0 stars if I could.
Have used Knowledge Source previously for Tony Robbins - Awaken The Giant Within - they were fantastic. Signed up with them for Mark Rolton Massland course online on a payment plan for a $6k course. This was on Saturday 23/10/21 9:57am, credit card was debited $497. At 6:13pm same day, I emailed them back requesting to cancel; I could see from the multiple marketing emails I received and the small amount of course material I received that they do not provide you with information up front and the course was not for me. The emails included multi...ple requests to sign a contract online which I did not sign and ignored. I received an automated response to my cancelation request, stating someone will be contact me within 1-2 business days. As promised, I received an email 25/10/2021 from [Name Removed] (firstname.lastname@example.org) with no other contact details apart from her name and direct email address. Her email said someone will contact me with 24-48 hours. I was not contacted. I emailed [Name Removed] again 27/10/2021 following up and she replied the same day with one line advising [Name Removed] a consultant will contact me - no time frame, no surname, no department, no contact details. Called the phone number I found conducting a Google search (03) 9490 8888 as no phone number is listed on any of the communication I received. Multiple times, the phone rings out to a voicemail that states to email them because they are busy, then line disconnects. As it's been 4 day since my request to cancel and still no cancellation after 3 attempts, I would not recommend them.
Not what they say
We signed up to a course on real estate. They said it would be two weeks for the videos to be uploaded for the course in Queensland which didn't happen for three months. Our 30 day money back guarantee was then expired after constant promises to have the info uploaded on time. This never happened. the website had 8 year old information and no updates. There have been no replies to complaints and a host of empty promises. This is very clearly a sales pitch and a way to sell services from their various tams. There is NO education and certainly no real viable product. Stay away!
some coaches really do care
On the 01/06/20 I agreed to pay a joining fee in the intent of investing in the property market. After a few emails and phone calls and looking at a couple potential deals I realize that this is really not the best opportunity for me personally in the current climate and may in fact place me in hardship.
I rang 25/06/20 explaining my situation and asking for a refund and was told there is no refund.
They do have generous refund policies on most products how ever not on all products.
I did email to state how disappointed I was and received a rep...
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