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Koala Living Online Store

Koala Living Online Store

3.9 from 23 reviews

Reviews

(16)
(0)
(1)
(1)
(5)
  • Product Quality
    4.5 (11)
  • Return Claim MadeYes (3) · No (14)
  • Warranty Claim MadeYes (0) · No (16)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Shipping
    2.3 (6)
  • Customer Service
    1.0 (1)

Consumer Photos & Videos

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BJL

BJLPerth, WA

Beautiful sofa and smooth delivery experience to WA

published

I purchased a sofa online and needed some help with some adjustments and delivery to WA. The staff were incredibly helpful and prompt in their responses. Delivery was well ahead of the anticipated date and we are really happy with the sofa.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Nyq

NyqGreater Melbourne (Inner), VIC

Great furniture

published

Great furniture

Very happy with the product to be delivered and installed in the living area.

Staff was nice and knowledgeable in the Nunawading stored at Victoria . Would recommend this product

Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

Great staff and furniture

published

Great staff and furniture.Great qualityby Stacey on 12 Dec 2019

Great store with a variety of products and great service by the lady at the greensborough store , items were delivered and assembled and look great in the lounge room also purchased 3 paintings 50% off

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Stacey

StaceyGreater Melbourne (Outer), VIC

  • 2 reviews

Great quality

published

Great store with a variety of products and great service by the lady at the greensborough store , items were delivered and assembled and look great in the lounge room also purchased 3 paintings 50% off

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


siavash g.

siavash g.Greater Melbourne (Inner), VIC

!!!SCAM!!!! DO NOT BUY ANYTHING BEFORE YOU READ THIS!!!!

published
  • +3
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
2 comments
Koala Living
Customer Care K.Koala Living
siavash g.
siavash g.

Happy online order

published

Has a amazing experience with Koalaliving online. Quick response and answer. We receive them happy with the service. We reduced email amimmidiatly as we place the order. Really good product and customer service. Happy and I recommend koalaliving

Product Quality
Return Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living

quick response

published

the products are of high quality and designs are remarkable. there are also a lot of products which are perfect for us somce we will be moving to pur new house.

Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

Anne A.

Anne A.Greater Melbourne (Outer), VIC

customer service

published

This is the perfect place to visit when decorating a home. We visited during their sale period and got our wall clock for half the price. I highly recommend this place.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

shivani m.

shivani m.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Very nice and excellent customer service

published

The customer srrvice was too good. Found a lot of new products from last time too. Excellent and amazing products.
I hope they continue with their 50% offer which makes it worth it.

1 comment
Koala Living
Customer Care K.Koala Living

Product sofa

published

Happy found the sofa I have been searching for a while customer service is good easy to get the one in stock and color option I will recommend to my friends to visit as well

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


mohit

mohitMelbourne

  • 2 reviews

Coffee table

published

Best customer service. Quick response. Loved the modern coffee table and the 2 in 1 feature. Definitely offer the koala living brand to my friend and highly recommended. Variety of product all in one brand helps me to design my house perfectly

1 comment
Koala Living
Customer Care K.Koala Living

Bern

BernGreater Melbourne (Inner), VIC

  • 2 reviews

Lovely service and products

published

Staff were very helpful on directing me where to find what I was looking for. I will definitely be coming back as I buy candles regularly. Thank you for help

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Nikita

NikitaGreater Melbourne (Inner), VIC

  • Verified customer

Awesome

published

The staff service is very pleasant and the product range is really good. Very happy with the purchase. I bought the whole house furniture from here and the decorative options are great too.

1 comment
Koala Living
Customer Care K.Koala Living

Bikramjit

BikramjitGreater Melbourne (Inner), VIC

  • Verified customer

Good product range

published

The furniture range is very wide and has plenty of options. Even the decorative items for the house are available in many vast varieties. The color options and the decor is really good. Very happy with the 5-star service. The staff is very helpful and patient.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Helpful, beautiful products.

published

Own multiple items from koala living. Amazing quality, with a unique and vast range of products. Guests in my home always mention and compliment my pieces from koala living and they are often a talking point in each room of my home.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

!I love My new couch, candels smel! !amazing, and pillows Omg!!!

published

I love My new couch its very comfortable, perfect size, candels smell amazing, their pillows are very unique, looks good on my new couch. Customer service is always 100 perent!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Talita

TalitaGreater Melbourne (Metropolitan), VIC

Terrible service!!!! Bad e-commerce!!

published

Terrible service l!!! We bought a product (a little clock AU$150 by internet at the beginning of September for my dad’s birthday (15 days ago).Today is 30 of September and I didn’t receive anything. The answer is: there is some error in our warehouse, thank you for your patient.We sent a lot of emails, phone calls and nobody tell us when we going to receive it. So disappointed and angry about this company. Beautiful products, terrible service. I am still waiting!! :(

1 comment
Koala Living
Customer Care K.Koala Living

Long wait to receive my order

published

I bought a dining table back in May with an ETA for June and then delayed to July and now end of August. I was told to wait for a text message from their outsourced delivery company regarding time of delivery this weekend (that is tomorrow)and have heard nothing until today which is Friday already. Rang customer service first thing this morning to follow up on the expected delivery time tomorrow and was told to wait for a text message which I should receive latest by 6pm today. Oh well, I am not surprised, I have not received any text messages and is now 7:32pm Friday. It is pretty ridiculous when you paid nearly $1000 for a product and waited for full three months.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

Jessica L.

Jessica L.Sydney, NSW

Couldn't fulfill requested order and will not refund

published
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Koala Living
Customer Care K.Koala Living

Anna P

Anna PGreater Melbourne (Outer), VIC

  • 2 reviews

Great transactions and product

published

Online store was easy, I purchase a rug and it was sent to the nearest store to my home to be pick up, very prompt and efficient. Pick up was a breeze and happy with the product.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Hi Anna,
Thank you for your valuable feedback of the experience you had with your order.
Warm wishes,
The Koala Living Team

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Emma

Emmaasked

Hello - do you sell a double bed base?

2 answers
Koala Living
Customer Care K.Koala Living

Hi Emma,
Im sorry, we don't actually stock double beds.

Anita P.
Anita P.

Staff are always friendly. Loved our new couches.


Get an answer from our members and Koala Living representatives

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