2Knose

Knose

 Verified
2Knose
4.6

319 reviews

PositivevsNegative
90% · 28830 · 9%

Reviews

319 reviews
AndrewW
AndrewWSydney, NSW3 posts
 

First time claim went very well

Our first claim after taking out a policy was investigated, promptly approved and funds transferred the next day. Very happy with how it was processed and communicated. Show details
JAC
JAC
 

Very satisfied with the cover and experience

The process to claim is one of the easiest I've ever had to do. Show details
Value for Money
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Caroline A.
Caroline A.Sydney, NSW2 posts
  Verified

Price hike

Between 2021 and 2024, insurance premiums have nearly doubled for my cat (domestic medium hair). From $60.51 per month on sign up in 2021, to $104.05 per month for renewal on 2024. That's an increase of over 70% of the initial policy. I have claimed ONCE during this time. My other pets policies with different companies have not increased by anywhere near this much. Not value for money. First year may seem cheap, then they hike up the cost with vague explanations. Show details
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Caroline A.
Caroline A.  
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The resolution from Knose was not satisfactory. A whole 10% off.

Neen68
Neen68South East Queensland, QLD3 posts
 

Quick & Easy Process

Quick and easy to make a claim. I phoned and they answer all my questions. Great to deal with. Gave me a timeframe with how long it would take. Show details
Jordan
JordanGreater Melbourne (Outer), VIC15 posts
 
Knose
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Lynn R.
Lynn R.Sydney, NSW
 

Very pleased with management of our claims

Our dog required double TPLO surgery and thankfully we had insurance with Knose. Their management and communication around our claims was timely, friendly and efficient. We are very happy with them as our pet insurer. Show details ·  1
Jenny
JennyMetropolitan Adelaide, SA
  Verified
Yin 豆.
Yin 豆.
 
Gavrose
GavroseSouth East Queensland, QLD4 posts
 

Insurance made easy

Knowse is good to deal with. Claims process is simple and you are kept informed of the process. Show details
Siew
SiewSouthwest, VIC33 posts
 
Value for Money
Transparency
Customer Service
Happy Puppy Owner
Happy Puppy OwnerGreater Melbourne (Inner), VIC
 

Better than expected!

The Knose team are great to work with. We had enough to worry about with our puppy being sick. The process to submit a claim and receive the payment was surprisingly quick and painless. Couldn't recommend them more highly. Show details
Yasmeen
YasmeenGreater Melbourne (Metropolitan), VIC2 posts
 

Beneficial investment

Whilst the processing of claims is a bit slower than what I’m used to getting for my other pets insurer - Knose is easy it deal with and their refunds for claims are totally with the monthly investment it times of need. Show details
Lana G.
Lana G.Southwest, VIC2 posts
 

Prompt action upon feedback!

I purchased pet insurance with Knose for my newly adopted cat for peace of mind, undeniably Knose is great value compare to other premium pet insurance, which prove to be a wise decision as 10 days into the pet insurance the new cat had a fight with our existing cat, so we took the new cat to pet emergency. The first claim took a while to process, while after my feedback the team actioned promptly. I am very pleased with Knose prompt response upon feedback. Show details
Value for Money
Customer Service
Robert Bishop
Robert BishopSydney, NSW
 

Professional Pet Insurance

When we submitted a claim, Knose distinguished itself with a website that works well with an easy claim submission process followed by clear communications and quick follow up. Well done Knose - most recommended by me. Show details
Theresa M.
Theresa M.2 posts
 

The only insurance company I like dealing with

Kindest staff who go above and beyond. Honest and genuinely try to help you and your fur babies. I would be stuck without this insurance and me and my angel problem fur baby thank you. Show details
Rock’n Rod
Rock’n Rod2 posts
 

Good service

Knose kept us updated during the claim process. Happy with the service. The claim did take a while as the vet's was very busy over the holidays and were a bit slow sending in the clinical notes. Show details
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Tom Falconer
Tom Falconer3 posts
 

Our sad time with the loss of Richie

Our claim was dealt with promptly which we appreciate as it was our final claim due to our beloved Richie having to be put to sleep. We are lost without him & feel our claim was settled as soon as it could be.
We thank everyone at Knose for all their help & care. Show details
Ella
Ella
 

Fantastic insurance

Affordable insurance with no issues claiming. Customer service are very helpful and communicated with us when there were delays. Highly recommend. Show details
Sandra F.
Sandra F.Mid West, WA3 posts
 

Easy and efficient

Easy to upload the claim and quick response.
Very satisfied so far. Show details
Value for Money
Transparency
Customer Service
Jarrod
Jarrod3 posts
 

If you have a dog knose is a great choice

Fast and easy claims processes. I would recommend knose insurance. Show details
Value for Money
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Natalie
NatalieSydney, NSW2 posts
 

Easy, seamless interaction

Very simple, fast interaction between submitting the claim and receiving confirmation of payment! No dramas and reasonably fast turnaround - well done! Show details
Value for Money
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Adam
AdamSouth East Queensland, QLD2 posts
 

Had the unfortunate experience of having to claim, but Knose was epic when it came to claim

Highly recommend them, they did everything they could to help us through the process of claiming which is super easy to do. My only complaint is that the vet doesn't have Knose on the "gap only" list, but I'm not sure if that's on Knose or the vet!

