Quality
    3.1 (165)
  • Return Claim MadeYes (17) · No (142)
  • Customer Service
    3.3 (154)
Previous
Next

Reviewer Photos & Videos

  • More
Tim Bolt

Tim BoltGreater Melbourne (Outer), VIC

Horrible Service!

published

Horrible service, i could find what i was looking for. But then i found the cutest thing ever, didn't have it in my size or the right color! I also found something else that was beyond beautiful but wan't available in any stores. I am from America and generally go to Walmart, they are so kind and generous with each customer, Kmart Australia is the worst of them all, i will not recommend this to any and will never be back. It would be muchly appreciate if you were kinder and more wiser.
Please get back to me.
Thank you,
Tim Bolt

Customer Service
Product Quality
Store LocationMelbourne
Rocket Rod

Rocket RodWide Bay-Burnett, QLD

  • 3 reviews

Chew Resistant Pet Bed

published

Purchased a Chew Resistant Pet Bed for our 10 month old Border Collie 21/05/20. Destroyed overnight by her. She enjoyed it very much! Maybe the chew resistant should be left off the title!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPialba Qld 4655
See all answers
Shari B.

Shari B.Metropolitan Adelaide, SA

  • 2 reviews

Always amazing!

published

So many great products with low prices. Can’t go in without ending up with more than you were shopping for because you see all the great offers. Decent quality products also

Customer Service
Product Quality
Return Claim MadeNo
Physical Shops

Find out how Kmart Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
Kylie

KyliePerth, WA

Navy pet jumper medium SKU : P_42836216

published

Disappointingly poor quality. Stretched out of shape and pulled threads on first wear despite only sleeping in the item. Such a pity given the classic appearance of the jumper. I will not be recommending this item to others.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockingham, WA
See all answers
Docko

DockoGoulburn Valley, VIC

  • 2 reviews

JVC 65'' TV

published

I Purchased a JVC tv from K Mart and have had nothing but poor quality sound from it. The sound was so bad i purchased a sound bar for it so the sound would be clear. Hooked it to HDMI (arc) and sound drops out all the time. I had the sound bar & tv tested & was told the problem was in the tv. JVC don't want to know about it because my tv is now 6 weeks out of warranty. Total waste of over $1100.00 on a poor quality tv. Thanks JVC & K Mart

Customer Service
Product Quality
Return Claim MadeYes
Store LocationShepparton. Vic
See all answers
1 comment
Docko
Docko

Avoid buying a JVC tv from K Mart. JVC And or K Mart will not want to help you if you are not happy with the product. NO after sales service at all..

Carolina

CarolinaMelbourne

  • 5 reviews

Kmart manager disputed my return

published

I purchased two doona covers from Boronia Kmart being told I could return which one didn't fit.. I said I'd have to open the packaging in order to see what size was right. I was told that's fine... I took the king size one and measured the edge against my doona. It was too big. I returned it with my receipt to be told each Kmart make their own rules and eastland doesn't exchange or refund on bedroom linen. I disputed this as against consumer affairs rules I should be able to return it.... please listen to the exchange which I taped with the young woman 'manager'.... disgraceful service....she stated Kmart don't follow the laws of consumer affairs !

Customer Service
Store LocationBoronia.... returned to Eastland
Sam G.

Sam G.

  • 4 reviews

Product not to Size

published

This Anko Heated Throw is much shorter than the specifications of 160 cm in length. It has just 148 cm! Had I know the throw cannot cover my feet, although I am not a tall person, I would not buy it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBroadway, NSW
See all answers
Kay NT

Kay NTDarwin, NT

  • 3 reviews

Coolalinga store is excellent

published

Coolalinga store is excellent great products, good customer service. Strongly recommend, I was planning on going in there to browse and walked out with a car full of quality home marker products. Shop store with a door

Customer Service
Product Quality
Store LocationCoolalinga
Michael D.

Michael D.Perth, WA

  • 3 reviews

Awesome, love the place!

published

Kmart is a really good place to shop for any essential items, travel gear, sporting equipment or for kids. They have excellent prices and a great range of clothing too :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWarwick, Western Australia
See all answers
Physical Shops

Find out how Kmart Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
Gin

GinVictoria

Anko Food Processor - Terrible!

published

Do not buy this product. After taking back the Anko microwave we purchased from Kmart because it didn't heat anything up, we had to do the exact same thing for this product. It literally didn't work. Plugged it in, followed all instructions and it didn't even make a noise! Dead on arrival! Very cheap, Chinese made product. Will not be buying any more Anko products ever again.

