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Koala Living Online Store

Koala Living Online Store

3.0 from 78 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (43)
  • Return Claim MadeYes (8) · No (50)
  • Warranty Claim MadeYes (0) · No (58)
  • Product Appearance As advertised (33) · Not as advertised (11)
  • Shipping
    2.3 (28)
  • Customer Service
    3.0 (2)
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Reviewer Photos & Videos

  • More

Sent damaged goods after taking 3 months to deliver

published
  • +1
Product Quality
Shipping
Incentivised ReviewNo
Product AppearanceNot as advertised
See all answers
sam

sam

  • 3 reviews

An update on my previous review.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
Tracey R.

Tracey R.Greater Melbourne (Outer), VIC

Terrible communication. Terrible service. Avoid at all costs

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Noreen S.

Noreen S.Greater Melbourne (Outer), VIC

Most Beautiful and stylish homeware

published

I shopped both online and instore at koala living to decorate our new home. I love their stylish and unique on trend designs , product quality and affordability especially during 50% sale . It does take a while for some products to arrive but worth the wait . Thanks koala living for making our house a home !

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Cyrus

Cyrus

  • 3 reviews
  • 1 like

SLOW SLOW SLOW

published
Incentivised ReviewNo
Scott B.

Scott B.Greater Melbourne (Inner), VIC

delaying delivery, refusing refund contrary to document refund policy - poor service in springvale store

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers

TERRIBLE EXPERIENCE!!

published

Online customer service is NON-EXISTENT. The management is on the right track to ruin their brand name by offering such horrible online shopping model. If you don't have the proper online setup/preparation, don't waste people's time and money. Definitely not recommending this at all, or if you seek headache go ahead and good luck.

Incentivised ReviewNo
Fawzan K.

Fawzan K.Greater Melbourne (Inner), VIC

Poor Customer service

published

Ordered something 3 months ago. Was not delivered on the data mentioned. When asked they say the shipment hasn't arrived yet. so i cancelled the order and asked for a refund. It has been a week and still no response from them yet. over $250 worth of stuff so very disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Marine

MarineGreater Melbourne (Metropolitan), VIC

Very good quality!!

published

Very satisfied with the items I bought. The quality is there! Very happy customer. I definitely recommend it to my friends.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Joy

JoyGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Poor customer service

published

We did order our furniture in september with expecting delivery in november.Didnot hear from them. We attempted many emails nd phone calls. No response ! Very suspicious.

Incentivised ReviewNo
Product AppearanceAs advertised
Colour wrong

Colour wrong

  • 2 reviews

Run far...items are of poor quality as is customer service

published

Customer service is not available at Koala Living. Not only did I wait for my delivery I then got an email to say it wasn't available and I would receive a refund. When I rang one of the stores it's found they do actually have one. There's more of this miss communication between myself and them but you get the idea. They have NO idea! Needless to say I decided not to deal with them ever again.

Product Quality
Incentivised ReviewNo
Product AppearanceNot as advertised
Livvy

LivvyMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

It's time to stop using the pandemic as an excuse. Others have.

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Mary Y.

Mary Y.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Love the paintings

published

I purchased this painting which is huge and amazing value for money. Everyone stops and comments on it. I just purchased another but yet to hang.
I ordered with click and collect.
When I heard about free delivery promo, I called head office and they agreed to courier free of charge.
Took a couple of weeks but everything is slow in the post now.
Highly recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Catherine Munyanyiwa

Catherine MunyanyiwaGreater Melbourne (Inner), VIC

Satisfied customer

published

I saw the couch in store, called the marketing team for help. We did a video call for the sales rep to have an idea of how I wanted my couch positioned.
Im happy with the product and would recommend others. I felt heard and listened to.
Thank you team.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Donna

DonnaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Poor quality with an expensive price tag!

published

Waited 3 months for delivery and here’s the lounge 15 days after receiving delivery, unfortunately this is how poor their quality is. Not worth almost $3k on a lounge! Disappointing.

Product Quality
Incentivised ReviewNo
3 comments
Koala Living
Customer Care K.Koala Living
Donna
Donna

Invoice 200022537

Koala Living
Customer Care K.Koala Living
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Septy T.

Septy T.Sydney, NSW

Don't ever buy product from this website

published

I ordered a clock back in June 2020. After waiting for 2 weeks. I haven't received any tracking code or delivery confirmation. I contacted the customer service and advised that I have to wait for 12 weeks although the website did not specify prior to making the payment. I agreed to wait for 12 weeks. After 12 weeks, they told me the product is still not available and delayed to 16 weeks. When I contacted the CS, they told me I have to wait for another 4 weeks. Very poor service and will never purchase from this website ever again. I wish rate this website as 0 star rather than 1 star.

