Not as good
I use to love shopping here im talking about shepparton store only, but since they changed the layout few years ago, alot of the range has gone, the layout is awful, products in clothes are poor quality and sizes differ to what they were. Registers in middle of shop, no one around to offer any help, self serve registers, rately more than 2 people at other register, none at late afternoon. They do have a good range of homeware though.
Kmart is addicting
To be honest, for such pricing, I have love expectations when it comes to Kmart. Some products meet that expectation (those brass look shelves...please dont get them into contact with water!) but most of them priced way too good to be true. Where else can you find a geniune marble table for 49$??? That is the price of horrible MDF tables at other retailers. Not even in China factory if you buy them as individual. Most retailers sell them 10x the price of Kmart. Not to mention their Vaccuum cleaner is amazing (who needs Dyson?) I have seen on ebay many sellers stock Kmart marble tables and sell it for twice the price, yet people still flock to buy them, I mean that is how great the pricing is. Dont buy online, get up and walk to the store.
Smokey eye pallette left me with eye infection in both eyes
I have an eye infection now from the smokey eye pallette and have to put cream in them that costs more than the pallette actually did and I wish I could get my money back but because I've used it you guys have stated that there is no refunds on beauty products. Don't buy this item unless you want an infection.
KMart Indooroopilly Customer Service - Refusal to comply with consumer law
I purchased the four ring inflatable pool ($19) from KMart Indooroopilly, which holds a volume of 52 litres of water (weight 52kg when full). I blew it up and filled it with water. Come time to empty the dirty water and refill it, I discover the pool has no drainage valve. I contacted KMart customer service via email and requested a refund on the basis the pool is not fit for the purpose in which it is sold. I have my receipt and clearly cannot take the pool back to the store, as it is filled with water and can't be emptied, unless I slash it a...nd destroy the pool. KMart's response... was to claim the supplier of this pool (BestWay Corp) advised them that the pool is easily tipped up to drain water and therefore doesn't need a drainage valve. Clearly a volume of 52kg is not possible to lift, unless you're a weight lifter! BestWay Corp in this instance have failed to comply with legal requirements to meet product standards and all product laws and have been dishonest to KMart in their response. I've reviewed BestWay Corp separately and this review is for Shaun, the Customer Service Team Leader this complaint was escalated to, who denied the issue and refused me a refund. Kit is most concerning that KMart feels entitled them to absolve themselves of their legal obligations to me as a consumer. I'm now forced to waste time making a formal complaint to the ACCC for the compensation/refund I am entitled to as a consumer.
WORST CUSTOMER SERVICE
Bought a mid range stab blender from Belconnen. Second time I used it it sparked and then died. Called customer service and told them I live 2 1/2 hours drive from nearest store so couldn't go back to Belconnen with it - as they suggested. They told me someone from Belconnen would be in touch. Nobody called me. Called them again and told them my situation (these ph calls were made within 28 day return policy timeframe). Again told Belconnen would be in touch. They did call but again asked if I could return it to Belconnen. Told them I was not...going to be near Belconnen but was going to Sydney. They asked me to specify a Kmart I would be going to so they would ring and let that store know I was coming with faulty item. Took it to specified Kmart which was a hassle and tried to explain the problem and that Belconnen alerted them to my coming with faulty product. Very rude girl cut me off, wouldnt listen to situation and refused to give me a refund which I requested because there were no stab blenders identical to mine left in store. She said I could only have a voucher with a six month expiry date on it. I told her I had called Kmart within 28 day time frame. All to no avail. Wrote and complained to Kmart. TOTALLY USELESS. I have never experienced anything like this with any of their competitors. They really need to raise their game with customer satisfaction and service.
Oh dear! This can be so easily fixed.
Today I bought the 4 pack of the Pink Marble Coasters. I had already bought a 4 pack of the grey ones and went to buy another pack. However the pink sets were the only ones available.
All good until I opened them and saw the glue marks from the labelling and packaging. Put them through the dishwasher thinking maybe the heat will remove the glue stains, to no avail.
I know they are cheap but surely this is an easy fix.
Common Kmart, what say you?
- Verified customer
Disappointing quality - embarrassing
Cheap and nasty, what quality control does Kmart have for their products?
Why should it cost my time to return faulty and damaged products! No compensation for the inconvenience.
Disappointing, Kmart is becoming more and more frustrating and time consuming
False information given causes unnecessary time wasting
Kmart Marrickville Metro NSW
Not happy with the service. I called today lunch time ish and ask if the can hold the wifi fan for me and i will pickup tonight.