Product Quality
Return Claim MadeNo
Store LocationKmart Southland
Bibiana M.

Bibiana M.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Good quality for cheaper prices

published

I think Kmart is a store where you can find good quality for a cheaper prices. I buy many products there as clothes, house products, books, make up and I'm really happy with the quality. Also the staff is really helpful.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
See all answers

The reviewer stated that an incentive was offered for this review

Felt humiliated

published
Return Claim MadeNo

Great low prices and helpful staff

published

I will say, I do love Kmart.. Most of the time I get what I need from them.. The online store is not always so reliable though as the product availability isn't always up to date but I still love all their products.. I did 95% of last year's Christmas shopping at Kmart.. They've got something for everyone..

Customer Service
Product Quality
Return Claim MadeNo
Peter M.

Peter M.

  • 17 reviews

Kmart Armidale is a joke!

published

Way better o go The staff at Kmart Armidale! Too incompetent to pack your click and collect orders correctly and then too greedy to refund customers money they’ve spent on items they did not receive! - I believe that is actually illegal business practice, but this store doesn’t care about their customers!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationArmidale, NSW 2350
See all answers
Anju

Anju

  • 5 reviews

Huge variety of products at affordable prices

published

If you are planning on living on a budget, but still need some essential supplies for your home, head over to Kmart. There's something there for everyone. And mind you, though the prices are lower than most big brands, it doesn't mean that the products are of very poor quality. Head over and find our for yourselves!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKmart Broadway, Sydney
See all answers
Physical Shops

Find out how Kmart Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
Angel

AngelVictoria

  • 24 reviews

Great variety of products but quality can be very poor.

published
Customer Service
Product Quality
Return Claim MadeNo

Teapot

published

The tea pot is great except the lid does not fit at all
The way it is packaged means you are unaware till you get the teapot home that the lid won’t fit it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBallina
See all answers
Scott

ScottHunter Region, NSW

  • 9 reviews
  • 1 like

Great going Kmart !!

published

Went to Kmart Glendale store to purchase an air mattress(ended up buying 2 as were a such a great price)...All the staff SMILED :) were pleasant & able to direct me to the right department & area. Overall the service was excellent. In most department stores now you cant even find staff on the shop floor for assistance.The Checkout staff were smiling,friendly & extremely efficient with a very short minimal wait as they were busy & there was a number of checkouts staffed too (unlike most stores these days) and i refuse to use self serve registers everywhere due to less creation of jobs in the future if we all opt for selfservice. Eg..in the past you didnt have to get out of your car for fuel,people were employed to pump it for you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlendale,NSW
See all answers
Georgia

GeorgiaMetropolitan Adelaide, SA

  • 2 reviews

New layout sucks

published

New layout is awful,having the checkout in the middlw of the store is ridiculous when you then have to stop n show your things to the door security which is fair bit when there's a big line up theres problems.
Also baskets are way too expensive.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMunno para
See all answers
Liz W.

Liz W.Central Highlands and Goldfields, VIC

Casual Loose Knits $15

published

Good quality range of knits in assorted colours for Autumn/Winter wear. Warm, comfortable and thick these knits can be worn with different outfits like jeans, leggings or skirts. Great value for $15!

Product Quality
Return Claim MadeNo
Page 1 of 10
See all Kmart reviews

Questions & Answers

Heather W.

Heather W.asked

Kmart Retail Stores

Do you have Anco Airfryer 3.5 ltre in stock

2 answers
thomas p
thomas p

have you checked their web site or contacted K mart & asked them

I.P. Daily
I.P. Daily

As this is a review site suggest you check your closest store

Anne Jones

Anne Jonesasked

Kmart Retail Stores

Why when it's busy are so many(well all of them except self serve) checkouts unmanned? Must be saving money again I guess!

1 answer
bill bayley
bill bayley

saving money dont want to pay wages

Tania McD

Tania McDasked

Kmart Retail Stores

Yesterday my mum bought me a white queen size sheet set from kmart boronia but she didnt realise i had got myself sheet set 2 weeks ago.
Of course i dont know what i did with the receipt but its kmarts brand and they have always given refunds so i went to return sheet set and i was refused refund.
Why? My mum paid cash and its their brand and she just bought it a day ago. A friend of mine returned quilt cover without receipt and he got a refund no questions asked. Why was i treated differently. Its ridiculous.
So they only refund without receipt if a female is serving a good looking male ??????

2 answers
minni
minni

each store does different things it all depends on who the manager is on the day & what staff are on the returns desk & what mood they are in, try another store

Karen W.
Karen W.

Has it to do with the huge theft problem retail outlets are having to deal with

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.