Incentivised ReviewNo
1 comment
Koala Living
Customer Care K.Koala Living

Pleased with our product and also the customer service provided by the online and delivery/transportation team

published

Product details were easy to find along with all specifications etc. Although we didn’t have much luck with the chat functionality to get our questions answered, the online store post purchase was very prompt in getting us status of our product and making sure it arrived to us in time for our event! Can’t thank the team enough!! Product exceeded our expectations in terms of look and quality!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
siwoo s.

siwoo s.Sydney, NSW

  • 4 reviews
  • 1 like

No one answer phone ??? Order ship next year???

published

This is the worst customer service I have seen so far?? I have ordered their sale items and the website did not indicate that my item are out of stock, now Koala told me the shipment will come 2020 January ?? excuse me?? if you dont have the stock just dont make it sale?? this company is crazy and when i make phone calls , there is no one answering the call>>>?????? huge disappointment.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
4 comments
Koala Living
Customer Care K.Koala Living
Koala Living
Customer Care K.Koala Living
siwoo s.
siwoo s.

I will give 5 star once I received my items.

Never order from here

published

They have the Worst customer service ever ordered a sofa in June 2020 and still waiting for an update On it . Will never order from them again they are useless!!!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
3 comments
Koala Living
Customer Care K.Koala Living
Fatima F.
Fatima F.

I have already emailed the above address this morning with the invoice details etc.

Koala Living
Customer Care K.Koala Living

Sure, we will look into it asap. Thank you.

Tasboxster

TasboxsterSouth Australia

Tried three emails and a telephone call to cancel an order that was continually delayed and became irrelevant.

published

I trusted the delivery date. It was 3w later than I hoped. 1w later notification of ANOTHER 4 weeks. Phoned, used the ‘ Contact Us’....THREE TIMES... and received no response! Pointless!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Page 1 of 4
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Questions & Answers

John M.

John M.asked

Online Store

Ive ordered a product. Ive got some cryptic message about my order being a hoax and youll do a small credit to validate me/// why. youve got my money send my product. Why dont you answer the phone// ?? are you a hoax?? If I dont get a call today im going to my bank to cancel the transaction

1 answer
Koala Living
Customer Care K.Koala Living

Hi John,
Sorry to hear the system may have caused some confusion. Could you please email your order number/contact number to sales@koalaliving.com with subject "Product Review Question". A team member will get back to you shortly. Thank you for your understanding and support. Look forward to hearing from you.
Best regards,
The Koala Living Team

D & R B.

D & R B.asked

Online Store

I've called numerous times and email you twice to get an update on couple of orders I placed in March.
Based on the latest reviews here I can see there are a number of people unhappy with delivery delays and lack of communication, so I guess I have to join the choir!
Can you please provide me with a status update on orders 20-00011920 and 20-00012241?

P.s.: You can keep your customers a lot happier if you proactively contact them with order updates, avoidance is just the worse thing you can do for you business.

1 answer
Koala Living
Customer Care K.Koala Living

We sincerely apologise that you haven't received a response to your email yet. Like many other companies, we have experienced delays in our shipments due to the global pandemic. Thank you for sending through your invoice numbers, we've passed your information onto the relevant team and they should be contacting you.

Best Wishes,
The Koala Living Team

Anoop R

Anoop Rasked

Online Store

Hello Koala living. I've been trying to reach the online store re my purchase #1000003376 (paid on 12th April). During check out, the eta that was provided was 16 May. This has now been pushed to end of July that too without any notice. I was happy to buy this lounge as the waiting period was only about a month. If you are unable to fast track my order, please advise if you could cancel this and return my money?
Email seems to be the only way to reach the online store. I've tried to ring numerous times, only to be hung up saying they do not have access to online orders.
I need a lounge urgently for my home office, so please I hope you understand.

3 answers
Koala Living
Customer Care K.Koala Living

Hi Anoop,

We sincerely apologise that your order has been pushed until July. Like many other retail brands, we have experienced delays in our shipments due to the global pandemic and the dates that our staff members provide are estimated times of arrival, hence they are subject to change and are not set in stone. We have provided you with a refund and we would appreciate it if you would revise your review.

Thank you,
The Koala Living Team

Shiva A.
Shiva A.

They are just terrible! Do not buy from them. you are lucky that you can cancel your order, customer service is just a joke for them.

Bhupi
Bhupi

Terrible, don't trust them they will not refund your money (mine too) and i asked Fair trading to help me to get the refund back, still waiting answer from fair trading officer.

Get an answer from our members and Koala Living representatives

Details

Compare all 13 Koala Living
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Miscellaneous, Outdoor and Sofas
Compare all 13 Koala Living

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