The claim process itself took less than 2 days to be assesed and approved which I thought was amazing. Show details

Coco
CocoPerth, WA
 

Great cover

It is very easy to make a claim.
I was kept well informed throughout the claim process.
Slight downside is the time it takes to pay the claim. Show details
Value for Money
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Kat G.
Kat G.Greater Melbourne (Metropolitan), VIC5 posts
 

Look elsewhere

Previously gave a five star review of Knose.

Now after three years of being with them, I can say do what I'm doing and look elsewhere if you can.

I pay well over $300 a Month in premiums and ridiculously dental isn't covered, my Mum pays $50 per animal and it is.

Claims processing has blown out extraordinarily. Unlike most other insurers, Knose doesn't have agreements with vets so you have to pay upfront. I've currently got a baby in emergency, it's cost over $7k and counting, and it will be weeks after the claim is submitted until Knose process it.

Better policies and insurers around Show details

Value for Money
Transparency
Customer Service
Juliana
JulianaDarling Downs, QLD
 

So professional

Love the communication from the staff that made me feel very confident with Knose Show details
Raj
Raj
 

Good and affordable insurance

Good customer service. Response time can be improved by asking about the pet's history at the beginning. Show details
Value for Money
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__firstname lastname__
__firstname lastname__Perth, WA
  Verified

Awesome, friendly customer service

Awesome, friendly customer service.
Very knowledgeable and informative customer service.
Insurance here is a lot better value than my current insurer for less $$'s. Show details
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Angel L.
Angel L.
 

Good service

The service is efficient and nice. We can check the process by email conveniently Show details
Plum Heating and Cooling
Plum Heating and Cooling2 posts
 

Fabulous service

Knose are so professional. They keep you informed by email at every step of the way with your claim. They have many alternatives regarding price and cover so you can find the best policy that suits your pocket and needs. We'll done. Can't recommend them more highly Thank You! Show details
Chocolate liver dog
Chocolate liver dog
 

worthwhile insurance

kept aware of progress and resolved in a timely manner Show details
Thomas
Thomas
 

Peace of mind

Seamless claims process.
Affordable premium.
Not a negative thing to say.
Just great! Show details
Chris H.
Chris H.
 

Easy claim process

Process was easy to make claim. Communication throughout. Paid within a couple of weeks. With Knose for 3 years. Show details
Value for Money
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Customer Service
Anonymous
AnonymousSouth East Queensland, QLD2 posts
 

Easy to use claim submission process

Submitted a couple of claims for my puppy and had the money back in my account within 10 working days. Easy process! Show details
Emma L
Emma LGreater Melbourne (Inner), VIC
 

Professional, Responsive, Simple to Use

Very responsive. Assess and pay claims promptly.
Keep the customer informed during assessment process.
Very professional. Show details
Rosie
Rosie
 

Rosie’s experience

Very supportive and professional in your approach. Honest in all dealings when assessing our claim Show details
Angela M.
Angela M.
 

Excellent Service

This was a very positive experience and one I did not expect from an insurance company. It was a very stressful situation and from the moment I called Caitlin was exceptionally helpful. She really went above and beyond what she needed to do. I will be forever grateful. Show details
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Sarah
Sarah
 

Great peace of mind!

Great peace of mind knowing that the bulk of the vet bills are covered so I can get the vet treatment she needs.

Good communication that my claim had been lodged, when they had all the information they needed to assess my claim and then the claim outcome itself. Show details

Helen
HelenSouth East Queensland, QLD
 

Great result thank you!

My dog had an emergency and ended up at the emergency vet 3 times on a weekend and public holiday. I had multiple bills for various vets and it was a huge expense. Knose sorted my claim quickly and with excellent customer service. Thank you so much!!! I will not go without Knose. Definitely need insurance for all our pets. Thank you Knose. Show details
Mooshy
MooshyGreater Melbourne (Inner), VIC5 posts
 

Great customer service

Called customer service to ensure my claim was coming through, spoke to chantelle for the 2nd time recently, she remembered me and told me that she had made sure my feedback was passed on in a meeting which I appreciate so very much. Show details
Tan
TanSydney, NSW2 posts
 

Always easy to claim

However, slow to process the claim. Otherwise good. I always get my money. Show details
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