The answer was: oh you can do it online via click and collect.
Ok then i go and did do go and collect and paid. Then release okey it tool up to 24 hours to have it ready. Ok i thought it wilp be ready in few hours.
And around 4ish i havent got any emails. I decide to call again to make sure i can collect tonight. And the staff told me yes and put my thing in service area.
- Verified customer
Coffee Table Oak Colour
Easy to assemble. Looks great! Good price $29 for a coffee table on a budget and exactly what I needed for my lounge room & great colour! Later I'd get an even larger one still if they have them come in. Suits & blends in with the Jute rug and fittings.
Fantastic service Carousel branch Perth.
Hi we went shopping today,Target, Woolworths and quite a few other stores, for some household items. My wife and i came to the agreement that we always MUST before buying ANYTHING we MUST visit K Mart. We bought everything at your store, excellent price, service and atmosphere in your store. Thank you for the experience, more than satisfied.Regards Keith and Maria.
- Verified customer
Kmart dirt burner scooter
Extremely disappointed as I Purchased this and it needed the tyres pumped after taking it out of package. Tried this at the scooter park but dropped it on its side a couple of times which marked it. The valve is in a position that doesnt allow it to be pumped up.
Very disappointed as have not been able to use it.
Waste of money. Poorly designed in this aspect.
The home decor section is really nice. It is cheap, descent quality and has some pretty nice stuff. Ive used alot of the decor to decorate my room and get compliments all the time!! Would recommend.
The reviewer stated that an incentive was offered for this review
Kmart Toastie Pie Machine (the white $8.50 one)
I bought the regular model (not the "deep" dish one that cost twice as much) and it is terrible!
There is a gap between the hot plate and the outer casing, and the place where you put your bread and fillings is so slim that all your fillings instantly run into the gap and into the middle of the gadget. It is so slim that I couldn't even close it, just had to stand there and press it down by hand. I did not over fill... it is so slim that even two slices of sandwich bread are too much to fit in and be able to close it using the latch. It does ...
Anko Cotton filled mattress protector
Cheap product and appeared to be good quality, but only washed once according to manufacturers directions and cotton filling began clumping inside cover creating a lumpy cover, very disappointing. Sad face.
Toddler boys clothes
Just wanted to say how impressed i am with the toddler boys clothes. Kmart has definately upped their game. Their has always been nice stuff for girls but boys stuff not so much, and im saying this as a general, not specific to kmart. But kmart has heaps of amazing and stylish clothes for toddler boys. I dont need to shop anywhere else now cos i get everything i need from there. Plus other competitors like target, big w and best n less just dont have the stylish clothes like kmart does. Theirs is a little more bland. Kmart is my shopping addiction now. And always good prices too. Keep up the good work kmart!
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Questions & Answers
Why when it's busy are so many(well all of them except self serve) checkouts unmanned? Must be saving money again I guess!
Yesterday my mum bought me a white queen size sheet set from kmart boronia but she didnt realise i had got myself sheet set 2 weeks ago.
Of course i dont know what i did with the receipt but its kmarts brand and they have always given refunds so i went to return sheet set and i was refused refund.
Why? My mum paid cash and its their brand and she just bought it a day ago. A friend of mine returned quilt cover without receipt and he got a refund no questions asked. Why was i treated differently. Its ridiculous.
So they only refund without receipt if a female is serving a good looking male ??????
How did KMart decide that centre checkouts were a smart thing? I have heard from a number of people that they don't shop at KMart since the change. I too avoid it as much as possible. It seems soooo dumb to me. The other thing that keeps me away from KMart is the stupid requirement to enter the number of bags used. It is not needed and it doesn't even specify whether they are your bags or Kmart bags. If they are Kmart bags I will scan them like everywhere else. I refuse to enter the number, which would be zero anyway, as a matter of principle. One staff member told me that I had to do it. I told her that I didn't, and walked out, leaving the two items behind. I don't blame the floor staff, the management and system are at fault, in my opinion. Why did KMart waste so much money on centre checkouts that upsets so many customers?
Have you asked the store manager or contacted Kmart it is the only way you are going to get the answer.
Yes, i spoke to the front end controller about the bag issue and she said that was the way it is and added that she didn't want to talk anymore about it, before turning away from me and walking away. She didn't want to know about it or wish to pass on the feedback. I also sent something to the KMart website.
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